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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Not a trustworthy company I had extended warranty with company and was paying them through the dodge credit card and I called to check how long I had left on my warranty. The representative with endurance informed me my warranty was canceled for nonpayment but my credit card statement reflects different information showing payment was made in 10/23, which would add up to the $3000 warranty. In addition the company never sent a contract to me and my statement will show all payments were made and the do credit card is doing an... read more
Business response:
******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative will contact you soon. Thank you, The Endurance Team
Too expensive! Not easy to cancel because of having to get a notary to cancel.
Business response:
****, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're sorry to learn that we weren't able to meet your expectations. We appreciate your feedback and hope that you'll consider Endurance again in the future. Thank you, The Endurance Team
I very rarely take the time to write negative reviews. That being said, I find warning people about this business is a necessary thing to do. My Mother took out a claim on her vehicle with this company, used the vehicle well over the 30 days and 1k mileage stated in her contract when the transmission decided to malfunction. We filed a claim and it was of course denied because they deemed it a "pre-existing" condition. The vehicle is a ****** and I am in fact a **************** Master Technician. I can tell you that in this c... read more
Business response:
*****, we apologize for your frustration. Our claims department is best equipped to review the contract and reason for denial. For further assistance, please call ************** and ask for the existing claims department. Thank you, The Endurance Team
They don't live up to the commercials. My truck has been in the shoo for almost two months while the adjuster is trying everything he can to find a reason to deny the claim. I even had to agree to let the shop perform a nine hundred dollar procedure that I would have to pay for if he decides to deny the claim even though he wouldn't know what he was looking at with the motor broken down anyway. They won't even cover car rental until the claim is approved. It's been two months. Does that sound right?
Business response:
****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
No cancelation policy is a lie. Once they have your credit card #, immediately assessed unauthorized charges. Refused to cancel policy, xfering you to various people who are trained to continually ask why cancel? Flat out told me- "I heard you say you want to cancel but you haven't convinced me that you know what you're talking about" I had to call the bank & shut down all cards, & begin a fraud claim. Fraud **** highly recommended this stating that they've had reports of this company with other clients advising policy is ca... read more
This has to he the worst company I ever dealt with I paid ******* for warranty that they denied every claim I turn in. The motor blew up in my truck . Had it towed to a shop the shop contacted agent. Endurance sent a *** out they wouldn't honor warranty saying because I had a flatbed on it. Told them dealership put it on where I bought the truck. Then they tried to say because I had a slip tank only 40 gallon. They finally had be show last three oil changes. Then they wanted motor torn down. Found a hole in the piston. They ... read more
What they told me to get me to buy this was not at all what they said I'll never refer anyone to this place
I was told I would be getting a hard copy of the contract. You sent me the contract of ********************** to use my printer and my ink to print it. Thats not going to happen. The gentleman said I would have a hardcopy in the mail within 10 days along with my Endurance ID card.
Im a disabled Marine Veteran who exlerenced the Bigest rip off ever with them. I been with them 4 months always made payments. First time I put in a claim I went to one of there companies on their websight in my area to try and make the transition easy. Their were several things that came up pre-existing condition. Oil leak from valve cover gasket, cracked valve cover, drive shaft hanger barring missing, right rear calaber leaking brake fluid rear sway bar end leaks need to be replaced, Once drive shaft was removed transfer ... read more
Business response:
*****, thank you for your service. Were sorry to hear about your experience with your claim. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,920 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.