This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Endurance Warranty is nothing but a big rip off my Transmission went out and the only thing they will pay is ****** towards getting it fixed please do not fall for their false advertising.??
Business response:
********, were sorry to hear that your experience didnt meet your expectations. We understand how important it is to feel supported when repairs are needed, and we appreciate you taking the time to share your feedback. If youd like to discuss your situation further, please feel free to contact us at ************************************ Sincerely, The Endurance Team
Endurance covered my claim, but you do not answer the phone in a timely manner. Twice my service advisor was on hold for an hour before gave up. This is unacceptable. I had to call Endurance customer svc to get a number for them to call. He then was on hold for 57 min. before you answered and approved the claim. You have to do better than this. I have both my autos with Endurance and I hope I made the right choice.
Business response:
Hi *****, thank you for your feedback and for trusting Endurance with both of your vehicles. We're glad to hear your claim was covered, but we understand your concerns regarding the hold times and communication delays. We appreciate you bringing this to our attention and will share your feedback with our team as we continually work to improve the customer experience. If you have any further concerns, please feel free to reach out to us at ************************************ Sincerely, The Endurance Team
I attempted to confirm terms of an extended warranty policy purchased a few years ago. Per my understanding, the vehicle had exceeded the mileage and time periods of the policy and the Endurance warranty insurance had expired. I wanted to confirm there would be no auto-renewal of the insurance. The two agents I spoke with refused to provide the information I requested and instead asked rather hostile questions with the clear intent of selling more insurance (e.g., "are you aware of the multiple service problems on your vehic... read more
Business response:
Hi, ********. We're disappointed to hear about your experience and understand how frustrating it can be when you're simply looking for clear information. We appreciate your feedback and will share it with our team to help improve future interactions. If you'd like assistance confirming your policy status or discussing next steps, please reach out to us at ************************************ - Endurance
I would give this organization 0 stars if I could.I drive a ************* GLA250, which Ive cared for meticulously since leasing and eventually purchasing it. I signed up for Endurances top-tier protection plan, feeling confident that I was doing the right thing to keep my low-mileage vehicle protected. I also maintain a separate tire and rotation package and bring my car in regularly for maintenanceIm clearly the type of customer who takes vehicle care seriously.Recently, I noticed a loud rattling and vibration when using t... read more
Business response:
Hi ********, we are sorry to hear that your experience didnt meet your expectations. We understand how frustrating it can be when a claim outcome doesnt align with what you anticipated, especially when youre proactive about vehicle care. We appreciate you taking the time to share your feedback, and if you have any additional questions or would like to discuss your experience further, please contact us at ************************************ Sincerely, The Endurance Team
I called to cancel in April 11, 2025 and they are still charging me! Then they claim they made a mistake and can not refund. I paid in April and May 2025 and they refuse to help me with this issue. I do not recommend these companies. They just take your money, they wont fix your car and they do not disclose terms before you pay them. High pressure sales is gross. These people need to stop taking advantage of others.
Business response:
Hi, *****. Were sorry to hear about your experience and understand your frustration regarding the cancellation and billing concerns. We take this type of feedback seriously and would like the opportunity to review your account and assist further. Please contact us at *********************************** so we can look into this for you. Sincerely, The Endurance Team
Endurance does not cover all the cost of a repair, I had my vehicle in an Independent repair shop and Endurance found the part cheaper at a local auto-parts store and I had to pay the price difference. Like all business i am sure the repair shop marked the price up from what they purchased it at.. They would not cover my Struts even thought my coverage says it covers struts, but because the manufacture has Strut/Shock in the description they would not cover it, because my warranty does not cover shocks., only struts. I am su... read more
First understand, endurance will argue and debate every review. any employee is paid to do this. ignore their bs responses for every person you read here. people are trying to warn you. ignore endurance creative, crafty, bs *************** scam. do not use Endurance for a used car. they'll sound great getting you into the door, but the claims process is where they s**** everyone. unfortunately you wont see this review until it is too late, but if you do, call and cancel your contract immediately because when you do have a cl... read more
Business response:
Hi *****, were sorry to hear that your experience with Endurance did not meet your expectations. We strive to provide clear information about coverage and process each claim according to the terms of the contract. We appreciate your feedback and take it seriously. If youd like us to review your claim or address any concerns further, please contact us at ************************************ Sincerely, The Endurance Team
Worst customer ********************** communication I have ever experienced. They did not answer a call or return a call when I left my number in the prompt to return my call and not lose my place in line. Their adjuster was unprofessional with my shop and have ultimately denied my claim due to inaccurate information/communication. I would not recommend this product to anyone and would steer clear. Their idea of answering questions is to not say anything so they do not have to be accountable to the conversation.
Business response:
Hi ****, we're sorry to hear about your experience and understand how frustrating communication delays can be, especially during the claims process. We strive to ensure all interactions are handled professionally and regret if this was not your experience. If you'd like us to review your claim or address any outstanding concerns, please contact us at ************************************ Sincerely, The Endurance Team
Agent neglected to mention extra pymt besides the 29 dollar origination fee and until I read the contract discovered everyone is limited to ****** back or less depending on Car Value at time of claim PERIOD!!
Business response:
Hi *******, were sorry to hear that parts of the coverage details were unclear. We aim to be as transparent as possible during the enrollment process, and we appreciate you bringing this to our attention. If you have questions about your contract or would like to review your coverage further, please reach out to us at ************************************ Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.