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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They will try and find any in every way to deny a claim. Their salesman will lie to you and tell you about how everything is covered and when it comes down to it, it really is not. I was denied a claim because they are saying, whoever owned the car before me did a repair wrong, Even though it was a faulty part and I am held liable because they dont want to accept responsibility. Do not use them for anything! I would use car shield before I even think about using them ever again. Also be aware if you need to get a hold of som... read more
Business response:
Hi, ****. We're sorry to hear you feel this way and understand how frustrating it can be when a claim outcome doesnt align with your expectations. We aim to be transparent about coverage and strive for timely, respectful communication. If you'd like us to take another look at your claim or address any concerns, please reach out to ************************************ Sincerely, The Endurance Team
SCARMER CHEATS THE DEFINTION OF SCAM IS ENDURANCE They sold me in march a policy for my 2014 dodge caravan with full coverage for 4 years or ****** miles with ****** deductible at ****** a month. On all parts and labor I need transmission work in June . first,, they denied my claim saying i need invoice from ******* for tires I bought in January. I provided, even though had nothing to do with them . Then they said they would only pay 1000 toward a ******* job and close my account. They claim my car only worth *****. I sent p... read more
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating this situation must be. We strive to provide clear communication and support throughout the claims process, and we regret that this was not your experience. If youd like us to take another look at your claim or address any concerns, please contact us at ************************************ Thank you, The Endurance Team
I will not go to them they charge way to much
Business response:
Hi, *****. We appreciate your feedback and understand that cost is an important factor when choosing a protection plan. If you have any questions about our coverage options or pricing, feel free to reach out to us at ************************************ Thank you, The Endurance Team
Terrible company!!! Dont deal with them! We took out a warranty on our 2016 Ram 1500 pickup. After about a week we realized the tires were oversized, so we called Endurance and informed them of this. I took down the date and the person I spoke with. She said they would have to rewrite the contract and include this. We agreed that was okay. Now one year later our vehicle needs repairs but they said they wont cover because we didnt pay for the tire difference and wanted to charge us an extra $500 to consider our claim. Spoke w... read more
Business response:
Hi ******, were sorry to hear about your experience and understand how frustrating it can be when a claim doesnt go as expected, especially after taking steps to update your contract. We appreciate you bringing this to our attention. If youd like us to review your situation further, please contact us at ************************************ Sincerely, The Endurance Team
Horrible experience have been paying for months. I had a problem with my car while the car was at the shop. I decided to change the tires for bigger ones. The inspector came, took pictures of the problem acknowledged that there was a problem with the car then the claim was denied because of the oversized tires. Not a big difference from the stock ones. I explained to the adjuster that I changed the tires while the car was at the shop already I showed proof from my mechanic who did the installation I showed they receipt from ... read more
Business response:
Hi, ****. We are sorry to hear about your experience and understand how frustrating it can be when a claim doesn't go as expected. While certain modifications, like oversized tires, can impact eligibility depending on the contract terms, we appreciate you taking the time to share your perspective. If youd like us to revisit the details of your claim, please contact us at ************************************ Sincerely, The Endurance Team
"BUYER BEWARE". I renewed my Endurance Warranty Covg on 5/14/24. The renewal policy was assigned to a "PARTNER" of Endurance. Company called ************* Direct. Unbeknown to me, the customer, it was not an ACTUAL "********************" contract. This PARTNER does not pay the entire cost of a covered repair like "ENDURANCE". EX: policy states it will cover replacement of an ALTERNATOR. First shop I took my truck too, Diagnostic $169, ALTERNATOR Part $663.94, Labor $287.30 -TOTAL REPAIR $1120.24. Endurance Partner stated the... read more
Business response:
*******, were sorry to hear about the confusion and appreciate you sharing your feedback. While some of our contracts may be administered through trusted partners, most plans are managed directly by Endurance. Each plan is unique, and we always aim to provide sample contracts before purchase so customers can review the general terms. If you'd like us to review your coverage or clarify any details, please contact us at ************************************ Thank you, The Endurance Team
Unfortunately, I had a very disappointing first experience with this company. ********, who claimed to be a manager, was extremely unprofessionalhe constantly talked over me, provided misleading information, and pressured me to sign up during the call. When he realized I wasnt falling for his tactics, he hung up on me. If this is the kind of representative the company puts in a leadership position, Im not comfortable doing business with them. I hope ***************** takes the time to review this call, because it was a truly... read more
Business response:
Hi ******* we're sorry to hear about your experience and appreciate you bringing this to our attention. We expect every interaction to be respectful and informative, and its disappointing to learn that this wasnt the case. Your feedback is important, and we will make sure its shared with the appropriate team. If youd like to speak further, please reach out to us at ************************************ - Endurance
PAID FOR A SECURE PLUS PLAN AND WHEN I HAVE A ENGINE GIVE OUT THEY REFUSE TO COVER THE REPAIR I BEEEN WITHOUT A VEHICLE 4 WEEKS NOW AND DO THEY GIVE A CARE NO OTHERWISE THEY WOULD OF COVERED THE REPAIR SHAME ON THEM I HOPE THEY LOSE MONEY AND GO BANKRUPT LIARS
Business response:
Hi ******, we're sorry to hear about the trouble you've experienced and the time you've been without your vehicle. We know how disruptive that can be and regret that the outcome didnt align with your expectations. Coverage decisions are based on the terms of the plan, but if youd like us to take another look, please contact us at ************************************ Sincerely, The Endurance Team
"Extremely disappointed with Endurance's customer ********************** and claims process. After filing a claim, they insisted I take my vehicle to a shop for a transmission teardown, which I did. The shop found catastrophic damage, but despite this, Endurance declined the claim without a valid reason. Now I'm left with a $2,000 bill, plus repairs between $7-9 thousand dollars which is absolutely unreal. It's clear their representatives are trained to deny claims, no matter what, and the reasons they give don't even make s... read more
Business response:
Hi *******, we understand how upsetting it can be when a claim doesnt go as expected, especially during a major repair. We aim to provide clear communication and support throughout the claims process and regret that this wasnt your experience. If youd like us to revisit the details or discuss your concerns further, please contact us at ************************************ Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.