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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My experience with Endurance Car Warranty Services has been extremely disappointing and frustrating. In my case, the company consistently collected monthly payments, but when it came time to actually use the coverage for legitimate vehicle issues, the support and follow-through were not there.Despite their advertisements suggesting comprehensive protection and coverage for future repair expenses, my claim was denied even though there was clear documentation of the vehicles issues, including diagnostic findings, warning light... read more
Business response:
Hi Danish, we're sorry to hear about the experience you've described and understand how frustrating and stressful this situation must have been. We recognize how important clear communication, thorough claim reviews, and responsive support are during the repair process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I have used endurance warranties on many vehicles over the years. My issue is my vehicle was totaled so I cancelled my contract after 7 months. I had paid for over half the 4yr contract. I called to se what amount was going to be refunded and was told it takes 6 to 8 weeks for them to determine refund. Also I wouldnt get an email with amount I would have to continue calling to find out status. They cannot direct deposit only issue a check. I am disappointed that my payment was made in seconds but 1st time after years of bein... read more
Business response:
Hi, ********.We are sorry to hear about your experience and understand how frustrating it can be to wait on a refund, especially after being a loyal customer for years. We recognize how important timely communication and clear expectations are during this process. We'd like the opportunity to review your concerns and help provide clarity. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
This company is a scam. They send you a letter in the mail about a price increase, suggesting you have a policy even though you dont. The goal is to deceive and get you to sign up for some worthless service. They run multiple similar scams from ****************. Another one is ******************** ("Home Protection Program" on BBB). Should be called **************. The people behind these tactics are absolute scum of the earth, preying on others who don't know better. Shame on you.
Business response:
Hi, *******. We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Thank you, The Endurance Team
Buyer beware! While I don't think the company has malicious intent, ensure there's a proper understanding of "Plus" vice "Prime" coverages with the latter being/providing much lesser and necessary coverage! All components and or parts are not covered, take the time to consider the specific vehicle you intend to cover with respect is age/mileage or you will be disappointed!!
Business response:
Hi, Seville.We are sorry to hear about your concerns and understand how important it is to clearly understand the differences between coverage plans. Each plan offers varying levels of protection based on the contract selected, vehicle age, and mileage. We'd be happy to review your policy and help clarify any questions you may have. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
They refused to pay for my repairs because they stated I had the wrong oil in my vehicle, I addresses this with the shop that changed the oil and they were outraged and I believe looking to take up their own lawsuit because they didn't put the wrong oil in my vehicle. Also, the report stated that my oil was over filled and the repair shop said there was no way they could say that because the retrieved the oil from the oil pan, so that questions the integrity of the entire report.
Business response:
****, we are sorry to hear about the experience you've described and understand how concerning this situation must be. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Thank you, The Endurance Team
Dont cover for a Cataylic converter and paying a monthly payment. I fine its ridiculous. These extended warranty company like Car shield and endurance deal full of BS. I have to end up paying 1700 cause I have to talk to the dealership wanted $3300 to replace it in the beginning and I had to talk to them and said this is too much. I cant afford it to break it down for me cause it was too much money. This whole system is a complete rip off.
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating unexpected repair costs can be. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
?? Avoid Endurance Warranty at All Costs ??My experience with Endurance Warranty has been a complete disaster. What they advertise and what they actually deliver are two very different things. They promote hassle-free claims, new parts, and full coverage at any shopeven the dealer. That has not been my reality.Endurance does not directly handle claims. The entire process is outsourced to a third-party company. When problems arise, each side shifts blame to the other. It becomes a frustrating back-and-forth that leaves the cu... read more
Business response:
Hi, Howie.We're sorry to hear about your experience and understand how frustrating and stressful this situation must have been. We recognize how important transparency, clear communication, and smooth coordination during the claims process are. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
After 6 months of back and forth, delays with my claim, I was denied AFTER I was told months of waiting that it was accepted. My oil changes were consecutive and they found a way at the last minute while my car was being serviced at ******** to pull the plug because of "dates." I cried so bad it was embarrassing! I had to cough up $5000 which was over priced from the jump. I've made countless all to confirm my claim , showed proof of oil changes several times. The service department did the same and they deliberately stalled... read more
Business response:
Hi, *******.We're sorry to hear about the experience you've described and understand how upsetting and stressful this situation must have been. We recognize how important clear communication and timely claim decisions are throughout the process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
The worst experience with any customer ********************** representative(s) ever. Was given a song & a dance & a different answer from every rude & pompous employee I encountered. I could never advise anybody to do business with this company. They are the worst!!!!!
Business response:
Hi, ****. We're sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at ************************************ and we will be in touch.Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 33,404 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.