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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When purchasing the coverage I was told it covers everything under the hood. I was also told it was a flat $100 fee for claims. However, there was only 1 thing covered in 5 years and even then I had to pay over $600. When canceling the service they did not want to cancel and kept saying the car is old. I knew that when I got the warranty. It is a rip off.
Business response:
*****, were truly sorry to hear about your experience and the frustration youve gone through. We understand how disappointing this must have been and appreciate you taking the time to share your feedback. If youd like us to look into this further, please reach out to us at ************************************ Sincerely, The Endurance Team
C/S did a very good job explaining, but, send "contract" first before customer agrees, for example in my case I did not understand my bank acct. would be charged at the same time the contract was sent to me for my review. I did not like finding out my bank account checking account was used, prior to me reviewing the actual contract. As it turned out I decided I did not want to join Endurance after I reviewed the contract. I was told I would receive a refund within 10 days and I was given a refund # which I hope I can verify.... read more
Business response:
Hi ******, thank you for taking the time to share your experience. We understand how concerning it can feel to deal with billing issues. If youd like us to confirm the status of your refund or discuss your account further, we encourage you to reach out to us at ************************************ Sincerely, The Endurance Team
Purchased contract and have never filed a claim. Filed a claim for door lock actuators and they refused to cover it even though it CLEARLY states they do . Horrible customer **********************. Don't waste your time. The money i paid for warranty I could have saved and used for repair!!! Don't waste your time.
Business response:
Hi ******, were sorry to hear about the difficulties you experienced with your recent claim and the concerns you raised about customer **********************. Wed like the opportunity to take another look and provide clarity. Please contact us at *********************************** so we can review your coverage and assist further. Thank you, The Endurance Team
Company keeps taken my money , but does not cover repairs. Refuses claims verbally, will not put in writing.
Business response:
Hi, ****.Were sorry to hear about your recent claims experience. We value your business and want to help or provide additional support. Please email us at *********************************** with your name and coverage plan number, and we will be in touch soon. Thank you, The Endurance Team
I just got denied a transmission rebuild from Endurance aftermarket auto insurance company 0 stars for them I have been paying monthly payments since 2022!I had new tires and rims put on my truck from discount tire in ********** at their recommendation. Endurance said because of the tire modification they denied the transmission rebuild. RIPOFF??
Business response:
Hi, *******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Thank you, The Endurance Team
Other than the nice lady that processed my cancellation, i have nothing good to say about this company. I faithfully paid them for over 2 years and when I needed them theyfound every excuse under the sun to deny the claim.I DO NOT recommend this company to anyone.
Business response:
Hi ******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at *************************************************************.Thank you, The Endurance Team
I'm sorry I do want to say they try to **** of paying next month, but after a year they believe 1 month off makes me forget everything. No it doesn't. I hate I jave to give them any stars.
Business response:
We appreciate your feedback, ******. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues.Thank you, The Endurance Team
This a scam that I almost fell into. I received a letter stating that my rate would go up on my extended vehicle service plan (EVSP) if I did not call by August 14th, 2025. When I purchased a car, it included a warranty with the manufacturer, so I was confused as to why my rate would go up and why this information came from a 3rd party company. They did not know information about my car, but I stupidly gave them my VIN and estimated current mileage. The man already knew my name, address and phone number. When he asked for pa... read more
Business response:
Hi ******, thank you for sharing your experience. We understand your concern and would like to review this further with you. Please reach out to us directly at *********************************** so our team can assist.Sincerely,The Endurance Team
THIS COMPANY HAS THE WORST, DISRESPECTFUL, LYING SUPERVISORS WORKING THERE! I WAS LIED TO BY SUPERVISOR MAGAN WHEN SHE SAID MY COVERAGE AND ORIGINAL START OF WARRANTY WOULDN'T CHANGE SIMPLY MY CONTRACT NUMBER WAS THE ONLY THING CHANGING! ONE MONTH LATER GO TO FILE A CLAIM DENIED BECAUSE I WAS A BRAND NEW ACCOUNT AND NOW I'M BEING TOLD BY **** ***** SUPERVISOR I WAS STUPID TO BELIEVE MAGAN BECAUSE SHE WAS WRONG AND ITS MY FAULT FOR TRUSTING SOMEONE WHO DIDN'T KNOW SO NOW I'M WITHOUT A CAR AND CAN'T GET IT FIXED BECAUSE MRS **... read more
Business response:
Were truly sorry to hear about your experience and understand how frustrating it must feel to receive conflicting information. We take situations like this seriously and want to look into what happened with your contract and claim. Please reach out to us directly at *********************************** so we can review your account details and work toward a resolution.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.