Extra Credit Union | Banks & Credit Unions in 6611 Chicago Rd - Warren MI - Reviews - Photos - Phone Number
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Extra Credit Union

4.8
96 reviews
(Banks & Credit Unions)
 6611 Chicago Rd, Warren, MI 48092

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(586) 276-3000

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5on Google, Jul 08, 2017
ECU is amazing! My loan officer Jamie McCollum made my experience seem less. She is kind, understand and phenomenal at what she does. This is the best experience I have ever had with any bank. This isn't your typical bank, this is like gaining a second family. I recommend JAMIE MCCOLLUM to everyone!! more »
5on Smart Link Solutions, Jul 06, 2017
I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for my financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service. more »
5on Google, Jul 04, 2017
I love Extra Credit Union. They are the best and treat you like Family. I would NEVER go to another Credit Union or bank. Summer Lewis is my favorite but everyone who work at the Branch have positive attitudes, even the call center. Thanks Extra Credit Union for giving Customers a 2nd chance My Credit Score is way better and continue to go up. I must say Lisa does a awesome job as well. more »
5on Google, Jul 01, 2017
Great credit union.This is exactly why credit unions are so much better than banks.People friendly and extremely professional. more »
5on Google, Jun 18, 2017
My experience with Extra credit was amazing from the time I walked in the front door to a great smile and warm atmosphere. All the employees there are nice but it's one that was amazing and I will only go to her from now on and her name is Lisa Stateler she was so genuine and honest and funny a great person that believes in helping people not blowing steam and just telling people what they want to hear but doing thing to make sure your comfortable and well rounded in life and I believed everything she says and that's a hard thing to do nowadays this wonderful woman needs a 100000000 dollar raise just how she handles people's personal life and hardships Thank you Lisa Stateler!! more »
5on Facebook, May 06, 2017
Great people!!! Really feel like they are family!!! more »
Business Response:
Hello Will! Thank you for your great feedback! Our hope is for you to feel exactly as you do--like family! Please let us know if there is anything you need! We are glad to help!
5on Google, May 01, 2017
From the first day I became a member, they have treated me with respect and kindness. They have always been honest and trustworthy and helped me in paying off debt. I will continue being a loyal member for years to come. Professional staff highly recommend more »
Business Response:
Hello Eric, Thank you for the great feedback. We are so glad that we have truly been able to help you and that you have found your experience with us to be a pleasant and worthwhile one. Please let us know how we can continue to help you.
5on Google, Apr 17, 2017
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5on Facebook, Apr 08, 2017
extra credit union is amazing they have great customer service and they put me in my first new car YAY!!! with great rates and a monthly payment i could afford. so happy i joined this credit union!!! more »
1on Smart Link Solutions, Apr 04, 2017
worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware. more »
Business Response:
Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy to have somone reach out to you to discuss this further if you'd like.
4on Facebook, Apr 03, 2017
I applied on line for the debt crushes loan. Amanda Work called me immediately to process my loan request, Amanda was very polite, helpful , knowledgeable, about how Extra Credit Union could help me with my finance, situation. I applied for my loan on Tuesday and closed Friday. They treated us like Family..while working with Amanda The Credit Union manager Mr. SIMMONS Stopped by to welcome us and see we need anything.I truly recommend anyone in need of a loan. Go see Amanda work at Extra Credit union in Sterling heights Michigan. Thank you guys for the amazing job you did .. To go the extera Credit union to get a loan or do any banking needs. I give them 4 thumbs up.. more »
Business Response:
Thank you for your wonderful feedback, Lazetta! We are so happy that we were able to help you and that you found your experience to be such a positive and welcoming one! Please let us know if there is anything else you need! We are here to help!
5on Smart Link Solutions, Mar 20, 2017
I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union. more »
Business Response:
Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family!
5on Smart Link Solutions, Feb 02, 2017
My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work. more »
Business Response:
Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!
5on Facebook, Jan 21, 2017
Working with Valerie was amazing. She was able to get things done that I wasn't sure I would be able to. I definitely recommend this bank!!! more »
Business Response:
Hello Monica! Thank you for taking the time to leave this great review and give us/Valerie a shout out!! We appreciate your membership and we are so glad we were able to help you, especially when you didn't think what you needed was attainable!! Please let us know if you need anything else! We're happy to help!
5on Google, Dec 29, 2016
We have been members of Extra Credit Union for over twenty five years, and have witnessed her growth through her transition periods, from Warren Schools credit union to Metro Credit Union and currently Extra Credit Union. Our experience with a credit union is much more personable than a bank! We are proud to be not only a member, but treated like a family member. We love the customer service and individual attention each branch provides, but our quaint, intimate Sterling Heights office is superb! more »
5on Google, Dec 08, 2016
Awesome people great service! more »
5on Facebook, Dec 06, 2016
Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union! more »
Business Response:
Hello Kena! Thank you so much for this great review! And thank you for being such an awesome and loyal member! We appreciate you! We're so glad we've been able to help you! Please let us know if there's anything else you need! We're here to help!
5on Facebook, Oct 31, 2016
I have the greatest team..from Sterling Heights location..Amanda Work..she is my Rock..she assist me in getting a loan for home repairs and completed additional request that I didn't even ask for..She made sure my repairs were going to get fixed..The Call Center reps are the greatest..They know me and greet me as though they are my best friends...Extra Credit Union team "ROCKS"... more »
Business Response:
Thank you for the amazingly positive review, Althea!! YOU rock! We're so glad that we were able to help you, and then help you some more :) Our staff members work hard and strive to give great member service, so we're so happy that you recognize that :) Thank you for your feedback. As always, we're here to help, so please let us know when you need us!
5on Facebook, Sep 30, 2016
I think they are awesome so far very helpful and friendly, I am glad I am a new member with them and I look forward to every step with them. Thank you... more »
5on Facebook, Sep 21, 2016
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5on Facebook, Sep 07, 2016
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5on Facebook, Aug 29, 2016
Well for a small personal loan..that most lenders would never even think about working with you,or giving you a chance this company sure will do it..And very helpful with the understanding of life issues..I want to thank Keely B with help today. PPL!! you should give em a try. more »
5on Facebook, Aug 10, 2016
I have been a member here for about 20 years and have always had great service. Recently, I had the opportunity to work with Amanda at the Sterling Heights branch and she is absolutely wonderful!! more »
5on Smart Link Solutions, Jul 26, 2016
This credit union is the best I have never seen a credit union like before who is willing to help you when you first join, usually they make you wait 6 month to a year, and still may say no, but not extra they are just awesome, there logo on there sign your credit don't have to be squeaky clean for us to loan to you, well they are telling the truth, me and my husband and daughter joined and they gave my daughter her first car loan ever, couldn't believe it and they also help us out to me and my husband Lacey is our loan officer and she really no her job, and she is very caring and compassionate about the needs of her customer, and she make you feel important, and she seen us through our whole loan process to. So if you are looking for a awesome one of a kind credit union who really don't look at your score they listen to your story for real this is the credit union that you truly one to be apart of they are just awesome. more »
Business Response:
Hello Kimberly! thank you for your great review! We are so happy we were truly able to help not only you, but your entire family! Thank you for letting us help you! We strive to give great member service, and we're so pleased your experience was a great one! Please let us know if you need anything in the future! And welcome to the family!
5on Facebook, Jul 22, 2016
Shout out to Extra Credit Union, they really do consider you like family, and a shout out to Brandy Maletski who helped me with my loan and took the 'Extra' steps with helping me getting my 'Credit' back. 'Extra Credit Union' 5 stars, and if I could give more, it would be off the scale. Thanks again so, so, very much!!! more »
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6611 Chicago Rd, Warren, MI 48092
Banks & Credit Unions
Today 9:00 am - 5:00 pm

About

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Our early beginnings

A small group of educators with $856 in assets founded Extra Credit Union in 1954. They actually worked in an unused high school classroom. Through a commitment to education, community, and service, ECU grew, and today, has more than 19,000 members, with some $200 million in assets.

Serving the community

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We operate two full-service branches, which includes our state-of-the-art headquarters in Warren and our Sterling Heights branch location.

We honor our roots in the educational sector in Macomb County, that’s why we’re known as “Extra Credit Union”. It has been a pleasure helping those in our community for over 60 years, therefore we’ve expanded our membership eligibility to give access to even more people to include those who reside, work, worship or attend schools within the Michigan counties of Macomb, Oakland, Wayne, and St. Clair.

Extra Credit Union provides hands-on learning, financial fundamentals, and customized services to help thousands of local students in making good financial decisions. Further, we support our teachers with many different opportunities. Your membership helps support these essential school programs.

Join our growing community

We invite you to enjoy the benefits of genuine, personal attention, a true desire to see you succeed, and superior products and services tailored to your life, needs, and financial goals. Apply for membership today and experience the Extra Credit Union difference.
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Review summary

5  81
4  9
3  3
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1  1
2 reviews with no rating
4.8
96 reviews