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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Did not back up the 30 days to cancel and said that they do not offer checks for my refund. Only by using my debit card at the bank. I explained to them the card is no longer active and need a check mailed to me. What kind of reliable company don't write checks? Now it looks like I am out of my money.
Business response:
********, we're sorry to hear about your frustration. To receive an update on your refund, please call our customer ********************** team at **************. Thank you, Endurance
Endurance warranty Horrible customer ********************** , un professional , any claim filed was denied for random excuses with no basis , refused to assist with information on a specific car which is the main vehicle posted on the website and claimed to be known for the issues my vehicle has ! Claimed my vehicle had replacement parts and bad business for shops that have to over explain just to be denied and hung up on ! Alll the money I paid in after 4 months have only been approved for 2 tows!
Business response:
Hi, Arie. We would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
Talk to *** accountant manager. He very nice. His people is not. All they want to do is sell the warranty. They gonna give u wrong information to get u buy their service.
Business response:
Hello, *****. Thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you. - Endurance
This company is a big scam. They reel you in with get a warranty to help with vehicle break downs. Don't pay out of pocket we got your back. Yeah right. I bought an truck not knowing the history they say of it so I decided to get a warranty cause I might need it. I drive for a couple of months then it showed some problems forming. I take it to the shop to get a diagnostic of the problems. They say I need a new catalytic converter and tranmission. Endurance say well you need to get the catalytic converter done,once that's don... read more
Business response:
Hi ***, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further. Sincerely, The Endurance Team
HORRIBLE INSPECTORS WITH VERY BAD ATTITUDES & HORRIBLE CUSTOMER **********************. THEY JUST DO NOT HAVE ANY CARE OR CONCERN FOR THEIR CUSTOMERS.
Business response:
**, we're sorry to hear about your negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right. Thank you, The Endurance Team
11/21/24- I have had a car warranty with Endurance since 5/24 a supreme package . I just recently moved from ** to IN and my car had been using more oil than usual. Took my car to **** **** Jeep in Indpls, (11/18/24) to have diagnostic services, and (11/19/24) after I had spoken with the claims department (********) regarding my issue with my car. This gentleman in the claims department did not state that I needed to have a prior authorization before the work was done. I thought that since I was on the phone he was doing jus... read more
Business response:
*******, were sorry to hear about your experience with your claim. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. - The Endurance Team
This people are scammer stealing money not fixing anything. Don't buy their policy they are crooks
Business response:
We appreciate your feedback. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, The Endurance Team
Would give a zero if possible. First thing to know is that if you purchase this warranty if and when you choose to cancel you will need to get the cancellation form notarized and returned before they actually cancel the plan. This is misleading since "the cancel at any time" is not as simple as you would assume. Also, if you have after market wheels you will need to pay the additional rider since they will not cover anything if you do not. This is something else they do not mention when you are inquiring about the plan. The ... read more
Business response:
Hi ******, we're sorry to hear we did not meet your expectations. We strive to provide reliable service and understand your frustration. Please feel free to contact us at *********************************** so we can address your concerns and work toward a resolution. Thank you, The Endurance Team
The sales people were plenty nice, but getting all the information would have been nice. Leaving out pertinent details is what unsavory used car dealers do, not national warranty companies do. Unfortunately I had to make a claim last week because my starter went out. Unfortunately the claim was denied. I had met my 30 day waiting period, but not the mileage minimum. When I bought the policy, I told the guy I worked from home and didnt drive much. He never mentioned that there was a 1000 mile minimum that had to be met too. H... read more
Business response:
***** we understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any other questions or concerns you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,920 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.