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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I got a policy from insurance on a 2016 Dodge Challenger they told me everything was covered. I had to wait for 30 days and before using it well I didnt need to use it until this year Ive had it for 2yrs and put it in to the shop for some work that had to be done the window wasnt going down on the passenger side Call the warranty company and they said that the mileage was a discrepancy and it wasn't covered and they wouldnt pay for the diagnostic they denied the claim I canceled the policy and Id like to have a full refund o... read more
Business response:
Hi, ******. We're sorry to hear about your experience and the difficulties you've described with your claim and cancellation. We understand how stressful this situation has been. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can look into this further and assist you directly. Thank you, The Endurance Team
This is the scam of all scams. They will take your money and then deny you once you take your care to get fixed! Use a reputable company not this third rate company! Surely, a waste of time. They will allow you sign up and tell you the work will be covered. Tell you to drive an extra 1000 in 30 days and then deny the claim. Do not waste your time.
Business response:
We appreciate your feedback, Timmeca, and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more so we may see what we can do to make things right. You may send us an email at *************************************************************.- The Endurance Team
It took three separate calls to finally get my policy canceled. All the representatives I spoke to were quite untrustworthy. I will never do business with this company again. Thankfully, I found a trustworthy company to warranty my car.
Business response:
Hi ****, we're sorry to hear about your experience and the frustration you encountered while trying to cancel your policy. We appreciate you bringing this to our attention and are glad to hear a member of our team was ultimately able to assist and confirm your cancellation. We'd like the opportunity to review this further and address your concerns directly. Please contact us at *********************************** so we can follow up. Sincerely, The Endurance Team
Endurance is the biggest joke out there, I had a rack and pinion go out on my truck, they sent an adjuster out to look at my truck and take a video of the issue, the adjuster told my mechanic that it was definitely the rack and pinion making the noise which my mechanic had mentioned to endurance over the phone, (which is what they submitted the clam for in the first place) the adjuster sent the video to endurance so they could figure out how to move forward, endurance called my mechanic back and told them they want them to c... read more
Business response:
Hi, Cam. We're sorry to hear about your experience and the frustration you've described with the inspection process and claim outcome. We'd like the opportunity to review the details of your claim and address your concerns directly. Please contact us at *********************************** so we can look into this further and assist you.Sincerely,The Endurance Team
I had an excellent customer ********************** experience when I spoke with Tre regarding my concerns and frustrations about my policy and cancellation. Tre was patient, kind, and understanding, allowing me to express myself and treating me with dignity and respect. Although Im disappointed with the Endurance policy and feel misled, I was impressed with the customer ********************** I received from Tre, which lessened the negative experience. However, I truly regret purchasing the warranty from Endurance and feel t... read more
Business response:
We're sorry to hear you've had a negative experience, LaShonie. We take all feedback seriously and strive to improve. If you'd like to discuss this further, please reach out to us directly at *********************************** so we can resolve any concerns you may have.Thank you, The Endurance Team
The salesperson mis***resented the extent of coverage under the contract. When a claim for a major ***air of a part that was covered under the contract was filed the claim was denied due to damage however the damage was not intentional or due to an accident. The sales people used that as an example of what would be considered uncovered damage. I tried appealing the decision and it was again denied. I then discovered that the contract I purchased had a clause limiting the coverage to the value of the car. The value was known ... read more
Business response:
Hi, *******. We're sorry to hear about your experience and the concerns you've raised regarding coverage explanations and claim decisions. We take feedback like this seriously and would like the opportunity to review the details of your contract, claim, and interactions to address your concerns appropriately. Please contact us at *********************************** so we can look into this further and assist you directly.Sincerely,The Endurance Team
*********** THIS COMPANY!!!!!!! ESPECIALLY IF YOU OWN A ******** ESCALADE LIKE MYSELF! I PURCHASED A CONTRACT WITH THIS COMPANY (EVPU87196592) The contract cost me around $2000 a year. I was driving last week. Realized my vehicle steering wheel was getting tight. I brought it to a certified mechanic. Was told my Power Steering needed to be replaced. Took a look at my contract. It stated i was covered for Power Steering. The mechanic called Endurance with the claim. It's was denied! Endurance said "yes you have Power Steering... read more
Business response:
Hi, ****.We're sorry to hear about your experience and the frustration you've described regarding your coverage. We recognize how upsetting it is to face unexpected repair costs and would like the opportunity to review your concerns and provide clarification around your contract. Please contact us at *********************************** so we can look into this further and assist you directly.Sincerely,The Endurance Team
Their commercials are not true. They do not fully cover the cost of your vehicle repair. And they do not give you back a full refund. The basically rob you of your money. I paid for warranty service for 10 months $190/monthly. When it came time to fix my transmission they wanted to pay half. When it came time to fix my r rack opinion they only wanted to pay half. Their commercials say money back guarantee. When I ask for my money back because they didn't really fix anything they refunded me $200. Does not add up at all. So t... read more
Business response:
Hi ******, we're sorry to hear about your experience and the challenges you faced with your repair. Coverage and payment amounts can vary depending on the specific terms and limits outlined in each contract, but we'd still like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look. Thank you, The Endurance Team
Absolutely horrible business, less than stellar customer **********************. Their people are deceptive, and dishonest.Their policies miraculously don't cover anything. I supposedely bought the "Best policy" they have per my initial request only to find its tier 2 of multiple tier policies and nowhere near the "Best policy" they offer per my initial request. Had they actually sold me the top tier warranty as requested i wouldnt of just had to fork out $2100 on repairs. Luckily calls are recorded so ill be getting the $74... read more
Business response:
Hi ****, we're sorry to hear about your experience and the concerns you've raised regarding your coverage and the cancellation process. We take feedback about sales clarity and customer interactions seriously. We'd like the opportunity to review your concerns and address them directly. Please contact us at *********************************** so we can look into this further and assist you.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 33,404 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.