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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am getting harassed by them not stop by phone calls, emails, and letters after I cancelled my policy with them. They need not honor their extended warranty when I needed my vehicle repaired. It took them over a week of my vehicle being in the shop and having to pay for a rental car for them to deny coverage that should have been covered. Not only did I have to call almost everyday but the repair shop had to call to get any update. After canceling I am getting harassed by them saying my policy has lapsed but I sent them a n... read more
Business response:
Hi, ******. We're sorry to hear you canceled your coverage with us and apologize that you didn't have a great experience. Please give us a call at ************** and an Endurance customer ********************** representative will be happy to assist you with checking on your request. Thank you. - Endurance
It took too long to take care of my problem. I spoke with 4 different people and over 1hr & 30 mins either on hold or with different staff. Not happy!
Business response:
Hi, ******. We're sorry to hear about your hold time and overall negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right. Thank you, The Endurance Team
I was horribly mislead on what would be covered under my warranty plan. The salesperson I spoke with made it sound like a vast list of items would be covered, and she quoted a decent price (not great). I gave it a shot. Had the policy for 7-8 months, then needed to have my AC addressed as it quit working. The compressor failed and they refused to cover it because they said it was a seal problem and they don't cover seals. A whole long list of other items were found at the delaer I went to. Endurance covered NOTHING! I called... read more
Business response:
Hi ********, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Sincerely, The Endurance Team
100% a waste of money. Do not trust this company or its employees. When I called about the warranty, ******** assured me it was bumper-to-bumper coverage after a 30-day, 1,000-mile waiting period. I asked about specific scenarios, and he repeatedly said, Youll be covered. Fast forward 2.5 years, and my first repair claim was completely denied. The **** Service Advocate said the warrantys wording and exclusions made it worthless.When I called Endurance, I was given the runaround by *****, who claimed to be the highest-ranking... read more
Business response:
Hi ******, thank you for your review. All feedback is important and were sorry to hear you had a negative experience. We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ************************************ Thank you, The Endurance Team
I have had my policy with Endurance since 2022, never missed a payment and never had to use them until now. I was not and am not pleased with the service I have received. On 11/25 (a monday) I called to add my daughter to my policy. I was told by the 1st to email her a letter with my request. I specifically asked how long it will take to have her added and she told me it would be automatic once the letter is received. I asked her to reply to my email once it was received and she said she would. After about an hour I did not ... read more
Business response:
Hi *********, [Reviewer first name], were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
We received a letter from Endurance, making it sound like our existing warranty insurance was going up in price. We were very upset. Fortunately, we called our dealer before we called Endurance, and were assured this company is not our provider. Apparently, we are not the only ones confused by this letter, as the receptionist even knew about the scam.Shame on you, Endurance! Since I can't rate zero stars one will have to do.
Business response:
Hi, ***** and *****. Were sorry to hear about your frustration. Please call us at ************** and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you. - Endurance
I wanted to purchase an extended warranty because my car other warranty was expiring. Well to my surprise endurance sent me a letter .. I brought the $140 supreme package oct 19 , unfortunately my air starting to run hot November 26. I drop my car off and to my surprise they told my dealership they was not covering it because of pre existing issues . I called them and the representative told me the dealership told them my ac went out from wear and tear and it had signs of going out. I called the dealership back to question t... read more
Business response:
*******, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. - The Endurance Team
Endurance is a scam. They said they cover my truck and when I took to the dealership to get fixed. The dealership said I need a new motor now endurance is claiming my tires are to big. And wont pay for it. I have been scammed by them and it isnt ok. Now Im looking at ***** dollars to get my truck motor installed.
Business response:
******, were sorry to hear about your experience with your claim. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
A few months ago I purchased an extended warranty from a different company. Today I received a letter from Endurance informing me that there's a price increase to my coverage, a new monthly amount. I called, and they would not confirm they even knew how many miles my car had or what the make was. The guy worked from a script and never wavered in trying to get me to reveal the car info. I informed him that I never bought their product so I knew it was a scam. He continued on his script about needing make/model/year of my car.... read more
Business response:
*******, were sorry to hear about your frustration. Please call us at ************** and an Endurance customer ********************** representative will be happy to assist you with removing you from our mailing list. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,920 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.