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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Thank you. " Pros: They customer service is excellent. The tills work really well. Cons: The fact we can no longer cancel a transaction without it becoming a void. Overall: Very good so far. Every time I have called I have been well looked after.
Business response:
Dear Kenny, Thank you for your feedback! We're delighted to hear that you’ve had a great experience with our customer service and that your tills are working well. Providing excellent support is our priority, and we’re glad we’ve been able to assist you whenever needed. We appreciate your thoughts on transaction cancellations, and we’ll be sure to pass your feedback along to our team. If there's anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now
"shop owner" Pros: Customer service, always attentive to first call resolution. Cons: Nothing much, so far everything seems okay , Epos seems to resolved every issues. Overall: Very satisfied so far, 365days we open shop and mostly no problems, just a few but they can resolved it for me.
Business response:
Dear Ma Reza, Thank you for your thoughtful review! We're delighted to hear that you're satisfied with our customer service and that we've been able to resolve any issues efficiently. Supporting your business 365 days a year is what we strive for, and it's great to know that we've met your expectations. Thanks again for your share, Epos Now.
"Thanks for you help" Pros: [sensitive content hidden] was amazing. Very helpful and clear with what she was doing Cons: Nothing
Business response:
Dear Joe, Thank you for your feedback! We’re so glad to hear that you had a great experience and found our support helpful and clear. If there’s anything else we can assist you with, please feel free to reach out. Thanks again for your share, Epos Now.
"Excellent Epos Now Products and even better Operational support" Pros: Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low. Cons: No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our busines... read more
Business response:
Dear Martin, Thank you so much for your thoughtful review! We're delighted to hear that both the setup and use of Epos Now have been smooth, and that our support team has been able to assist you efficiently. It's wonderful that our product has made such a positive impact on your business effectiveness. Thanks again for your share, Epos Now
"New epos pro plus " Pros: Easy touch screen with menu display, and simple check out Cons: Setting up and knowing how the system works Overall: It's been a great experience. The teams are always on hands to share their expertise and give their best.
Business response:
Dear Angele, Thank you for your kind words and for sharing your experience with the Epos Pro Plus system! We’re delighted to hear that the easy touchscreen and menu display have made the checkout process simple and convenient for you. We understand that setting up and getting familiar with a new system can be a learning curve, but it’s great to know that our team was there to provide their expertise and support whenever needed. We’re also glad that our team could offer helpful suggestions and that Epos Now stood out among al... read more
"With till settings and menu" Pros: Assistance is so kind and supportive team .superb team Cons: Quick response and good service fast services Overall: Superb customer service and very supportive
Business response:
Dear Shilpa, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our team and that our service has been supportive and efficient. We're glad Epos Now is making things easier and more convenient for you. Thanks again for your share, Epos Now
"Pleased with EPOS Now" Pros: We like the reporting function within Back Office. Having ready access to sales information is great. Also having next day settlement is helpful. Cons: The time to set up the system was the biggest bugbear but this was to be expected when details of circa 1,500 items had to be uploaded. Overall: We were concerned about introducing an EPOS system as we thought it would be daunting for a number of our older volunteers. However, it has been pretty straightforward and all our volunteers are competen... read more
Business response:
Dear Kevin, Thank you for taking the time to leave such a detailed review! We're delighted to hear that you’re pleased with the reporting function in Back Office and that features like next-day settlement are proving helpful. It’s great to know that the system has been straightforward for your volunteers, even for those initially hesitant—this is exactly the kind of feedback that inspires us. We appreciate your patience with the setup process, especially given the volume of items uploaded. Your understanding means a lot, and... read more
"Amazing service" Pros: So happy to help and will take it slow to explain everything to you and just go out there way to help. Cons: Delivery can be a bit slow. Apart from that nothing. Overall: Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.
Business response:
Dear Natalie, Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in. We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp. If there’s anything else we can assist y... read more
"EPOS now reccomended. " Pros: We love the connection between shops and our head office function. Cons: More charitable features for our Charity Shop. Overall: Excellent service always provided with EPOS now.
Business response:
Dear Jamie, Thank you for your kind words and for recommending Epos Now! We’re delighted to hear you value the connection between your shops and head office, as well as the service we provide. We appreciate your suggestion for more charitable features tailored to charity shops. It’s feedback like yours that drives us to evolve and meet the diverse needs of our customers. We’re always here to assist and support your efforts. Thanks again for your share, Epos Now
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,341 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.