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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I want to share my experience with Endurance and my local **** dealership. Recently my **** F250 6.7 diesel engine light came on and I took it to the dealer, and the dealership told me it had a bad Waste Gate, Turbo actuator, and Turbo Tube. I called Endurance and talked to a company ***resentative, and they said the Waste Gate was covered. When the job was done the dealership called me and stated the ***air was not covered, because the endurance *** said the Turbo Actuator caused the Waste gate and Turbo Tube to fail. I cal... read more
Business response:
Hi *****, were sorry to hear about the difficulties you experienced during your recent repair process. We know how stressful it can feel when communication breaks down and things dont go as smoothly as they should. Your feedback is important to us and helps highlight where we can improve. We also sincerely appreciate your military service and the time you took to share your experience. Please reach out to us at *************************************************************so we can review your situation more closely and provi... read more
Endurance Warranty Services, L.L.C. denied MY claim because the receipts invoices were handwritten and not generated from a computer.BUT THE CONTRACT CLEARLY QUOTED (Bottom page 4, top page 5) Verifiable Document: means a computer-generated maintenance or repair invoice from a Licensed Repair Facility printed on the facilitys letterhead. The document must include Your name, Vehicle year, make, model, and VIN, date and mileage at the time of service to be considered verifiable. Handwritten documents, invoices, and/or receipts... read more
Business response:
Hi LiDell, were sorry to hear about your experience and understand how frustrating this must have been. We appreciate you sharing these details and would like the opportunity to review your claim and clarify the requirements for documentation. Please contact us at *************************************************************so we can look into this further and work toward a resolution. Sincerely, The Endurance Team
My experience with Endurance has been extremely frustrating and disappointing.I met every requirement under my contract and provided proof that my vehicle had no pre-existing damages. Despite that, my transmission claim was denied. Endurance told me to authorize a teardown of my transmission for inspection, which I did in good faith. That decision left me with a $1,600 teardown bill when they ultimately denied the claim. Their reasoning? They claimed the failure occurred just 280 miles past the minimum mileage requirement, e... read more
Business response:
Hi *****, were sorry to hear about the challenges youve experienced. We understand how stressful it can be to deal with unexpected repair costs and delays, especially when youre counting on your coverage for support. Your feedback regarding communication, claim handling, and upfront clarity is very important to us, and wed like the opportunity to take a closer look at your situation. Please reach out to us at *************************************************************so our team can review the details directly with you. Si... read more
Endurance Warranty Services is a criminal enterprise, that should be shut down.They do not honor any claims and make cancelling your warranty virtually impossible.Have been trying to cancel my mothers warranty for two months. When calling to cancel, you get the run around and flat out lied to. They told me several times it was cancelled, but continued to bill the credit card. Had to cancel the credit card they were billing to. Then they start sending bill(s) in the mail and start constantly calling saying money was owed. Its... read more
Business response:
Hi, ****. Were sorry to hear about the challenges you've experienced during your cancellation process. We strive to provide clear and efficient support, and we regret that your interactions left you feeling frustrated. Your feedback is important to us, and wed like the opportunity to review your situation in more detail. Please contact us at *********************************** so we can help you directly. Sincerely, The Endurance Team
I purchased a policy from Endurance July 17, 2025. I spoke to an awesome representative in customer **********************. Her name was ********* ******. I called today, September 9, 2025, to cancel the policy and was verbally attacked by a man calling himself ***** ******. He stated he was an Account Manager for the entire South. He was extremely rude and became angry when he wasn't able to retain my business at this time. He even advised me against returning in the future. ******** customer **********************! I canno... read more
Business response:
Hi *****, were very sorry to hear about your experience and understand how upsetting it must have been. We expect all interactions with our team to be respectful and professional, and we regret that this was not the case during your recent calls. Your feedback is important and will be shared internally to address the concerns youve raised. If youd like us to review your cancellation further, please reach out to us at *************************************************************so we can assist. Sincerely,The Endurance Team
Do not purchase the Endurance warranty you see on T.V. They have denied my claim which was perfectly legit, but they claim I had a mileage discrepancy and had to get the resolved then I can proceed with the claim. I did that and they still did not honor. I also tried emailing ****** ******* and Ludacris I don't know if I got thru, to stop endorsing this company for deceptive advertising and failing to honor legitimate claims. There also starting a class action lawsuit against this company. So don't get this service. Thank uo... read more
I purchased their recommended Endurance Extended Warranty on a 2018 Jeep Grand Cherokee about 2 yrs ago. I have not needed the warranty until last month. I brought my Jeep in for inspection and they found a faulty water pump and head gasket. Now weeks later, I am being told by Endurance they will not be covering the issue, refused to put it in writing, and now no one at the dealership will return my calls or texts. I was working with the jeep dealership with this issue who has stopped communicating. Im now without a vehicle ... read more
Business response:
Hi *********, were sorry to hear about your situation and understand how stressful it can be to be without your vehicle. We know communication during the claims process is important, and wed like the opportunity to review your experience further. Please reach out to us at *********************************** so we can help you directly. Sincerely, The Endurance Team
I would really give zero Stars if I could. Anytime you have a claim, you're lucky to reach anybody that same day. If you select to have them call you back, most of the time they do not. They do not cover everything and even the items they said they would cover, they do not. They lied to me about tire coverage and then gave me a warranty that did not have tires included. I wound up having to pay a $2,000 car total and they covered one item for $300. Then, you're told that you will get a reimbursement check, which is a scam be... read more
Business response:
*********, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon.Thank you, The Endurance Team
In July 2025 I contacted this company to cancel my warranty the associate I spoke with question me for about 5 minutes with different questions as to why am I cancelling the warranty. I understand they don't want to loose business/money however I have the right to call and cancel without being integrated. When that didn't work he tried the sweet approach you can come back anytime, and if you've been in an accident we'll work with you. Finally he got the message I want to cancel. In August 2025 I receive a call stating that I... read more
Business response:
Hi, *****. Were sorry to hear about your recent experience and understand how frustrating the situation must be. Our goal is always to make the cancellation process as smooth as possible, and we appreciate you sharing your feedback. If youd like us to take another look or provide an update on your cancellation, please contact us at ************************************ Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.