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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have got a run around with them, i asked for a paper copy of the agreement. They said they only email copies, which i dont like. They sent me to company called Line 5, which my payments go to. Im not happy with them with either, very shady.
Business response:
Hi, *****. We apologize for any confusion. We can mail you a physical copy of your contract. just give us a call at ************** and our team will assist you. You can also view your coverage details through the Endurance Customer Portal or by downloading the ********************** Mobile app. If you have any questions about the finance portion of your contract, wed be glad to walk you through that as well. Thank you, The Endurance Team
I had an engine replacement done under my Endurance Extended Warranty for my 2014 Jeep Wrangler. While they reluctantly covered the repair, just 9 months and ***** miles later, the valve cover gasket started leaking. You would think this would be covered under the 12-month/12,000-mile warranty on the engine, but Endurance refused to help.Their excuse? "The gasket isn't covered." Whats worse, an adjuster refuses to call me or the dealership to even discuss the issue. Every time I call, I get the same lifeless, scripted respon... read more
Business response:
Hi, *****. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Sincerely, The Endurance Team
******. You must have printed maintenance records that are inline with the manufactures recommended schedule. I do my own maintenance on my own vehicle's, they will not accept that .30 years as an auto technician, I provided them my state and ASE Certifications with my receipts for filters and fluids with pictures of the odometer when the Maintenance was done. They will not accept written receipts either.
Business response:
Hi ****, thank you for your review. All feedback is important and were sorry to hear you had a negative experience. We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ************************************ Thank you, The Endurance Team
Buyer beware do not sign up to this service, they will take your money and never fix your vehicle.
Business response:
Darien, we're sorry to hear about your negative experience. Please get in touch with us at ************************************ and we will see what we can do to address your concerns. Thank you, The Endurance Team
This business has horrible customer **********************. I tried to cancel my contract and was treated disrespectfully on the phone. The person told me I was not intelligent for making such a request, no one would ever make a request to cancel, and he consistently repeated why I should not cancel my contract. I got frustrated and then he accused me of being rude and 'talking over' him after I repeatedly asked him if he was going to assist **** asked to speak to another 'specialist' numerous times and was not given that ch... read more
Business response:
Hi ******, we're sorry to hear that your experience with us didnt meet expectations. We want to ensure the cancellation process is as smooth as possible, and our team is here to help guide you through it. Please give us a call at ************** at your convenience so we can provide the necessary forms and next steps. We appreciate your feedback and the opportunity to improve. Sincerely, The Endurance Team
Already starting to see the pathway in which they start looking for every excuse not to payout for a claim..so far it's only because there wasn't a date on a maintenence receipt..from what I ready online next step is they deny the parts or say it's a preexisting condition..keep you updated
Business response:
Hi, ****. At Endurance, we aim to provide positive experiences at all times. Is there anything we can do to make your claims experience better? Your review seems incomplete and we'd like to help if we can. Please send us an email at ************************************ Thank you, The Endurance Team
This company is a rip-off. I have been with this company over 1 year. They charge high monthly rates and refuse to pay for claims service that is part of your contract. They decline the claim after your vehicle have sat in a repair shop for days. This is one of the WORST company l have ever dealt with. I highly RECOMMEND NOT TO USE THEIR SERVICE. They are not honest people.
Business response:
Hi, *******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Thank you, The Endurance Team
Hi my name ****** *****, I put my truck in the shop Dec 6, I was told a month later that my claim was denied because I had aftermarket rims. So they suggested me to rewrite the car policy including the rims. So I asked were they sure it would be anny discrepancy. Two different claims managers assured me I wouldnt have any problems getting my truck fixed after I did another 30 days and 1000 miles. I took my truck back to shop Feb again for them to deny me again. Now they are saying its a preexisting issue, which I asked both ... read more
Business response:
Hi, ******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Sincerely, The Endurance Team
I had 3 different issues while having Endurance Plus warranty. I was able to file 0 claims because there was more stuff is excluded than included. Total waste of money. I've paid over $2k in warranty fees but I've had to pay an additional almost 3k for repairs. Because I'm a veteran, they were "giving me a really good price deal'. Yeah right. I guess that's how they thank Veterans for their service. DO NOT RECOMMEND
Business response:
*********, thank you for your service. Were sorry to hear about your experience. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.