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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Harassing me into buying their warranty on my ************************************************************************ unable time like this when I have my father in the hospital and them wanting to sell me a $500 monthly warranty for an old car yes sure the car may have issues in the future but why harass me into getting this service I keep getting called broke by them RUDE STAFF
Business response:
****, we're sorry to hear about your experience. We can certainly add you to our do not call list. Please give us a call at ************** and we can assist you with this request. Thank you, The Endurance Team
Very Disappointed - Do Not Waste Your Money!Very Disappointed - Do Not Waste Your Money!I signed up for an extended car warranty with high hopes, thinking Id be covered in case of an issue. Unfortunately, my experience has been nothing but frustrating. After paying for months, when a major issue arose with my car, they did absolutely nothing to help. I followed all the steps, provided all the documentation they requested, and even paid the required deductible. Yet, they refused to cover the repair, leaving me to foot the ent... read more
Business response:
******, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at ************************************ and we'll assist you further. Thank you, The Endurance Team
I have an older car in excellent condition with low miles but I plan and need to keep it for a couple more years. The salesman spent an hour on the phone (54 minutes based on my phone's screen) with me giving me a hard sell. I did do research online while speaking with him. They seem like a good company and I'm not knocking them. Only the salesman. It seemed like a good deal so I gave him my credit card number. He reviewed everything with me and brought up '1000 miles'. When I asked about it he said that the waiting period f... read more
Business response:
Hi ****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ************************************ Thank you, The Endurance Team
This service is a total scam!! Before they approve a major claim such as engine or transmission, you must produce accurate and up-to-date service records and then commit to paying the service provider hundreds of dollars for the inspection and be prepared to pay that when the endurance claimed adjuster denies your claim. Thus, leaving you with no repairs and no car to drive and hundreds of dollars out of your pocket. Their service isn't worth the paper is written on!! It's it's no wonder that the better Business bureau does ... read more
Business response:
Hi, *******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Sincerely, The Endurance Team
Endurance has to be the worst warranty company I have ever done business with in my life. My car needed a new engine so my dealership filed a claim on my behalf. Endurance says Im no problem but we need to inspect the car. They inspect the car the first time and they can see that my claim is legitimate. Then they request all of my oil records to confirm that I never allowed the car to run hot. So I provided them and everything checks out. Well after they couldnt find a loop hole from there they stated they need to do another... read more
Business response:
Hi, ******. Were truly sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at *********************************** with your details, and well review your case and work to address your concerns. Thank you, The Endurance Team
Watch your money that you sent to this company and watch your bank account. They will take your money even after you state that you want to cancel the policy. Make sure you have everything in writing when you cancel. Or they will continue to take money from you and then keep it and state that you owed it based off of your mileage and the year of your vehicle. Extremely Crooked!
Business response:
We're sorry to hear that you've decided to cancel your coverage, *******. Your satisfaction and peace of mind are our top priorities, and we're sad to learn that we weren't able to meet your expectations. Please contact our customer support team at ************** for assistance with your cancellation. Thank you, The Endurance Team
Complete bait and switch! Agreed to one set amount for 24 months and the representative agreed to waive the down payment and I would only be charged the first installment and once everything was set and done I received an email where they were charging me for 29 months. They transferred me to customer ********************** to cancel everything who then sent me to account specialist who did try his best but in the end they were able to knock off $6 But the initial installment was the actual down payment and I still owed 24 m... read more
Business response:
Hi ******, we're sorry to hear about your experience, but this doesn't align with our company's practices. We take all issues seriously and strive to provide transparent and efficient service. Please reach out to us directly at *********************************** so we can address your concerns and work towards a resolution. Thank you, Endurance
They had the dealership break my car down to see if what caused engine to malfunction was covered it was. *************** rings then he told the dealership to break it down further they charged 1500 to see what caused them to break down then adjuster **** told the car dealer that he believed it probably mind you probably was *********** so its not covered now my car in the shop I need 1500 to pay for the break down n 6200 for a motor they was wrong
Business response:
Hi, ********. Were sorry to hear your claim didnt go as expected. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at *********************************** so we can help answer any questions about your coverage. Thank you, The Endurance Team
What is going on is this good or not I signed up for this and pay my first bill, but have heard anything from this company. I hope I did the right thing now I am worried
Business response:
Hi, *******. At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at ************************************ Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.