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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If i can give the company a 0 i would!!!! Do Not Get a warranty from this company, My claim was denied because of a mileage discrepancy that i had no knowledge of until my truck broke down, I've submitted all the documents that they requested and i still got denied!
Business response:
If i can give the company a 0 i would!!!! Do Not Get a warranty from this company, My claim was denied because of a mileage discrepancy that i had no knowledge of until my truck broke down, I've submitted all the documents that they requested and i still got denied!Review By: *****
I broke my ankle and tried to get a refund for the years I have paid. The manager told me it was too late and hung up in my face. I had 2 ******** Coverters go out and they would not replace them.
Business response:
Hi *******, were sorry to hear about your experience and the challenges youve faced. We understand how frustrating it can be when unexpected issues arise, especially during a difficult time. If youd like us to take another look at your account or further discuss your concerns, please contact us at ************************************ Sincerely, The Endurance Team
When you sign up they make you think they cover the whole cost except your deductible as long as they say its a product and service they cover. NOT TRUE!! They only covered half of what my service required and it was suppose to be 100% covered. Except my deductible.
Business response:
Hi, *******. Were sorry to hear your claim didnt go as expected. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at *********************************** so we can help answer any questions about your coverage. Sincerely, The Endurance Team
I dont like the fact that I have to either drive my car 1000 miles or so many I forget how many months I have to have it before Im got coverage now Im paying $129 a month. I should instantly have coverage so I dont think thats right I think thats inappropriate. Also, the gentleman was very nice to help me except the fact that he let I ask him twice for a hardcopy and a contract in writing not email. He promised me he would get it to me, but he has not so I feel like Ive been lied to about that. Those are my two biggest issue... read more
Business response:
*****, thank you for your feedback. We understand your concerns and are sorry to hear about the delay in receiving your contract materials. Our plans do include a waiting period, which helps protect against pre-existing issues, but we agree clear communication is important. If you still need assistance with your documents or have questions about your coverage, please contact us at ************************************ Thank you, The Endurance Team
Buyer beware. We purchased the warranty for a 2017 ***** Ridgeline. After 1 year with warranty we noticed a transmission issue. Took it in to a ***** dealer and was told we needed a new transmission. We bought the ***** as a certified vehicle. Generally they look over the vehicle and replace all the fluids etc. According to Endurance, the fluid in transmission was changed due to a judder. There was a bulletin in 2018 stating some of the 2017 models had a judder and fluid needed to be changed. It is standard for the dealer to... read more
Business response:
Hi *****, were sorry to hear about your experience and appreciate you bringing it to our attention. While certain factors can affect coverage eligibility, we understand how frustrating it can be when a repair isnt approved. If youd like us to revisit your claim, please reach out to [*************************************************************](mailto:*************************************************************). Sincerely, The Endurance Team
We paid for a warranty for two years and had one small - very small claim. Then we signed up for another two years and four months later we needed a repair on our car to the tune of $1400. They denied the claim because the part wasnt listed on their parts list they will repair. We paid nearly $5000 in over 28 months and got nothing in return when we needed an expensive repair.
Business response:
Hi, *******. We're sorry to hear this and understand how disappointing it is when a repair isn't covered. While our plans include a list of covered components based on the specific coverage level selected, we appreciate your feedback and take concerns like this seriously. If you'd like us to review the details of your claim or policy, please reach out to ************************************ - Endurance
Well, this started with a high pressure cold call, but timing was good for that salesperson as I was actually looking. He stated it would basically be the same as my previous warranty with a quality company (***). Because it was sold as covering everything I bought it. The commercials talk about there being a 30 day money back guarantee. This is comical being that you cannot use the policy for ********************************* the actual policy. I finally take my Expedition in for a diagnostic test. I needed a new coil on th... read more
Business response:
Hi ****, were sorry to hear about your experience and understand how frustrating it can be when expectations arent met. Our plans do include a mandatory 30-day waiting period before coverage begins, and coverage eligibility is determined based on the specific terms outlined in the contract. We appreciate you sharing your feedback, and if youd like us to take a closer look, feel free to contact us at ************************************ Sincerely, The Endurance Team
Purchased the warranty (Secure Plus Plan) in February 2025, Had a coolant leak at the end of June 2025. Brought the car to my Local Garage, Told me I needed a new water pump, Thermostat Housing and coolant pipes. Quoted $ 2850 for the repair. Endurance Denied the claim. So I brought the car to a listed approved Garage on from the Endurance Website. They quoted me $3700 for the repair but again Endurance Denied the ******** contract states the water pump is a covered component. Here is a snapshot of the *************** PLUS C... read more
Business response:
Hi *******, we're sorry to hear about your experience and understand how frustrating it must be to feel that your claim didn't align with your coverage expectations. We appreciate you providing this detail and would be happy to take another look. Please reach out to us at *********************************** so we can review your claim and assist further. Sincerely, The Endurance Team
Was at work and I recieved a phone call and I answered. I work as a Cashier in a general store and was stocking, so I had the opportunity and time to answer a quick phone call. The lady on the other end told me everything was "time sensitive" and that I should "ask your Manager for time to step aside." I told her 6 (SIX) times "I am at work. I cannot step aside and take a long phone call, I thought this was another number." She did not want to hear or accept it and continued to tell me how "time sensitive" everything was and... read more
Business response:
Hi Brayden, were sorry to hear about your experience and appreciate you bringing this to our attention. Endurance does not offer car insurance, and we only make outbound calls to individuals who have requested a quote for a vehicle service contract. If you didnt request a quote or believe the call was made in error, wed like to look into it. Please contact us at ************************************ Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.