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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
What a ************. I bought a used truck with stock rims, they denied my claim due to the tires already installed where over sized. But I paid them 5 months worth of payments.
Business response:
Hi, ***. We understand how a denied claim can cause stress, and were here to help. Please contact *********************************** with your coverage plan number. We can review the situation together and find the best way to assist you moving forward. Thank you, The Endurance Team
Do not buy an extended warranty, specially from this company. They are a horrible company that just sell lies to people. They asked me for receipts which I provided and the claim was declined. They only care about taking peoples money but not actually doing what they are paid for. Extended warranties is the worst business for customers. Dont waste your money and energy on them
Business response:
****, we understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. - The Endurance Team
The company tries to find any way possible to not cover vehicle. I paid in 2400$ and had one 140$ claim. They refunded me 500$. They say refund takes 4-6 weeks. It was over 9 weeks before I received my refund. Would not recommend this company to anyone.
Business response:
Hi, ******. Were sorry to hear that your experience didnt meet your expectations. We understand how frustrating delays and claim issues can be, and we appreciate your feedback. If youd like to discuss your refund or coverage history further, our team is available to help at ************************************ Sincerely, The Endurance Team
Theyre a joke ! I put my vehicle in the shop and was told what was wrong. Endurance told the shop I would be responsible for the labor for the break down of the motor and there wasnt a guarantee that they would cover the motor. When its listed in the contract. They only refunded me half of my money and said they refunded it because of nonpayment when they got it off my bank card faithfully every month. 1 out of 10 I wouldnt recommend.
Business response:
Hi *******, we're sorry to hear about your experience and understand how upsetting it can be when expectations aren't met during a major repair. Coverage decisions are based on the terms outlined in each contract, and we aim to be as clear as possible throughout the process. If you believe there was an issue with your refund or payment history, we'd be happy to review it further. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
I purchased an extended warranty, two and a half years ago, on a pre-owned *** 7-Series. It met all of the requirements(Make and Model, and low mileage) for being covered by Endurance. My Contract Purchase Price was $4956. The Waiting Period, 30 Days and 1000 Miles, was no problem because the car ran good; and still does. I took my vehicle to the dealership on three different occasions for repairs. Each time there was an attempt to file a claim, it was denied. When I called and talked to a CSR, I was told that the part wasnt... read more
Business response:
******, were sorry to hear that your experience didnt meet your expectations, especially after being a customer for such a long time. We understand how disappointing it can be when a repair isnt covered, and we strive to be transparent about what each protection plan includes. We also regret any confusion about your plans eligibility or coverage limits based on your vehicles make, model, and age. If you'd like to revisit your claim history or need further clarification, our team is here to help at ***************************... read more
Endurance is a scam Ive been with them since 2021. Renewed contract twice. Today may 13 2025 my mechanic put in a repair order two failed Turbo Chargers . It took 15 minutes for endurance to deny my claim. Four years as customer ******* money to be denied when Im covered. I cancelled all business with them $6000 over four years only to be denied on the first claim. Scammers
Business response:
*******, were sorry to hear that your recent claim experience was frustrating, especially after being a long-time customer. We value your business and want to help or provide additional support. Please email us at *********************************** with your name and coverage plan number, and we will be in touch soon. Thank you, The Endurance Team
Endurance was really nice when they wanted to sell you a policy. They told me I was getting the top policy and that it covered front to back except regular maintenance. First time I file a claim, DENIED. You only have the basic policy. The amount Ive paid every month is not for the basic policy. Now I try to reach them on the phone and was on hold for over 45 minutes. Finally hung up. This place is predatory scammers
Business response:
Hi, *****. Thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
When I 1st started claim there was a glitch, took a wk to see that I was paid up dropped tahoe off 0n March 31st just got back from aamco round rock they replaced transmission after I paid ****** for dollars even though I have 100 dollar deductible. Smh 1st transmission trash had to get replacement another 500 this time handling fees wtf then I hear had I tool it to ********* they wouldn't have charged all these fees!! So over endurance and aamco. Took one day road trip my traction and stabilizer light blinking on and off an... read more
Business response:
Hi *******, we're sorry to hear that your recent experience didn't go as expected. We understand how frustrating repair issues and unexpected costs can be. If you'd like to discuss your claim or coverage further, our team is available to help at ************************************ Sincerely, The Endurance Team
Persistently sending payment notices and never being a customer. Even with dialing the toll-free number, the attending agent continued with his sales pitch after 8 attempts to inform him of not being interested in the product. He consistently overtalked me during the phone conversationabsolutely no help or resolution. Stinks of a scam and is loaded with misinformation.
Business response:
****, were sorry to hear about your experience and any frustration it may have caused. We aim to provide respectful and helpful service in all interactions, and we appreciate you bringing this to our attention. If youd like to ensure your contact preferences are updated or share more details, please reach out to us at ************************************ - The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.