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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I bought a vehicle at a dealership and they pushed this warrias a wonderful thing, so I agreed and purchased it in addition to the cost of the truck for the duration of the loan. 5 treats its been 6 months and the warranty company is contacting me saying rates are increasing. Contacted them, and the light went silent, but without hang up, til I hung up had to have my transmission rubuilt after buying the trick, they covered $1000 of $6000 and the dealership covered $1590 and I had to pay the rest. Now they have me on a $12k ... read more
Business response:
Hi, *******. We're sorry to hear that your experience hasnt aligned with your expectations. We understand how frustrating it can be when coverage or communication doesn't go as anticipated. Your feedback is important to us, and we'd be happy to review your policy details or clarify any concerns. Please reach out to our team at *********************************** so we can assist you directly. Sincerely, The Endurance Team
These bottom feeders belong in jail! The worst kind of scum! Their business model is to mislead and deceive in order to get in your wallet. I received a letter yesterday from them stating that "there may be a Price Increase to our Extended Vehicle Service Plans effective May 29, 2025. After that date we may not be able to honor the service contract pricing designed specifically for your vehicle." I did buy an extended warranty when I bought my vehicle two years ago. After receiving this letter from Endurance I called the dea... read more
Business response:
Hi ****, were sorry to hear about your frustration. Please call us at ************** and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you, The Endurance Team
When I got the coverage the *** told me that everything was covered and even told me I was getting a special for enrolling when I did but the first issue was electrical and the claim got denied. I ended up paying out of pocket ****** instead of the 100 deductible. Funny thing is that I had already paid in to endurance more than that cost so I'm not paying for coverage that I don't get. Policy Canceled
Business response:
Les, were sorry to hear that your experience didnt meet your expectations. We understand how frustrating it can be when a claim doesnt go the way you hoped. Your feedback is appreciated, and if you have any questions or would like to discuss your contract further, feel free to reach out to us at ************************************ Thank you, The Endurance Team
Scam I bought a truck that had a 6in lift kit and 38in tires and the sales person said everything would be covered under this warranty. So I bought it and took it in for a claim and they denied it and will not cover anything now due to the tires being to big. And after dragging me along for 4 and half weeks they will not be giving me back all my money after they will not keep up their end of the contract they sold me!!! What a joke!
Business response:
Hi *******, were sorry to hear that your experience didnt go as expected. We understand how frustrating the claims and cancellation process can be at times. If youd like to discuss your situation further or need additional support, our team is available to help at ************************************ Sincerely, The Endurance Team
Paid for their "Supreme Plan". Vehicle required 5500$ in repairs. Endurance wouldn't pay a cent. Such a scam company. Save your money and RUN!!!!!
Business response:
Were sorry to hear about your experience with your claim, ****. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
This company does not honor their warranty, they find ways to get out of honoring their warranties. i purchased a premium warranty thoough them, my contract clearing states they cover struts, at first they tried to say my vehicle did not have struts in the rear, I made sure I got two separate opinions, one from the dealership, and one from my 35 year certified mechanic. I knew I could trust him, the part is a strut assembly kit for the rear, when they realized that the car did not come with shocks in the rear, as proven by d... read more
Business response:
Hi ****, were sorry to hear about your experience and understand how frustrating it can be when a claim outcome doesnt align with your expectations. Coverage decisions are based on the terms and component details outlined in your contract, but we regret any confusion or miscommunication during the process. If you'd like us to take another look or discuss your claim further, please reach out to ************************************ Were here to help. Sincerely, The Endurance Team
This company is a scam. I had a $10,000.00 motor breakdown 325 miles from home. They didn't cover a hotel stay, a rental to get me home or the $10,000.00 motor repair. I have payed them $5,000.00 for a supreme repair contract plus the motor repair. This contract was the best they offered and was supposed to cover everything. It took 3 weeks to get parts to the dealer, so I had to leave the truck behind and go back in a month to pick it up. It was a know lifter issue that ** has had for a few years now with their 5.3 engine, ... read more
Business response:
Hi *****, were sorry to hear about the experience you had and understand how difficult it is to deal with an unexpected breakdown far from home. We aim to process every claim according to the terms of the contract, and we regret that the outcome didnt meet your expectations. If youd like us to review your claim details or provide further clarification, please contact us at ************************************ Sincerely, The Endurance Team
False advertising, they say you save$1400 because they'll pay$400 for a $1400 repair. Most shops don't take what they pay. They'll send you some place shady where they will keep your car for two weeks for a normal one or two day repair. Half the time they will deny it saying it's not covered. Other shops will agree to do the repair only if you pay for what they have to do which they say is not covered. Other times you bring your car in for something and they say you need three or four other repairs , because they paid so lit... read more
Business response:
Hi ****, were sorry to hear about your experience and appreciate you sharing your concerns. We work with a network of repair facilities and aim to make the claims and repair process as smooth and transparent as possible. Your feedback helps us identify areas where we can improve. If youd like to discuss your experience further, please contact us at ************************************ Sincerely, The Endurance Team
What they sell you is not what they provide you with; buyer beware! I've been without my vehicle for 5 weeks due in part to their delay in beginning the claim and basically forcing me to use their supplier for the part. It was sold as take your vehicle to any repair facility, but the fine print definitely limits your repair options. Customer ********************** can never answer questions, they tell me their account managers cannot make outbound calls to discuss my concerns, and to deal with my claim I need to deal with mu... read more
Business response:
Hi *******, we are sorry to hear about the delays and challenges you've experienced with your claim. We aim to make the process as straightforward as possible, and we regret any confusion regarding repair facility options or communication. Your feedback is important to us, and we'd be happy to look into your concerns further. Please feel free to reach out at ************************************ Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.