This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worked with Endurance for 9 months on a claim only to have them deny it with no explanation. On several occasions they denied receiving documentation they requested even though I had proof the docs were received on their end. Constant games, delays and run arounds. In the meantime I made monthly premium payments total of $993 only to get $220 refunded. Again, no explanation. Endurance is a complete scam and will drag out claims just to collect monthly premiums.
Business response:
********, were sorry to hear your claim didnt go as expected. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused you stress. If you're willing, please contact us at *********************************** so we can help answer any questions about your coverage and work to make this right. Thank you, The Endurance Team
I had Endurance warranty ,I just canceled recently. The dealership told me I have to replace the Timing belt on my 2016 VW which was covered by my plan but they denied my claim for lack of maintenance ,according to them I haven't done oil change as I should . Instead of telling me to send invoice for certain miles they just kept denying the claim. Once I had all my invoices "8' to prove the oil changes around every 6-7 thousand miles so no lack of maintenance ,then they denied the claim saying adding chemical into the engine... read more
Business response:
Hi Csilla, we're disappointed to hear that you've decided to cancel your coverage and that we weren't able to meet your expectations. If you would like more details on why your claim was denied, please let us know. We'd be happy to provide you with a thorough explanation and address any questions or concerns you may still have. Please reach out to us anytime at ******************************************* or **************. Thank you, The Endurance Team
Endurance warranty company does not deliver on any of it's warranty claims. I was enrolled and faithfully paid my monthly subscription to this company. When I needed them for repairs they denied my claims but still withdrew a monthly subscription. How anyone can take your money without providing service still bothers me to this day. Very poor and false sense of hope.
Business response:
******, we're sorry to hear about your recent claims experience. Your feedback is important to us, and were here to help. Please email us at *********************************** and a member of our team will reach out to assist you. Thank you, Endurance
Had a covered repair when I had a service contract on my vehicle. Endurance told the shop they don't cover miscellaneous charges, sales tax, or the difference on above-MSRP parts. When you get the spiel from an agent when they're trying to sell you a service contract, they lie and tell you they cover everything, and that the customer simply pays the $100 deductible.I called again to renew my contract and was told the same spiel. That Endurance covers everything except the deductible. When I informed the agent that this is no... read more
Business response:
Hi, *****. We're sorry to hear there may be confusion regarding your contract. The best way to reach us, however, is through our customer support team. Please send us an email at *********************************** or call us back at ************** to try to get this straightened out. Thank you, Endurance
In Nov 2023 I took out a policy on my Ram 1500. I called in and cancelled it 6/2024 and they said no problem. 3/2025 I see I am still being charged monthly. Called in and they told me I never sent a cancellation letter. Now they want me to get a certified letter with mileage to cancel a policy I have never made a claim on? Lied when they sold it to me. Lied when I asked to cancel.
Business response:
Hi, ******. We're sorry to hear you having issues with cancellation forms or the cancellation process. Please give us a call ************** to request an update on your account. Thank you, The Endurance Team
This company harassed my 94 year old mom and after I requested a refund, which they provided, they said they would stop sending her letters and emails. This did not stop so I called again, still didnt work, so I called again and the guy on the phone hung up as soon as he realized I wasnt calling to make a purchase. My mom has now passed and they got her address as my address and continue to send her threatening letters. I am now contacting the BBB. I wanted to rate it a 0 star but I couldnt so I gave it a 1.
Business response:
****, thank you for your feedback. We're sorry to hear about the passing of your mother. We can add you to our do not contact list if you give us a call back. You can reach us at ************** and we can assist you with the request. Thank you, The Endurance Team
Endurance sent me a notice regarding a rate increase. I have not done business with them. I called to straighten it out. I asked if I had a warranty through them then demanded proof. The man kept trying to manipulate. Through a circle of questions he said I would have a rate increase. I kept telling him to prove I was a customer. He kept dodging the question. He was rude. He continued to indicate that I was a current customer and I had a balance of $450. The letter they sent, upon first glance, appears to be governmental. 20... read more
Business response:
****, were sorry to hear about your frustration. Please call us at ************** and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you, The Endurance Team
We were denied over and over stating it was wear and tear. Even after the mechanic shop sent a video of the breakdown and e-mail stating it was not wear and tear. They don't send the contract until after you give them payment information so to be safe do not give them payment information until you read the contract and even then they will find a way to deny the claim. Using any excuse to deny the coverage. My contract shows it should have been covered but they are trying to say it's something different than what the mechanic... read more
Business response:
Hi ******, we understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions or concerns you have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Sincerely, The Endurance Team
Was having issues with the my manual gear shifting into second gear and went to a mechanic they called Endurance and they sent out an adjuster and all he did was drove around a parking lot one time and said there was no issue. The mechanic called them back and they sent out the same adjuster. The mechanic drove and showed him what the issue was and he still said there was still not an issue. Took it to a different mechanic and the same thing. The commercials they show on TV are false advertisement. Do not waste your money. M... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.