This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
AVOID AT ALL COSTS!*************. I paid monthly premiums for 3 years on a 5 year contract. Had my first car issue and they did everything they could to avoid paying for the repairs. They told me I couldnt listen to the guidance of the professionally trained mechanics at the dealership to advise me when various services needed to be done. I should have been telling the mechanics what they needed to do. Im telling everyone I know to avoid them.
Business response:
Hi, *********. We're sorry to hear that your experience didnt meet your expectations, especially after being a customer for several years. We understand how frustrating it can be when a claim doesnt go as hoped, and we aim to make our coverage terms as clear and accessible as possible. If youd like us to review your claim further or discuss any concerns, please reach out to us at ************************************ Sincerely, The Endurance Team
The company has zero service. The mechanic is part of their approved list of mechanics. He got them to answer the phone a month or so ago and setup a claim, but they will not answer their phone in any kind of reasonable/timely manner and have NO WAY setup to communicate with the mechanic other than phone call. I, the auto that needs repaired, have called and after ***** minutes on hold found out that they have a claim setup but they would not discuss any of the details with me, only with the mechanic. HOWEVER, they do not an... read more
Business response:
***, we're sorry to hear about the delay and frustration youve experienced during the claims process. We understand how important timely communication is, especially when your vehicle is in need of repair. While we do work directly with repair facilities to manage claim details, we want to ensure the process moves as smoothly as possible. Please reach out to us at *********************************** so we can look into your claim and help get things back on track. Sincerely, The Endurance Team
Company scams you by opening an account and billing you even though I never bought the coverage. Beware of this scam.
Business response:
Hi *****, we're sorry to hear about this and take concerns like yours very seriously. If you believe an account was created or charges were made in error, wed like to investigate and make things right. Please contact us at *********************************** so our team can look into it further. Sincerely, The Endurance Team
They will give you the run around and say things are covered to get your money then when it time they will come up with all kinds of excuse on it being covered. Save your time and money
Business response:
Hi ****, we're sorry to hear that your experience didnt meet your expectations. We understand how frustrating it can be when there's confusion around coverage. We strive to be as clear and transparent as possible about whats included in each plan. If you'd like us to take a closer look at your situation or answer any questions, please reach out to ************************************ Sincerely, The Endurance Team
Gave incorrect mileage due to snowy conditions, called back to give correct mileage, man refused to take it. Called in again, no record of call. They refused a $5500. Repair on my car. Sent a bill within 13 days of taking policy, HAS TO BE 7 with mileage. Very upset ??
Business response:
Hi ********, were sorry to hear about your experience and understand how frustrating it can be when coverage expectations arent met. We aim to ensure all contract terms are clear, including requirements related to mileage and timing. We appreciate you bringing this to our attention, and if youd like us to review your situation further, please reach out to us at ************************************ Sincerely, The Endurance Team
This company called Endurance is a scam. They are below 0 when it comes to rating them. I have two warranty plans with them and I'm canceling both. They promise you one thing and don't have any intentions on honoring them. Please people get out before you pay that money for nothing.
Business response:
We appreciate your feedback, ****. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, The Endurance Team
First claim I made was denied! I'm a 100 percent disabled veteran who is currently struggling so I purchased an extended warranty to avoid pricey repairs! I call and file a claim an I was denied. I was told " my issue was caused by an outside source so they couldn't help me!" I asked them, "Why do I pay you all for then?" They couldn't give me any reasonable answer just that it's an outside force and they can't cover it! I was told they were the best! I was told they are the go-to people! I guess I will continue you pay them... read more
Business response:
Hi ******, first and foremost, thank you for your service. We truly appreciate your sacrifice. Were sorry to hear that the claims process didnt meet your expectations, especially during a difficult time. Coverage decisions are based on the terms of your contract, but we understand how frustrating it can be when an issue falls outside of those guidelines. If youd like to review the details further, our team is here to help at ************************************ Sincerely, The Endurance Team
They don't tell you that you must have 1000 miles under the warranty before you can use it. They only tell you that you must have it 30 days.
Business response:
Hi, *****. Were sorry to hear about your experience. We aim to provide clear and consistent information, and we regret if there was any confusion or miscommunication regarding your eligibility period. We take all feedback seriously and would be happy to review the details of your coverage further. Please reach out to our team at *********************************** so we can assist you directly. Thank you, Endurance
I spoke with a customer ********************** representative about making a payment arrangements for the 30th of May and she claims she made a note of it on file so they won't take any money out my account because I stated that there be no funds until the 30th . And they went along anyway and did a payment off my card on the 24th now I owe my credit union $111 plus $35 for no funds in my account ...meaning what's the part of making a payment arrangements if they are not going to listen to their customers...I'm so mad ??
Business response:
Hi ******, we're sorry to hear about the frustration you've experienced. We understand how important it is for payment expectations to be clear and appreciate you bringing this to our attention. If you'd like to discuss your account or review the details further, our team is available to help at ************************************ Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.