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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Extremely fixed income, desperate for a way to afford keeping a vehicle, spent 3yrs paying on this expensive plan that was to be my 'guarantee' of having a vehicle for the 5yr term..... Aside of 2 roadside aid [battery jump], I only tried to use it ONCE near the end of the 5yr term. My car sat in the shop for MONTHS as they dealer & Endurance went in endless circles. I HAVE all the fine print, I HAVE all the documents from the dealer, the repair WAS covered yet they continually denied it. Repeated attempts to contact Enduran... read more
Dishonest and false advertisement. I had my car inspected before I got endurance. Nothing was wrong with it. Had the plan just little over a month and started to have an issue. They denied my claim saying pre-existing when my shop spoke with them and had proof it was not. I never agreed to auto pay either . When I canceled the plan line 5 that does the payment kept trying to charge me even though I told them several times I canceled. I disputed the charge when they charge me after my plan was canceled. Now I am getting bothe... read more
Filled out a form online to get a quote. Sales *** called me, went through the car details. When I told him I was not going to purchase today, he informed me that my story was 'odd' basically told me I was lying to him. Company also tells you they give a $300 discount and better coverage if I sign up right now, and if you don't sign up during the call, they threaten you with crappier coverage and will charge you $300 more. The weird sales *** and the threats of higher costs for worse coverage if I didn't sign up right then w... read more
Lied to about coverage before purchase. Specifically, I was told that I could get a second key FOB, since I only got one from the dealer at purchase new.
Did not use for repairs, told I could get money spent back. ****. Tried to use first year was told it did not apply. Never put in a claim, only sent money which I believed to be honest contract. Called in 2024 and 2025, total of 4 calls and nothing. YOUR COMPANY IS A SCAM! Sent me a check for ***** and if I cash I say that we have ended our contract.Did not sign, and I am now part of a class action suit. Everywhere I can tell or post will be a review from me, do not do business with Endurance!!!
Business response:
Hi, ******. We are sorry to hear that your experience was frustrating and didnt align with your expectations. We strive to provide clear information about contract terms and refund policies, and we regret any confusion that may have occurred. If youd like us to review your account or provide further clarification, please reach out to us at ************************************ Thank you, The Endurance Team
!!BE WARNED!! This is a ***************** Once they deny your claim theres nothing you can do about it. Even if you have evidence to prove coverage. They do not care about you or your problem, and will avoid you at all costs. DO NOT SIGN UP WITH THIS COMPANY
Business response:
Hi ****, were sorry to hear about your experience and understand your concerns. We aim to provide clear communication and support throughout the claims process, and its disappointing to learn that didnt come through here. If youd like us to revisit your claim or provide additional clarification, please reach out to us at ************************************ Thank you, The Endurance Team
My customer ********************** experience was excellent. The representative was very informative. I requested a change to the policy. Havent got no response nor have I received policy with requested changes
Business response:
****, we're glad to hear you had a positive experience with our customer ********************** team and appreciate your feedback. However, were sorry to hear theres been a delay with your requested policy update. Please feel free to reach out to us at ************************************ and well be happy to assist further. - Endurance
This service is almost below a one star review. After 8 months with Endurance the check engine light came on in my car. It was taken to the repair shop and was told by a Hyundai technician that a new engine was needed. After many calls to Endurance, they requested that the engine needed to be cleaned and then taken apart piece by piece at a personal cost to me of $3,000. They would then decide what they would do. Never heard from them again. Unable to get them to return my calls. Car is still broke after 2 1/2 months. This i... read more
Business response:
Hi *****, were sorry to hear about your experience and understand how frustrating an unresolved repair can be. We aim to support our customers throughout the claims process and regret any breakdown in communication. If youd like us to review your situation further or assist with next steps, please reach out to us at ************************************ Sincerely, The Endurance Team
SCAM, AS OTHER SAY. They pay for good reviews. They deny claims even after waiting period. They have many lawsuits going. I wish I knew all this before I tired to use my warranty after 2 months ths of having it they say...the part that just broke all of a sudden. Is pre existing issue. I didn't tell them the truth about me miles...which when I signed up I got extended miles because I told them how much I drive. SCAM SCAM SCAM SCAM.
Business response:
Hi ***, were so sorry to hear that your experience didnt meet your expectations. We understand how disappointing it can be when a claim doesnt go as anticipated. We appreciate your feedback and take concerns like yours seriously. If youd like to review your policy or claim further, please reach out to us at ************************************ Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.