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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased this Warranty a year ago. I just had an issue with my fuel pump and was told they only cover a mechanical fuel pump which haven't been installed in vehicles for 50 years. So I had to pay out of pocket. I feel that they were misleading and untrustworthy.
Business response:
Were sorry to hear about your recent claims experience, *****. We truly value your business and want to help or provide additional support. Please email us at *********************************** with your name and coverage plan number, and we will be in touch soon. - The Endurance Team
Recent terrible claims experience. Difficult claims process. Two whole weeks. No urgency to get my claim processed. Vehicle being held at repair shop until claim is paid by the *********** for Endurance. I am very disappointed. No follow up when I called or emailed them. They claimed they are short staffed and have lots of claims. They should hire more staff as well. ********
Business response:
Were sorry to hear your claim didnt go as expected, ********. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at *********************************** so we can help answer any questions about your coverage. Thanks, The Endurance Team
I am writing to formally express my dissatisfaction regarding the handling of my claim and the subsequent denial of coverage under my policy purchased on July 10, 2024.On October 17, 2024, I submitted a claim for repairs covered under my warranty. To my dismay, the claim was denied, citing a service conducted on October 8, 2023, as the reason. This denial is deeply troubling as it appears to be based on a past service date that predates the inception of my warranty coverage. I believe this decision is unjustified for the fol... read more
Business response:
Hi, ********. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Thank you, The Endurance Team
Endurance is now denying existing customers with pickup trucks in states that require commercial plates WITHOUT commercial use. I have had a policy for over 7 years and had previous claims paid as recently as April 2024. My truck registration in *** based on unladen weight has always had commercial plates. A recent claim under the existing contract has been denied - per the account manager, " laws have changed requiring a commercial surcharge to be applied". My claims are denied. I would be forced to purchase a new contract ... read more
I purchased a $3900.00 plan, full coverage and I was told I could cancel at any time AND if I hadnt filed a claim I would get a FULL REFUND! I filed a claim for my 2020 Expedition transmission. I had a tune up, a vehicle inspection and a leak on my AC one year prior. These jerks came back and said they needed the original invoices. I submitted the paid invoices copies and waited two freaking weeks for them to come back saying the documents I submitted were not valid. I told them it didnt have a frigging thing to do with the ... read more
Business response:
*****, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
What wasn't covered wasn't fully explained to me upon signing up for this policy. I wouldn't have known that seals and gaskets weren't covered until I received the policy after I applied. I took my truck in for repairs that were dangerously needing to be done and they denied all of them because they all had seals and gaskets. So I've wasted my money and my time and now I have no car to drive for a couple of weeks. They offer rental but because the dealership charged them rental fees for the loaner so I can't get a rental car... read more
Business response:
Hi ****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ************************************ Sincerely, The Endurance Team
ok I asked for a price and then asked for a time to think about it the *** said if i waited I would get charged more money then the price on my quote said $169 for the down payment but I got charged $198 down its not right so I like the warranty and the guarantee from a big company but the practice of push a sale on me so i wouldnt lose the better price is messed up.......I still bought the service its just messed up
Business response:
*****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience. Please email *********************************** with these details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
I purchased this auto warranty for my 2018 ram 3500. It had ****** miles when I purchased it. At about ****** I purchased the warranty. Approximately 1500 miles and 40 days later my transmission went out. The dealership said wear over the years caused it to fail. Upon inspection by Endurance they said they will not cover it. Because the wear was not after I purchased the warranty. Now I'm three months into paying for a warranty for a used vehicle that doesn't really cover used vehicles. I feel like Endurance is a big scam.
Business response:
Hello, *******. Were sorry to hear about your recent claims experience. We truly value your business and want to help or provide additional support. Please email us at *********************************** with your name and coverage plan number, and we will be in touch soon. - The Endurance Team
Communication is not very good. I keep getting disconnected with no answers.
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,920 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.