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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I would strongly advise against purchasing a warranty from Endurance. My experience with them has been nothing short of frustrating and disappointing.When I decided to cancel my policy, I was hit with an outrageously difficult cancellation process. They required a notarized, signed, and dated cancellation letter, which I promptly provided along with all the required documentation. Despite following their instructions to the letter, they came back asking for more "additional information"information that was already clearly in... read more
Business response:
Hi, ****. Were sorry to hear about the challenges you experienced during your cancellation process. We strive to provide clear and efficient support, and we regret that your interactions left you feeling frustrated. Your feedback is important to us, and wed like the opportunity to review your case in more detail. Please contact us at *************************************************************so we can assist you further. Thank you, The Endurance Team
Representatives are very nice but misleading. I was sold a high priced warranty they said was their Best which covers everything which is why it was more expensive, but they said it was the only one available for my older truck. This was a lie. It was their basic minimum coverage. Then when needed a repair, they make up excuses as to why they don't have to cover it which are not in their policy. Also, They are more expensive than other companies out there... I am in process of trying to get a refund. Not happy. Buyers beware... read more
Business response:
Hi *****, were sorry to hear about your experience and the concerns you raised regarding your coverage. We understand how important it is for customers to feel confident in the details of their plan and the support they receive. Your feedback is valuable, and wed like to review your situation further. Please reach out to us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
The worst experience I've ever dealt work in a company. I have a commercial vehicle and it's states that on my contract. But unfortunately, my claim was denied due to them telling me apparently my contract doesn't state that it's being "used" for commercial use. I bought this policy at the dealership with intention of having it as l mobile grooming business. I have been waiting 2 weeks for a yes or no or for them to give me my money back. If they're not going to honor this warranty because they didn't write the policy out co... read more
Business response:
Hi ****, were sorry to hear about your experience and the difficulties youve described. We understand how frustrating it can be when communication and resolution take longer than expected. Your feedback is important, and wed like the opportunity to review your concerns in detail. Please reach out to us directly at *********************************** so we can look into this further. Thank you,The Endurance Team
****************. My truck went to the dealer for a ***air. The ***air was well within the contract guidelines and Endurance said they were only paying a small portion of the bill. I am supposed to have a one hundred dollar deductible. When I called the claims department the *** began to speak over me, yell at me and even curse at me. He also said that I needed get my truck out of the dealer and bring it to another shop for them to cover more of the ***air. Complete violation of my contract. I am supposed to be able to bring... read more
Business response:
Hi *****, were sorry to hear about your experience and the concerns youve raised. We understand how important it is to feel supported during a repair and regret that your interaction with our team did not reflect the level of service we aim to provide. Wed like to review your situation further. Please reach out to us at *************************************************************so we can assist you directly. Sincerely,The Endurance Team
DO NOT USE THEM. I called trying to request a new warranty information packet as mine had been destroyed in a flood, and also to check the status of my warranty. The man who answered the phone was extremely rude and talked to me like I'm a moron for losing my packet and not memorizing the warranty information and after me asking a few questions about my coverage he got frustrated and hung up on me. I was very polite and cordial the entire time.
Business response:
Hi, *****. Were sorry to hear about the experience you described and that you felt disrespected when reaching out to us. Thats not the level of service we want for our customers, and your feedback is important for us to review. Please contact us at *********************************** so we can look into this further and make sure you get the support and information you need. Sincerely,The Endurance Team
Had to call 3 times to get a copy of my contract, they had my email address wrong.
Business response:
Hi ****, thank you for sharing your feedback. Were glad you were eventually able to get your contract, but we regret the inconvenience caused along the way. Accuracy and timely communication are very important to us, and your input helps us identify where improvements are needed. We appreciate your patience and the 4-star rating! - The Endurance Team
I do NOT recommend this company for warranty on your vehicle. We took our vehicle to the shop recommended by Endurance for an a/c issue. My truck sat for almost 3 weeks without repair do to communication issues between the shop and Endurance. At which we were told to take the truck to the dealership (2 miles away).It was never told to us to have the truck towed to the dealership. While on the way to the dealership the check engine light came on. My husband turned into the dealership as soon as the light came on. The dealersh... read more
Business response:
Hi *******, were sorry to hear about your experience and the frustration youve described with your recent claim. We understand how difficult it can be when communication issues affect the repair process, and we regret that this caused additional challenges for you. Your feedback is very important to us, and wed like the opportunity to review your situation in more detail. Please contact us at *********************************** so we can assist you further. Thank you,The Endurance Team
I've had endurance for 5 1/2 years. I just bought a new vehicle and called to cancel the warranty on the old one. I was on hold for 35 minutes. I was told that if I filled out a form that was emailed, they would cancel immediately, but if I didn't, my coverage wouldn't cancel until the 18th of next month. Looked at the form, and it has to be printed out and signed in front of a notary to be notorized and sent back to them. I used to think that they were a good company, but now I realize that they are just crooks. I have neve... read more
Business response:
Hi ******, were sorry to hear about the challenges you faced during your cancellation process. We understand how frustrating it can be when processes take longer than expected, especially after being a long-time customer. Your feedback is very important to us, and wed be happy to review your cancellation and payment concerns further. Please reach out to us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Warranty is not worth the paper it's wrote on. Filed a claim and they used every reason in the world not to honor the claim. I had the Ford service manager call them as well, still denied claim We have cancelled coverage due to their actions. Need a zero star.
Business response:
Hi, *****. We're sorry to hear about your recent claims experience. Your feedback is important to us, and were here to help. Please email us at *********************************** and a member of our team will reach out to assist you. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.