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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Worst Experience with Cancellation" Pros: I don't see any pros for this company to mention. Cons: They kept on charging my card for about 8 months after cancellation.
"Brutal POS" Pros: Absolutely nothing can be said about this software or its "apps", the back office and terminal GUI are brutal to look at and not very user friendly Cons: When inquiring about the product we asked if the system could produce a receipt showing liters/gallons in conjunction with setting new prices per liter/gallon... we were told YES.. this was NOT the case, when we asked for a solution we were told that the salesperson DID NOT say it could do the things we asked via THEIR recorded phone records! so now we ar... read more
"Total Lack of Support" Pros: Not much, software support is non existent. Cons: Crashes, locks up terminal, missing functions. Overall: We have had a case (#01116095) open since 1 Jul/22. I have made numerous follow up call and have been promised countless return calls. In over 2 months I have yet to receive a single call or given feedback or a status report on our problem. I have been told my issue has been forwarded up the Management chain and I have filled a formal complaint but again no action. They won’t give you the co... read more
"Horrible experience " Pros: The company will sign you up and just forget about you Cons: They are a bunch of liers and Don't give a damn! Overall: They don't seem to give a damn! They have been charging us for a long 8 months even though it wasn't even implemented. We asked for it be reversed and spoke with a rather rude [SENSITIVE CONTENT], who didn't offer any help or solution.
"DO NOT USE EPOS NOW. You will instantly regret it" Pros: Nothing is good about this product. It doesn’t do anything that I need it to do Overall: DO NOT use this company! They will lie to you and give you false advertisement to get you to sign on. Then once you realize that it DOES NOT do all the things they said it will do. They will NOT let you return the equipment and try to make you pay for the entire contract agreement. [SENSITIVE CONTENT] was my sales rep and I was lied to. I’ve had to get about 5 cases opened because... read more
"" Pros: Bad customer service Very bad delivery time Overall: Very bad customer service
"Software update broke my til" Pros: Not much except their price but i guess i got what u paid for. Cons: After 2 years my pos til got an update and stopped working. It's been 7 weeks now and ive called 14 times. 8 times they tried to remotely fix it then never call me back. Overall: Horrible, especially their customer service when trying to get any help or a call back. Right now they wont even let me speak with the cancellation department or a supervisor. I literally have to go to my bank to do a stop payment.
"Bad support " Pros: Nothing. Bad support. Back office little good Cons: Nothing good. Bad support. Very slow software. For simple issues tried to get support but no help. Overall: Bad very bad trust me..
"don't buy their hardware" Pros: I like the clock in/out features for payroll. and the style of the til is easy to use. Cons: I like the software, if only the company could provide reliable hardware for it to run on... two faulty touchscreens in 2 months..hours on hold... waiting weeks for replacements... Overall: I've only had bad experience so far...hours on hold. poor quality hardware...I hope it improves
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.