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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the worst company that I have ever dealt with. Unreliable make excuses to not pay you I have spent money sending and resending and time calling recalling to get nothing but lies and excuses about my contract and service. I have tried since March of 2024 to get reimbursed for oil changes received the reimbursement for marches in October 24th also filed one in August of 24 repeat sending it when I repeat it sending the March invoice for reimbursement. Send a warranty in for a December 16th oil change on January 16th it... read more
Business response:
Hi, *******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. - The Endurance Team
Buyer BEWARE Hi there! Are you looking for Peace of Mind with Endurance Protection? Pull out your Wallet. My experience with Endurance cost me $10K. Here is what you will experience:When you purchase a used vehicle, it is wise to get an extended warrant in place. We went with Endurance, which was recommended by the seller. First is the soft sell. This process is simple enough. HOWEVER. If your car has high mileage, they will call you and tell you that your vehicle is not eligible for the plan you just bought. So they upgrade... read more
Business response:
Hello *** were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
This company doesnt follow through on what they say they will take care of. The representatives are not trained properly. They just say one thing then another one says another, and then another one says something else; this company cannot be trusted.
Business response:
Hi *******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ************************************ Thank you, The Endurance Team
I have a great experience with signing up with Endurance. After the initial down payment I was unable to make the payments on the scheduled due date. I needed the due date to be later in the month. I reached out to Line 5 (who Endurance contract through for payments) through email and explained my situation. I received the following reply Good afternoon. Thank you for contacting Line 5. Your payment has been extended to 1/30/2025. After your payment has been processed, your account will be updated, and your due date will be ... read more
Business response:
*******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Very disappointed with this company I purchase the warranty, thinking my main components would be covered not the case, if only I new I would have went somewhere else
Business response:
Hi, ******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. - The Endurance Team
We purchased our policy on 4/22 we only have three months left to and get 2 more years of coverage. Well we had a claim put in for Hubs on a pickup truck took it to a dealer to get it diagnose as per Endurance and the claim was denied wasnt covered. Cost us ****** for the diagnosis. Now we have a broken water pump had it towed to repair shop. The repair shop called them yesterday and the claim was once again denied . I called Endurance to find out why it was denied since it is in the contract as being covered I was told beca... read more
Business response:
Were sorry to hear your claim didnt go as expected, *****. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at *********************************** so we can help answer any questions about your coverage. - The Endurance Team
I purchased an extended warranty from endurance that had lots of additional benefits and good consumer ratings - my only issue was that I was pressured to purchase the extended warranty plan without a chance to shop other vendors. I was told that the plan and pricing I was offered was only good during our sales phone call. I decided to purchase a $6000+ plan for 5 years / 100k miles (with 30 day cancellation offered). After this I compared the plan I had purchased to a Carshield plan that was half the overall price, but with... read more
Extended Warranty with Endurance Warranty. Talking with Endurance, I was assured several times in detail, what would be covered and what auto shops I could go to in case of repairs. I explained to them that I have been going to an auto mechanic for 10 years, he has his own business, he knows me and my truck personally, and is very reasonable with his rates. On January 20, 2025, I got in my truck and a notice popped up on my screen that said, 'NO OIL PRESSURE, DO NOT DRIVE. I checked the oil pressure which was '0' OIL PRESSUR... read more
Business response:
Hi ****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ************************************ Thank you, The Endurance Team
This company has the worst customer ********************** on the planet. I have call for days that led into weeks. Put on hold. Hung up on. Left messages. No response at all.
Business response:
Hi ******, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contract information, and we will be in touch. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,914 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.