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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Bad bad bad AVOID" Pros: Nothing, staff is not reliable and they lie Cons: I tried it twice, but I don’t like it. I just don’t like it. I had been trying to cancel the contract with them within 2 weeks of the purchase and I am being told that I cannot do that. I want to return the equipment and get a refund and that they don’t accept that Overall: Bad!! As soon as you are not happy with their services they tie you up to the contract and refuse to get the equipment back and refund you. I don’t find them reliable, they take a... read more
"Not meant for middle to large businesses" Pros: Easy to navigate menu. Seems pretty straight forward. Cons: The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection. Overall: I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this E... read more
"Customer Feedback completely ignored" Pros: We purchased this software for better inventory control and its MYOB integration function. Cons: They have been unable to deliver with their functions relating to MYOB integration. I have raised many tickets outlining the issues. Some are outstanding since Dec 2020, another 10 months old and still unresolved, then 3 months old, again still unresolved. Spoken to numerous people about the issues. 2 of these issues are standard functions as outlined in the list of features. Overall: ... read more
"Care plan con " Pros: Overall easy to use and works for us and the reviews overall we’re positive Cons: The customer support is terrible they have no clue how the system works. Have rang 10 time sift the same issue and they have no clue how to rectify the issue so gave up. Overall: Ok. They sold us the caer plan and said you can cancel after 12 months which we have in writing and now they are saying we are not able to cancel so a bit of a con.
"Not user friendly" Pros: I liked nothing about this software. The integrated CC was the only part of this that went smoothly Cons: No multiple product editing, any editing is very time consuming and cumbersome Overall: Our inventory was not uploaded correctly by Epos representatives and the editing was going to literally be one product at a time. When they forget to add taxes to your cigarettes and you have to go through EVERY SINGLE ITEM one at a time to add a tax rate, it is ridiculous. We were supposed to be able to edit... read more
"The most horrible customer service I had experience" Pros: Nothing. It's hard to like the product when the staff of the support team doesn't know what they are doing. Cons: Customer Support is horrible! I think the word horrible is under statement. It's beyond horrible. It's so hard to get them, they never call back when they said they would. Overall: The experience is bad bad. We paid system to help and to make our live easier but in this case is not, we are losing money too. Take so much longer to get things fix within ep... read more
"EposNow wont stop charging me after I canceled my Subscription" Pros: Price was reasonable & it looked like the system was what we were looking for. Cons: Never got that far to have an opinion on this Overall: We purchased this system over a year ago as we were looking to open a physical location separate from our online business. Because of the pandemic our plans had to change, & we never opened. We did not even get the system functional...only put in our company information....no inventory. I have spent over 3 months tryi... read more
"Absolute disaster" Pros: the only thing I liked about them is how easily their sales team make false promises and steal your money. Very capable Cons: I bought their services 3 months ago on a promise that they will help us implement this software in max 2 weeks time. 3 months down the lane they even failed to assign us an implementation manager but never failed to charge us for the subscriptions. their support team takes hours to respond to your calls and fails to address in the right direction. I generally don't write neg... read more
"POS system suitable for small retail outlets only" Pros: POSTouch screen , POS customer display. If it had of worked the intergrated eftpos Cons: Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system t... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.