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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Endurance stalled and delayed until I missed an eye surgery and I ended up paying another payment before they decided to deny my claim for no good reason. I paid payments for 21 months at $127.32 plus $150.00 initial payment and they refuse to pay the repair on my turbocharger. I was stranded 788 miles away from home for 8 days because of their stalling tactics before they decided denied my claim. Their contract is written in such a way that they can get away with denying almost any claim.
Business response:
*******, were sorry to hear about the challenges you experienced and the impact this had on your travel and personal schedule. We understand how important it is to have claims addressed quickly, and wed like the opportunity to review your situation further. Please contact us at *********************************** so we can look into the details of your plan and claim. Sincerely, The Endurance Team
This is company has the worst customer ********************** ever and does not live up to their "piece of mind guarantee!" Upon submitting a claim they stated before approval I needed to supply a document (car repair bill with mileage) that proved start mileage being with in 7 days before the renewed contract date or 7 days after contract start date because they claim my start date is wrong. Im a 74 year old lady who rarely drives so have only incurred a few bills none being within that time frame so the claim has been deni... read more
Business response:
Hi, ******. Were sorry to hear about your experience and understand how frustrating it must have been to have your claim denied under these circumstances. Wed like the opportunity to review your claim details and see if theres anything further we can do to assist. Please reach out to us at *********************************** so we can look into this matter directly. Thank you, The Endurance Team
I called to cancel our warranty because my husband was recently diagnosed with dementia and is not allowed to drive , the vehicle will be sold. The customer ********************** agent was snide and sarcastic and insisted I keep or transfer the warranty. I explained again that my husband, the owner of the vehicle, has been diagnosed with dementia and cannot drive and I am on unpaid FMLA to care for him and need to cut expenses. He continued to insist I keep or transfer the warranty. When I refused, he insisted he could not ... read more
Do not purchase a warranty through this company. They do not abide by the warranty that you purchase they will not fix your car. They will come up with all types of excuses not to fix it. I need a new engine on a 2018. They are refusing to pay for it. I do have an attorney involved and they will be sued run as fast as you can do not trust this company.
Business response:
Hi, ****. Were sorry to hear about your experience with your claim. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Sincerely, The Endurance Team
I absolutely did not have a positive experience with Endurance Warranties for mostly two reasons: 1) Conflicting messaging from different departments, and 2) Lack of communication.1) I should have expected this, but I was naive. When I called Endurance to inquire, I spoke with a salesman. I explained the concerns with my vehicle and he said Oh yeah yeah well this is perfect because this warranty covers like 8 out of 10 of those things you mentioned. However, when it came time to repair about eight different items on my vehic... read more
Business response:
Hi *****, were sorry to hear about the challenges you experienced with communication and coverage. We appreciate you taking the time to share your feedback. If youd like, we can review your account further to see if theres anything else we can do to help. Please reach out to ************************************ Thank you, The Endurance Team
I just signed up for the service. After reading the complaints. I regret the choice.We only expect the service you promised. Telling us that "its disappointing when expectation aren't met "is a very bad way to respond to customers that expected you to keep your promise of service.
Business response:
Hi ******, thank you for sharing your feedback. We understand how concerning it can be to see negative reviews, and we take all feedback seriously as we work to improve our service. Were here to provide support, so if you ever have questions about your plan or need help understanding your benefits, please dont hesitate to reach out to us at ************************************ Sincerely, The Endurance Team
My car have been at two different shops and endurance. Havent fixed my car yet and its been over a month now they are refusing to fix my car. They are not who they say they are they get your money but then they have a problem fixing your vehicle. My car was first at *****. Then they had me move it from ***** to ************************* and both shops are saying the same thing. Ive been having to rent a car for over a month now this is ridiculous and unheard of so now theyre forcing me to take other legal actions.
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating it must be to have your vehicle in the shop for an extended period. Wed like the opportunity to review your claim and better understand the situation. Please contact us at *********************************** so we can look into this further and assist you directly. - The Endurance Team
After we signed up with them we were having issues with the steering system in the 2014 explorer and even though things were not ****** wear and tear they denied it all.
Business response:
Hi *******, we're sorry to hear about your experience. We understand how frustrating it can be when a repair issue isn't covered. Coverage decisions are based on several factors, including the terms of your plan and the nature of the issue. If youd like us to review your claim again or go over your plan details, please contact us at ************************************ - The Endurance Team
????????1st off i am not a bitter person holding a grudge.. I'm only a passionate human being that takes to heart when a company (SCAMS) hard working ppl like myself to capitalize from their lies in commercials.. so my WARNING TO PPL IS ...DO NOT ! I REPEAT ! DO NOT GIVE ANY OF YOUR BUSINESS TO ENDURANCE !IF YOU DO.. DON'T SAY THIS POSTING DIDN'T WARN YOU !So from experience of having warranties in the past I decided to try "END"durance to see if they would really live up to what they said they would do.. and just as I expec... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.