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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
terrible company called today to cancel insurance just got it associate on the phone was terrible kept talking and bagering terrible iam GOING TO MY ATTORNEY TODAY TO CLAIM HARRASSMENT AND THE BBB TERRIBLE
Business response:
Hi *******, were sorry to hear about your experience and regret that your interaction with our team left you feeling this way. We take concerns like this seriously and aim to ensure every customer is treated with respect. If youd like to provide more details or need further assistance, please contact us at ************************************ Sincerely, The Endurance Team
Dishonest and *********************************************** I had a very disappointing experience with this company. From the start, they used high-pressure sales tactics to get me to commit on the spot. The representative told me I was being offered their top-tier plan, which they claimed was nearly identical to a manufacturers warranty. They also bad-mouthed other companies, saying their best plans didnt compare and left major components uncovered.When I asked to review a sample of the coverage before buying, I was told ... read more
Business response:
Nafi, were sorry to hear that your experience didnt meet your expectations. We aim to provide transparent information about our coverage options and regret if there was any confusion during the sales process. Your feedback is important and helps us improve how we communicate plan details with customers. If you have any remaining questions or concerns, please contact us at ************************************ Wed be happy to assist. Thank you, The Endurance Team
These people have been giving me the runaround for a month. I have sent in all the unnecessary paperwork they asked for and jumped through every hoop they threw in front of me and they are still avoiding me and the service writer at the dealership. They are quick to take your money but will do everything they can to avoid paying for your repairs. I'm an ex Army Ranger that now works in the collision industry. I deal with insurance and warranty companies everyday. It is clear to say that Endurance is nothing but a big scam.
Business response:
*******, thank you for your service. We truly appreciate your dedication. We're sorry to hear about the challenges you've faced and understand how frustrating it can be when things dont go smoothly. We aim to handle every claim promptly and fairly, and we regret any delays or miscommunication. Please reach out to us at *********************************** so we can take a closer look and work toward a resolution. Sincerely, The Endurance Team
Endurance Warranty service is good for about 1 (one) claim and then they find every loophole they can to NOT pay again for something they should. In my case, my 2013 ******* ****** air conditioning air compressor crapped out and even though it is clearly covered in the warranty book, they denied the claim saying the clutch failed and that wasn't covered. The air compressor in a ******* does not even have a clutch so they denied the claim, even after the ******* dealership service department director explained the case and ar... read more
Business response:
Hi *****, were sorry to hear about your recent experience and understand how frustrating it is when a repair you expected to be covered is denied. We do our best to evaluate each claim based on the specific terms of the contract and the technical details provided. We appreciate you bringing this to our attention, and if you'd like us to review your claim again or provide additional clarification, please reach out to ************************************ Sincerely, The Endurance Team
Zero stars is the true rating. Not only was our claim denied due to a loophole in their coverage of which they changed my coverage level due to the type of vehicle I owned without notification. We had 2 vehicles with coverage through Endurance of which they failed to properly cancel after we sold one vehicle and notified them. They failed to provide the "required" cancellation form in October of 2024 and we continued to call to validate cancellation, but they did not complete the cancellation. We are now on to our 2nd vehicl... read more
Business response:
Hi ***, we're sorry to hear about your experience and that youve chosen to cancel your coverage. We understand how frustrating it can be when expectations arent met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, were happy to review your claim and cancellation details with you. Please dont hesitate to reach out. Our team is here to provide clarity and support. Thank you, Endurance
Run like Hell! Endurance is the Devil. I sent my truck in March for repair. A **** f150 2013 to the repair shop of choice by En- f***** durance, and here it is May and they have denied every possible claim the car repair shop has put in. So the first adjuster approved a claim and a month later the second adjuster denied the claim, saying the wheels on my truck were modified and the contact is invalid. I bought the truck as is and the tires were already modified. **** the man asked the question of modification, I answered no ... read more
Business response:
Hi Shun, thank you for your review. All feedback is important and were sorry to hear you had a negative experience. We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ************************************ Thank you, The Endurance Team
Had transmission work done any didn't pay the full bill because it wasn't done in there time frame.This isn't fare.Also had two Universals in drive shaft replaced and I forked the full bill on that. Some of these commercials are a joke and what they cover.I can see that there rating is LOW AND NOT RATED WITH The Better Business Bureau and shouldn't Be
Business response:
Were sorry to hear about your frustrating experience and understand your concerns, ****. Its never our intention to cause any confusion or financial burden. Your feedback is valuable, and were committed to improving our processes. When time allows, please email us at *********************************** so we may assist you further. - The Endurance Team
They didnt complete servoces .didnt want to honor what o purchasef
Business response:
Hi *******, were sorry to hear about your experience. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
Signed on with ox car care and thought I would check around and they beat 100 per month and 100 deductible instead of *************************************************** 45 min 4 dropped calls 3 wrong department just trying to save people from the frustration
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.