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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Great service" Pros: Very user friendly and speeds up the service at the counter Cons: Nothing not to like, once you understand to work in layers when working in the back office it is plain sailing Overall: the service received has been excellent, all queries and questions answered very quickly
Business response:
Dear Diane, Thank you for sharing your positive experience with Epos Now! We're delighted to hear that you find our system user-friendly and that it has enhanced the efficiency of your counter service. It's great to know our support team has been able to address your queries quickly. We also appreciate your comparison to your previous systems, and we’re glad to have met your expectations with a smoother, more accessible solution. Thanks again for your kind words and for choosing Epos Now! Epos Now
"Easy to use EPOS system " Pros: Easy system to set up and easy to use by the staff Cons: ive not found any real cons on this system Overall: Easy straightforward system with great customer support if you need it
Business response:
Dear Jeff, Thank you for your kind words! We're glad to hear that you find the Epos Now system easy to set up and use, and that our customer support has been there when needed. Your positive experience motivates us to continue delivering reliable and straightforward solutions. If you have any questions in the future, don’t hesitate to reach out. Thanks again, Epos Now
" Customer feedback is essential as it helps employers improve their services and better meet the needs of their customers." Pros: Excellent customer service and highly helpful support Cons: Up until now, I haven't encountered any experiences that I truly dislike. Overall: So far, my experience has been very good.
Business response:
Dear Khadija, Thank you for sharing your positive feedback! We’re thrilled to hear that you’ve had a great experience with our customer service and support team. Your satisfaction is important to us, and we appreciate your trust in Epos Now. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
"Good customer service " Pros: Quick support over the chat and agents are available any time you need help. Cons: Not enough access for agents specially with Held payments. There are some agents which affects the customer experience but overall good. Overall: I have had a good business run with epos now and hopefully it remains same with good customer service which is very important for me.
Business response:
Dear Abdul, Thank you for sharing your feedback! We’re happy to hear that you’ve had a good experience with our support team and that our customer service is meeting your expectations. We appreciate your insights about access to agents and the customer experience, and we’re always working to improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
"Product and customer service good! " Pros: The till is easy to use and we were guided through the initial set up by a patient and helpful person. Any minor issues have been dealt with via a phone call. We have had this payment system in now for 18 months and our sales have increased. Cons: The fact you don’t have a choice on supplying a receipt from the card machine. With our last card machine we had a receipt printed then gave the customer the option of having a receipt or not. Would save a large amount of paper. Overall: ... read more
Business response:
Dear Stephen, Thank you for your detailed feedback! We’re delighted to hear that you’ve found our till system easy to use and that your sales have increased over the past 18 months. It’s wonderful to know our setup guidance and ongoing support have been helpful to your business. We appreciate your comments about the receipt options. Your suggestion about saving paper by giving customers a choice is valuable, and we’ll pass it along to the relevant team for consideration. If there’s anything more we can assist you with, pleas... read more
"Great service" Pros: Great service and easy to use would always recommend Cons: Not being able to take phone payments easy to rectify Overall: Very good and easy following would spread the word
Business response:
Dear Dennis, Thank you for your fantastic review! We’re so happy to hear that you’ve had a great experience with our service and found the system easy to use. We also appreciate your feedback on phone payments – it’s always helpful to know where we can improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
"Happy Epos" Pros: Easy to use. Till software and card machine in one. Cons: Sometimes updates create problems and i have to reset the machines which takes time. Overall: All been good so far, a few issues through out the years, but the ticket system works really well.
Business response:
Dear Neil, Thank you for your positive feedback! We’re so glad to hear that you find our system easy to use and appreciate the all-in-one solution. We also understand that occasional updates can cause some inconvenience, but we’re happy to know the ticket system has been effective for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
"Recommended Product" Pros: Highly recommended service which perfectly captures all of your requirements. Cons: I have been satisfied with this thus far and have not faced any negative aspects. Overall: Had a very positive experience with superior customer service provided by [sensitive content hidden].
Business response:
Dear Anita, Thank you for your glowing recommendation! We're delighted to hear that Epos Now has met all your requirements and that you've had a positive experience with our service. Your satisfaction means a lot to us, and we’re thrilled to know our team has provided superior support. If you ever need further assistance, we’re here to help. Thanks again, Epos Now
"Good system" Pros: It’s like a full account package very efficient Cons: Nothing at all everything is there for you Overall: Great service customer service very helpfull
Business response:
Dear Annette, Thank you for your positive feedback! We're so glad to hear that our system is efficient and that our customer service has been helpful. We appreciate you choosing Epos Now and are happy to know that the transition has been a smooth one for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,341 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.