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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Stay far away from Endurance Auto Warranty. They will do everything to not pay for covered services.
Business response:
Hi ****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ************************************ Thank you, The Endurance Team
Endurance denied a covered repair last November 2024 on my policy I paid for 10 months, made the dealer pull transmission apart, despite an obvious failure. They were rude to both Service Manager at ****** and deceptive to me. The repair was clearly past the pre existing requirements of time and mileage.There representative acted to ig ore contract terms and denied claim over ************************************************************************** arbitration hearing.Delay and deny ******** I have to spe d another $2k to g... read more
Business response:
Thank you for your review, ****. All feedback is important and were sorry to hear you had a negative experience. We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ************************************ Thank you, The Endurance Team
So I thought I was doing a good thing by getting Endurance. I had hit a deer and had totaled my car and called E durance to cancel my policy and several people within the company I had talked to over the phone had told me I would be receiving a refund of $125. I had to fill out a cancelation form and have it notarized and return to them. I did that and I called back and 2 other people told me I should be receiving my refund anytime and if I didn't receive within a week then to call back. I hadn't so I called back and this ex... read more
Business response:
We're sorry to hear that your cancellation was frustrating, ****. We want to ensure the process is as smooth as possible, and our team is here to help guide you if you have any other questions. Please give us a call back at ************** at your convenience.. We appreciate your feedback and the opportunity to improve. Thank you, Endurance
Caution: At first glance the Endurance contract appears to cover a fair amount of large components. However, in fine print, Endurance states that damage to an eligible component is not covered if an uncovered component causes the damage. For example, Endurance covers engine cooling systems that includes water pump, thermostat, radiator, radiator fan and fan clutch. So I thought I was all set when my thermostat failed. My mechanic ran a diagnostic test that they had to give to Endurance for my claim. When Endurance saw that m... read more
Business response:
***, were sorry to hear about your experience with your claim. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
DON'T WASTE YOUR HARD EARNED MONEY AND TIME!!!My experience with the company has been the worst! Took my car to a dealership for an alternator issue. The claim was filed by the dealership with a descriptionof the issue, fix for the issue and cost. However, the claims department totally disregarded the claim submitted and approved a knock-of alternator that the dealership doesn't sell or work with. The dealership refused to work with the knock-off alternator which I understood. I contacted the claims department multiple times... read more
Business response:
Hi Tare, were sorry to hear about your experience and the frustration its caused. At Endurance, we aim to resolve every claim as quickly and fairly as possible within the terms of your contract. We understand your concerns and regret any delay with your repair. While refunds are processed according to the terms of your contract, were happy to take another look at your request or answer any remaining questions if you reach out to our customer experience team at ************************************ We appreciate your feedback.... read more
Purchased warranty never had a claim in two years canceled could not afford on 4/4/25. They will not refund my last payment of ****** and was told they will prorate my refund based on mileage when i bought their warranty. Also in four to six weeks I may get refund or not. So for six weeks they will have my money and I have nothing. Fraud if you ask me. Don't buy from this company sham. ***** *****
Business response:
*****, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you have any questions about your cancellation, our team is here to assist you. We appreciate your feedback. Sincerely, The Endurance Team
This company denied a claim that was covered in the contract. Because a computer that need to be programed for the new part to read it , It was also covered in the contract, but was also denied , resulted in me to having pay out of pocket 1, 400 not including loss of earning per day rental fees emotional distress
Business response:
Were sorry to hear your claim didnt go as expected, *******. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at *********************************** so we can help answer any questions about your coverage. Thank you, The Endurance Team
After extensive research I decided to go with Endurance Supreme coverage plan which is the most comprehensive coverage available which is similar to your new car warranty. I was told by the sales agent that I could take my car to any shop, they would cover labor and parts, I own a *** so unexpected repairs could be expensive. All that was explained seemed like this was a great choice, until I had my VERY first claim. My car needed to have a air pressure pump replaced for the the air shocks, instantly I felt ok because I knew... read more
Business response:
Thank you for sharing your experience, *******. We understand your frustration and are sorry for any inconvenience this has caused. We strive to be clear and consistent in our claims processes. Please email us at *********************************** and well review your case to ensure everything was handled properly. We appreciate your patience and feedback, and well work to resolve this to your satisfaction. Sincerely, The Endurance Team
otal Rip-Off Stay Away from Endurance Warranty!Im beyond disappointed with Endurance. I paid good money thinking Id have peace of mind if something went wrong with my carbut when it actually did, they found every excuse NOT to help. They nitpicked my claim, said it wasnt covered due to some technicality, and left me with a huge repair bill.They make it sound like theyve got your back, but when it comes time to actually use the warranty, theyll twist the fine print and leave you stranded. It felt like they were actively looki... read more
Business response:
Hi, ****** We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Thank you, Endurance
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.