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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have not used since I purchased your program and hope experience will be good when I do.
Business response:
******, thank you for your honest feedback. We understand that peace of mind is important, and were here to support you whenever you need us. If you have any questions about your coverage or how to use your plan, feel free to reach out to us ************************************** Thank you, The Endurance Team
COMPANY TOOK 20 YEARS TO APPLY TO BECOME ACCREDITED? AND STILL HAVE NOT BEEN ACCREDITED MEANING THEY HAVE NOT EARNED THE BBB's STANDARDS FOR TRUST! STOP POSTING FAKE REVIEWS YOU GUYS JUST APPLIED FOR ACCREDIDATION 07/18/25 AND HOW MANY CLAIMS HAVE YOU DENIED????? TERRIBLE COMPANY JUST LIKE CARSHIELD USING CELEBRITY PRESENCE TO LURE IN NEW CLIENTS! AND WE ALL FELL FOR IT!
Business response:
Hi ******, we appreciate your feedback and understand your concerns. We take customer trust seriously and are committed to providing quality service and support. If you have questions about your experience or would like to share more, feel free to contact us at ************************************ Sincerely, The Endurance Team
False advertising. The add says take to any shop. Not true. The shop has to agree to accept Endurance. You submit a claim and the response is not covered in your policy. Hard to cancel policy. Talk to Manager and didn't get anywhere. Stay away from them unless you want to go for a ride.
Business response:
Hi *****, thank you for your feedback. We're sorry to hear about your experience. While Endurance allows customers to choose any licensed repair facility, the shop must agree to work within the terms of the contract, including approval processes. Wed be happy to review your policy and help clarify anything that seemed unclear. Please reach out to us ************************************** Sincerely, The Endurance Team
Endurance refused to accept claim for front wheel hub replacement. This part is part of the front axle being it has 4-wheel drive. Was enrolled in Secure Plus Plan which covers axel. The front wheel hub assembly is part of the front axel. Endurance claims the wheel hub assembly is not part of the front axel which clearly is being this wheel hub is part of the rotation of the axel making the vehicle inoperable to drive without causing further damage. The secure Plus Plan covers axel. Vehicle was taken to a covered Endurance R... read more
Business response:
Hi *****, were sorry to hear about your experience and understand how frustrating it can be when a claim doesnt go as expected. We appreciate you bringing this to our attention and would be happy to take a closer look. If youd like us to review your claim further, please contact us at ************************************ Thank you, The Endurance Team
The worst experience I have had in years. Do not use this provider, they are overpriced and do not cover anything outside of the exact verbiage. No partnering, no visibility, no communications, and no website to review claims or appeals process. Terrible experience I would want others to avoid.
Business response:
***********, we're sorry to hear about your experience and appreciate you sharing this feedback. We understand how important transparency and communication are when it comes to vehicle protection. If you're open to it, wed be glad to review your concerns and see if theres anything we can clarify or help resolve. Please reach out to us at ************************************ Sincerely. The Endurance Team
I was one of their customers for 10 years the first 4 years they were very good that's why I purchase another 4 years from them. I had really difficulty with claims and if I wanted to talk to claims department it would take between 45min to 1 hours for someone to pickup to ananswer any questions then I noticed they are not covering most of my claims granted I didn't filed too many claims because I didn't need it then I wanted to cancel my policy with them there was a women answered and give lots excuse why they were not proc... read more
Business response:
Hi Shoeleh, we appreciate you being a long-time customer and are sorry to hear about your recent experience. We understand how frustrating it can be when expectations dont align with coverage and communication falls short. If youd like us to revisit the details of your plan or previous claims, were here to help. Please reach out to *********************************** so we can take a closer look. Sincerely, The Endurance Team
Today I needed road side assistance and I called in for help. Since Endurance is closed right now, I cant get help until they confirm with road side assistance what type of plan I have or I can pay out of pocket for the service. Im paying $150 monthly for the top coverage to insure my vehicle have some kind of protection but it doesnt seem to be the case. Ive tried to use my warranty a couple times before this and surprise surprise it wasnt covered. Im currently looking to find a better car warranty because this one is start... read more
Business response:
Hi *******, we're sorry to hear about your experience and understand how frustrating it must have been not to receive support right when you needed it. Roadside assistance details can vary by location and plan, so having your contract info handy can make a big difference in those moments. Wed be happy to walk through your coverage and help address any concern. Please contact us at ************************************ Thank you, The Endurance Team
Tryed to push me to buy when every they called me I told the lady I had to speak with wife and I was not buying till I spoke with her then she was trying to push the sale hard not happened very rude
Business response:
Hi ******, thank you for sharing your experience. Were sorry to hear that you felt pressured during the call. Thats not the experience we aim to provide. We appreciate your feedback and will use it to improve our customer interactions. If youd like to discuss this further, please reach out to us at ************************************ - The Endurance Team
Awful experience. I was stranded on the side of an interstate 1 in **************** right over the border from **************** where I live on July 5th. They do cover you there by the way, at least they do with my contract. I was stranded for 5 hours, and as a diabetic with no water, no food, and no bathroom, it was extremely stressful. I called the number on my contract for roadside assistance and was sent over to a company named ***. They outsource. Not only could I not understand the people very well on the other end I h... read more
Business response:
Hi *********, were truly sorry to hear about your experience and the distress it caused, especially under such difficult circumstances. Your safety and satisfaction are important to us, and we regret that your roadside assistance and claims process didnt meet expectations. We appreciate your feedback and take it seriously as we continuously work to improve our services and communication. Please reach out to us *************************************** we can review your situation in more detail and help make things right. Than... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.