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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The company refused to cover my alternator that is covered under my plan. The mechanic stated that they had never seen an issue like this before. I checked my plan level and read it carefully. First, they wouldn't get in touch with the Auto repair shop until I called them myself. Then they stated there wasn't a "claim" on file.A half hour later, the auto repair shop called me and stated that Endurance said my alternator (Which was only 3 years old) wasn't covered because it's the second replacement.Again, I read the plan and... read more
Business response:
Hi ****, were sorry to hear about your experience and understand how frustrating this must have been. While coverage can depend on factors such as the repair history and specific plan terms, we never want a customer to feel unsupported or misinformed. If you'd like us to take a closer look at your situation, please contact us ************************************** Sincerely, The Endurance Team
Endurance does not comply with their services offered. Tells misleading information in regards to their warranty.
Business response:
Hi ********, we're sorry to hear you feel misled and appreciate you sharing your feedback. We'd like the opportunity to better understand your experience and address any concerns. Please contact us at *********************************** so we can review your situation further. Thank you, The Endurance Team
You needs to places close attention to your warranty contract and read the fine print before signing. I was misinformed about my policy until i needed it. Once was for replacing my engine and other to replace my fuel injectors at different time. These was major cost that came out of my pocket around 15k totals. So why was I paying $176 a months for over a year or so, that come out a total amount of $2112 a yr. I personally don't need them to reimburse me for a oil change. But to each it own.
Business response:
Hi, thank you for sharing your experience. We understand how frustrating it can be when expectations dont align with coverage. While our contracts detail what's included and excluded, we know navigating those details can sometimes be confusing. Wed be happy to take another look at your account. Please reach out to us at *********************************** so we can review your situation further. Thank you, The Endurance Team
I bought a warranty and traded my vehicle and canceled my warranty and have been fighting with endurance for months for charges they have taken money out of my account and want give back since I no longer have the warranty
Business response:
Hi ***, we're sorry to hear about the trouble you've experienced and understand how frustrating this situation must be. We'd like to look into your cancellation and refund concerns as soon as possible. Please reach out to us at *********************************** with your contract or account information so we can assist further. Sincerely, The Endurance Team
I have been paying for this coverage for over a year. I have paid over $2,000 in monthly payments. When I finally took my car to the shop, the quote was 1100 and I thought okay I've got this covered. However when it came to it only $200 of the repair would be covered Plus my $100 deductible which left me to pay $900 and insurance paid $200 what a scam I'm sorry I've done it and it will be canceled right away and I would not refer anyone to this company.
Business response:
Hi ********, we're sorry to hear about your experience and understand how frustrating it can be when repair costs dont align with expectations. Coverage can vary depending on the specific components and terms of your plan, but wed be happy to review the details with you. Please contact us at *********************************** so we can take a closer look and address your concerns. Thank you, The Endurance Team
They denied a claim stating that an original document did not have VIN number. The mechanic resubmitted the document with everything that was required on official letterhead just as it says in my contract and they still denied it stating it had been altered. I have the contract and the area which tells you what is required for the document to be verifiable and they have that and still refuse to pay the claim. I have had this warranty for over two years never filed a claim and was never late on a payment and have given them t... read more
Business response:
Hi ********, were sorry to hear about your experience and understand how frustrating it must be to feel like you've done everything right without the outcome you expected. Wed like the opportunity to review your claim and documentation more closely. Please reach out to us at *********************************** so we can look into this further and provide support. Sincerely, The Endurance Team
Needed roadside assistance called at 10:00 in the morning at 2:30 I was still waiting for a tow truck to come,,,do better
Business response:
Hi *********, were sorry to hear about the delay you experienced with roadside assistance. Thats not the level of service we aim to provide, and we understand how frustrating the wait must have been. Please contact us at *********************************** so we can look into what happened and work to make things right. Thank you, The Endurance Team
They are a total SCAM !!! Stay far away from this corrupt company
Business response:
********, we regret to see that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at ************************************ and we'll assist you further. Thank you, The Endurance Team
I have not used since I purchased your program and hope experience will be good when I do. ******, thank you for your honest feedback. We understand that peace of mind is important, and were here to support you whenever you need us. If you have any questions about your coverage or how to use your plan, feel free to reach out to us ************************************** Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.