Epos Now - USA

Karen I. 

on Capterra

9 years ago

"Excellent troubleshooting" Pros: I had a web ticket and received a call from David and he was able to fix the issue we were having with out tax as well as fix our cash drawer issue. Cons: Really just getting setup with everything and haven't run into that many problems yet, but everything does seem good 

jonathan S. 

on Capterra

9 years ago

"Still working the kinks out but is a good system for the money." Pros: Good customer service A lot of training material like videos Easy to access anywhere Cons: Not as easy to setup as was made to believe Not as versatile as was made to believe 

Jessica F. 

on Capterra

9 years ago

"Brushcreek Falls RV Resort" Pros: The customer support has been very very helpful with setting up our new pos. He has made the process very easy for us. 

Melissa J. 

on Capterra

9 years ago

"BAMDesserts" Pros: My support agent Jess was very patient and helpful with getting our system setup. EPOS support cares about their customers. Cons: The update for the latest version of their till app took about twenty minutes to get completely installed. 

Christy B. 

on Capterra

9 years ago

"Thiago was great in helping us set up …" Pros: Customer support representative was great in helping us set up our new EPOS Now system. He was extremely helpful in answering all of our questions and getting us started on the right track. We look forward to talking to him in the future if we have any other questions. 

Fran W. 

on Capterra

9 years ago

"Good system, but the true shining star is one of their employees." Pros: We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major pr... read more

Jay A. 

on Capterra

9 years ago

"Excellent support!!" Pros: My implementation manager was very helpful in explaining how the Loyalty program works within EPOSNow. Our issue was resolved quickly and she took the time to show us how to utilize Promotions for the Loyalty customers. Cons: There was an issue with finding where the award points were displayed at on the till side and with how much award was being awarded. Overall: Customer since October 2016 

Deanna J. 

on Capterra

9 years ago

"Very Helpful" Pros: Agents are very friendly and helpful, I was able to call in and have a agent remote in and fix my card machine. Cons: We've had a few issue with the card, and employee swipe cards, but those issue were able to be resolved. 

Miranda R. 

on Capterra

9 years ago

"Elk Harbor" Pros: Our implementation manager jessica was very helpful and understanding with us she was able to answer all of the questions we ask her she walked us through all of our back office and showed us how everything worked then she walked us through our pos side also Cons: Waiting for the newly added integrated app Appointedd to be available for use with booking our customers Overall: was very nice and i cant thank her enough for getting our inventory in as fast as we have been sending it she was awesome thank you