Extra Credit Union

Name: Extra Credit Union
Address: 6611 Chicago Rd, Warren, MI, 48092, US
Telephone: (586) 276-3000
Price range: $$
Rating: 4.8

4.8

★★

181 reviews

|Finance|Warren, MI 48092

6611 Chicago Rd, Warren, MI 48092

(586) 276-3000

https://www.extracreditunion.org/

Auto Loan Providers, Credit Unions, Financial Services

Closed now

About

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We have emergency relief options available for those struggling financially during COVID-19/coronavirus, including loans to make up for lost income, offering members the option to sign up to skip current ECU loan payments, and more. We are happy to help however we can. We will all get through this together.

4.8

★★

181 reviews

5★144

4★15

3★5

2★0

1★1

16 reviews have no rating

Reviews(119)

Google Reviews(62)

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cindy a c. on Smart Link Solutions

★★

4 years ago

worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware.

Business Response:

Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy to have somone reach out to you to discuss this further if you'd like.

Lazetta Coleman Elliott on Facebook

★★

4 years ago

I applied on line for the debt crushes loan. Amanda Work called me immediately to process my loan request, Amanda was very polite, helpful , knowledgeable, about how Extra Credit Union could help me with my finance, situation. I applied for my loan on Tuesday and closed Friday. They treated us like Family..while working with Amanda The Credit Union manager Mr. SIMMONS Stopped by to welcome us and see we need anything.I truly recommend anyone in need of a loan. Go see Amanda work at Extra Credit union in Sterling heights Michigan. Thank you guys for the amazing job you did .. To go the extera Credit union to get a loan or do any banking needs. I give them 4 thumbs up..

Business Response:

Thank you for your wonderful feedback, Lazetta! We are so happy that we were able to help you and that you found your experience to be such a positive and welcoming one! Please let us know if there is anything else you need! We are here to help!

A. M. on Smart Link Solutions

★★

5 years ago

I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union.

Business Response:

Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family!

lyle F. on Smart Link Solutions

★★

5 years ago

My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work.

Business Response:

Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!

Monica DeRosia on Facebook

★★

5 years ago

Working with Valerie was amazing. She was able to get things done that I wasn't sure I would be able to. I definitely recommend this bank!!!

Business Response:

Hello Monica! Thank you for taking the time to leave this great review and give us/Valerie a shout out!! We appreciate your membership and we are so glad we were able to help you, especially when you didn't think what you needed was attainable!! Please let us know if you need anything else! We're happy to help!

Kena Jefferson on Facebook

★★

5 years ago

Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union!

Business Response:

Hello Kena! Thank you so much for this great review! And thank you for being such an awesome and loyal member! We appreciate you! We're so glad we've been able to help you! Please let us know if there's anything else you need! We're here to help!

Alethea Lowrider Ingram on Facebook

★★

5 years ago

I have the greatest team..from Sterling Heights location..Amanda Work..she is my Rock..she assist me in getting a loan for home repairs and completed additional request that I didn't even ask for..She made sure my repairs were going to get fixed..The Call Center reps are the greatest..They know me and greet me as though they are my best friends...Extra Credit Union team "ROCKS"...

Business Response:

Thank you for the amazingly positive review, Althea!! YOU rock! We're so glad that we were able to help you, and then help you some more :) Our staff members work hard and strive to give great member service, so we're so happy that you recognize that :) Thank you for your feedback. As always, we're here to help, so please let us know when you need us!

Lisa Scruggs on Facebook

★★

5 years ago

I think they are awesome so far very helpful and friendly, I am glad I am a new member with them and I look forward to every step with them. Thank you...

Angela Moldenhauer on Facebook

★★

5 years ago

Business Response:

Hello Angela, Thank you for your excellent review! Please let us know if you need anything! We're happy to help!