Epos Now - USA

Gary D. 

on Capterra

3 years ago

"You will have to pay a premium price for access their customer service" Pros: easy to add products and keep track of sales Cons: Just added a new computer to my pos system. But I need to have the drivers for the epos printer I purchased. Owned this system for 3 years and they will not help you in a pinch unless you pay $69 per month for their customer service. Be aware this system will not be their advertised $39 per month. More like $118 per month Overall: Last customer service agent I called kept trying to get me to pay $... read more

Binod B. 

on Capterra

3 years ago

"Worse POS system i have ever used and also i did a complain but no response." Pros: I didn't like at all, so hard to use and also customer service is very bad. Cons: I didn't like any thing in this pos system Overall: One of worst pos system i have ever used and also customer service is so bad. They never reply you back ,they don't take your issuee and keep charging you. 

Verified Reviewer 

on Capterra

3 years ago

"Appalling Company - AVOID at all costs. 6 Months of Hell" Pros: It's pretty. That's about it. Apart from looking nice the functionality is poor. Cons: Everything. Sales reports are incorrect all the time, cash up was wrong on a daily basis (not due to human error). Support is practically non existant. Whatsapp support might reply in 3-4 weeks if you're lucky. Phone support aren't trained so can't help solve issues. Higher management try to blame your equipment rather than their system. Slow and Laggy, took over 5 minutes to... read more

Raymond G. 

on Capterra

3 years ago

"Terribly Poor Support! Please avoid!!!!!!" Pros: Easyt to use and works perfectly fine. Had to work our our own way around it as the support was terrible Cons: Poor support. I waited for over an hour just to get support for a minor issue. Am so shocked about the poor support!!! Overall: Not much benefit 

Philip B. 

on Capterra

3 years ago

"More trouble than it's worth" Pros: Good visual design Customer reps try with what they are given Cons: Crashes constantly Doesn't connect to anything consistently Difficult to interface with Overall: Lost countless sales due to software failure. Long wait times for customer service, so I wait on hold while I fumble with the UI. It's embarassing, and stressful for my staff. This happens about once per month. 

Iqbal K. 

on Capterra

3 years ago

"Bad customer experience " Pros: Software is ok nothing special. I have used better software with higher level accuracy and data. Cons: Difficult to set up promotions and biggest problem is not the software but constantly trying to add additional charges unlawfully. Avoid Eposnow Overall: In the last 6 months Eposnow customer service has been terrible. The company does not know the first thing about contracts and keeping data safe. Never give them your credit card details or bank details. No respect for any agreements you ha... read more

Prajith Reddy K. 

on Capterra

3 years ago

"Worst experience!!! Big scammers!!! " Pros: Nothing except the scams, always takes payments even after you cancel the subscription. Cons: Worst service, you need waste your time at least 2-3 hours to get in touch with support Overall: Terrible 

Mike F. 

on Capterra

3 years ago

"No support when things break or dont work" Pros: Ease of set up. Basic setup and talks you through the setup process Cons: None existent support,cut you off, request same information over and over Overall: Dont believe the sales hype 

Daryl J. 

on Capterra

4 years ago

"Don't get used to it working" Pros: Pretty easy time set up and get working, good apps to make experie tailored Cons: But every update creates a new problem. System start off decent speed but it does not last. When you call and after waiting an hour on hold they 'trouble shoot' for 95min before they say sorry buisness hours are closed where you are. You need to call back tomorrow and wait for another person. Overall: Wish I did not chance POS providers