Endurance Warranty Services

Steven R 

on BBB

11 months ago

Complete ripoff they just wanna take your money and thats it.. Once you bring your car in for service they do not wanna come out of pocket.. COMPLETE SCAM 

FRANK G 

on BBB

11 months ago

2 claims denied. Claim 1 = I missed the 30 day claim period because I was traveling. I think I missed it by a few days. No probs...that is on me. Claim 2 = I submitted the paperwork the next day for my oil change reimbursement. The claim was rejected because I had a work order, not an invoice. I then went to the dealer and got an invoice generated showing paid by cash. A month and a half went by...no check. I reached out today and was told that the invoice has to show the same day. GTFOH. For the $50 reimbursement twice...I'... read more

TED D 

on BBB

11 months ago

Never had to claim on my Endurance Warranty. Paid for the policy for 3 years. They denied my claim for a new engine and for a car rental. They claim it had carbon build up that cause the damage of the engine. I asked my dealership was it something I did or didn't do as far as routine maintenance. They said no. I done all necessary maintenance. Endurance order a complete tear down of the engine. Which was at my dealership, and didn't pay that cost. That cost me an extra $3800 to put the engine back together. My rental which I... read more

Janet w 

on BBB

11 months ago

Paying over $200 per month for supreme coverage and still having to pay $600 out of pocket does not sit right with me. Buyer beware. Endurance pays claims according to National Labor and part Standards regardless of the brand. No, Im not dealing with a shady mechanic either. Had I known this, I would have purchased my extended warranty through the dealership instead of with Endurance. They reduced the requested amount on both parts and labor. All cars are not created equally and claims adjusters know this, but use the excuse... read more

Ryan H 

on BBB

a year ago

I called them thinking that they were my original warranty company when I bought my car. My bad. The guy I got told me that I should've activated my warranty as soon as I bought my car. That was when I got suspicious. He went on to tell me the prices and activation fee. I told him I'd just go with a company and he told me "you'll still have to pay the activation fee regardless because you never activated your service." He said "if you do it today it's only $29 fee. If you don't then later it'll be $129." He then said my mont... read more

Zavean W 

on BBB

a year ago

I purchased a warranty policy with Endurance for my 2013 ***** Miata MX-5 Club (VIN: *****************). Before the policy began, I provided an initial estimate of my vehicles mileage over the phone, and the following day I promptly called back with the actual, correct mileage once I was able to confirm ***** no point during these calls did Endurance representatives inform me that I would need to provide an invoice or written verification of my mileage. If I had been told, I would have obtained the necessary documentation **... read more

Rickemy W 

on BBB

a year ago

Why was my first review removed and I didnt receive any notification I purchased a vehicle warranty from Endurance nearly a year ago and have paid approximately $1,500 to date. I kept up with all required maintenance, including timely oil changes, as outlined in the contract. Recently, my vehicle began experiencing engine issues, and ******* has diagnosed it as needing a full engine replacement.When I attempted to file a claim, Endurance denied it, stating the issue supposedly began in Julydespite the fact that my 30-day wai... read more

Jim H 

on BBB

a year ago

Complete ripoff as most extended warranty company's are. I've had 2 claims and the claims agent always found certain technicalities with the repairs and will not believe the mechanic that is doing the repairs. So I've made monthly payments for 3 years and still have to pay for the repairs myself. Instead take the monthly payments and put them in a savings acct. and you'll have the money for repairs without the hassle. 

Anthony J 

on BBB

a year ago

I bought 2 policies. Very difficult to find certified professional mechanics that would deal w Endurance. After one or two interactions w Endurance claims, we were advised Endurance calls were not answered; too much time on the phone once answered; when put on hold, calls dropped; Endurance **** said payments would be sent and the Shop had to call back several times ("oh, we authorized it, let me check"), the **** said it just isn't worth the effort to deal w them to authorize work and to collect as Endurance was looking for... read more