Extra Credit Union
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6611 Chicago Rd, Warren, MI 48092
All reviews summary
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127 reviews
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2 reviews have no rating
- 79 reviews4.8Facebook
- 29 reviews4.9Google
- 17 reviews4.6Smart Link Solutions
- 2 reviews0.0Foursquare
Kimberly F.
We have been members for about 4 years and we love them. Whenever we need assistance we get good advice. The staff at the call centers are amazing always working with us when we need assistance with o…ur accounts. When we call asking about different loans we get great advice from the loan office. Every person I have spoke with has been wonderful. The new system you have in place after applying for a loan is working great. Each and every loan specialists I spoke with were AWESOME. Our next loan when we are ready will be a mortgage to buy our first home. :) Thank you for giving us the opportunity to be a Extra Credit Union Member. more »
We have been members for about 4 years and we love them. Whenever we need assistance we get good advice. The staff at the call centers are amazing always working with us when we need assistance with our accounts. When we call asking about different loans we get great advice from the loan office. Every person I have spoke with has been wonderful. The new system you have in place after applying for a loan is working great. Each and every loan specialists I spoke with were AWESOME. Our next loan when we are ready will be a mortgage to buy our first home. :) Thank you for giving us the opportunity to be a Extra Credit Union Member.
Prudence H.
I have been a member since about 2008 and I love this place and everyone who works here. IF EVER there is a problem they handle it right away and they are all so pleasant and awesome. I will always be… an Extra Credit Union Member more »
I have been a member since about 2008 and I love this place and everyone who works here. IF EVER there is a problem they handle it right away and they are all so pleasant and awesome. I will always be an Extra Credit Union Member
Business Response:
Hello Prudence, thank you so much for taking the time to leave your feedback. We're so glad you're a part of the family! Thank you for your loyalty and membership! Let us know if you need anything!
Tonya Golett-Stone
I must say I had a wonderful experience! If you are looking for equity home loan call Lana she was wonderful. She very professional, friendly and most of she makes you feel very comfortable I truly ca…n go on but not enough of room. Thanks Lana you are the best!!!!!!!! more »
I must say I had a wonderful experience! If you are looking for equity home loan call Lana she was wonderful. She very professional, friendly and most of she makes you feel very comfortable I truly can go on but not enough of room. Thanks Lana you are the best!!!!!!!!
Business Response:
Hi Tonya, thank you for taking the time to share your story about your wonderful experience! We will definitely pass this feedback along :) Please let us know if you need anything else! We're here to help!
Lateisha Shaffer- Kirkland
I got home equity loan through this credit union and Lana was such a great help. She is awesome and If I was to recommend anyone to help you it would be Lana.… more »
I got home equity loan through this credit union and Lana was such a great help. She is awesome and If I was to recommend anyone to help you it would be Lana.
Business Response:
Hi Lateisha! Thank you so much for your awesome feedback! We are so glad we've been able to help you and that you found Lana's service to be so great! We will definitely pass that feedback along! Let us know if we can do anything else for you--we're here to help!
LaKeisha D.
I joined this CREDIT union and a week later I applied for a loan and was approved. They don't judge you and they make you feel comfortable talking to them. My lender name is Heather and she is th…e best!!!!! Not to mention the place is really clean!! more »
I joined this CREDIT union and a week later I applied for a loan and was approved. They don't judge you and they make you feel comfortable talking to them. My lender name is Heather and she is the best!!!!! Not to mention the place is really clean!!
Business Response:
Hi LaKeisha!! Thank you for your membership and for your great feedback! We're glad to have you as part of our family! And we're happy to hear that you've had some great experiences already! Let us know if you need anything else! We're here to help!
Mintoria R.
Extra Credit Union is the best they were a blessing to me.
Business Response:
Hello Mintoria! We are glad to hear this great feedback! Thank you for choosing us and allowing us to help you! Let us know if you need anything else!
Courtney M.
This bank has been a true life saver, always helping me when I need loans. They've helped me consolidate debt and raise my credit score ultimately allowing me to get approved for a car loan with …great rates. I recommend Extra Credit Union to anyone who asks more »
This bank has been a true life saver, always helping me when I need loans. They've helped me consolidate debt and raise my credit score ultimately allowing me to get approved for a car loan with great rates. I recommend Extra Credit Union to anyone who asks
Business Response:
Hi Courtney, thank you for this awesome feedback! We're so glad we've been able to help you along your road to financial success! Let us know what else we can do for you! We're here to help!
Jennifer Jordan
Absolutely fantastic to deal with! Smooth and easy from start to finish. Would highly recommend! Chauna explained everything and knows her job very well and is very knowledgeable and very caring. Extr…a credit union takes banking and loans to a whole new level. Communication was amazing! Love love love extra credit union! more »
Absolutely fantastic to deal with! Smooth and easy from start to finish. Would highly recommend! Chauna explained everything and knows her job very well and is very knowledgeable and very caring. Extra credit union takes banking and loans to a whole new level. Communication was amazing! Love love love extra credit union!
Business Response:
Hello Jennifer, thank you for taking the time to leave this great feedback! We are glad you had a great experience with Extra Credit Union and in working with Chauna! Thanks for all the love! We will pass this feedback along to our team :)
Vinnitra
A few weeks ago I tried contacting someone via phone about an issue that I needed help with concerning my account. I was on hold for so long that I decided to try the online chat service that was prov…ided through the website. Within seconds of me clicking the link and asking a question there was a response. The response was from a young pleasant lady named Stephanie Pakulak. I was totally amazed at how fast she helped me via internet chat. This young lady deserves a raise because not only did she help me in an emergency situation, but she called me right away so that I could talk to her directly. If I ever need assistance I hope she’s the one taking this chat message 😁 You made my experience awesome😁 She also directed me to a program called Accel and I’m thankful for that too! more »
A few weeks ago I tried contacting someone via phone about an issue that I needed help with concerning my account. I was on hold for so long that I decided to try the online chat service that was provided through the website. Within seconds of me clicking the link and asking a question there was a response. The response was from a young pleasant lady named Stephanie Pakulak. I was totally amazed at how fast she helped me via internet chat. This young lady deserves a raise because not only did she help me in an emergency situation, but she called me right away so that I could talk to her directly. If I ever need assistance I hope she’s the one taking this chat message 😁 You made my experience awesome😁 She also directed me to a program called Accel and I’m thankful for that too!
Business Response:
Hello Vinnitra,
We are sorry to hear that you experienced a long wait time on the phone, but we're so excited to hear that you had great success with our chat feature--and a great experience with Stephanie! We are currently expanding our call center team, also, to give our members an even better member service :) Thank you for your membership and feedback! We appreciate you!
Monae Dajai
Keely is amazing in the call center! She was very informative and helped me out a lot! I like this Credit union ALOT!… more »
Keely is amazing in the call center! She was very informative and helped me out a lot! I like this Credit union ALOT!
Business Response:
Hello Monae, thank you for taking the time to leave your feedback! We think Keely is a rock star and we're so glad you do, too! We're so glad she was able to help you out! Please let us know if you need anything else! We're here to help! And we're so glad to have you as a member of our family!
Karen r k.
The credit union has given me a second chance to life they have put their confidence in me and giving me a loan and a credit card I finally got to share Christmas after almost 4 years with my family w…here I can buy them Christmas presents and food I want to thank the credit union and all of its staff for treating me like a human being in this life that's been a rough 15 years for me thank you again extra Credit Union as I write this I am full of tears the extra credit union will never know how much this has meant to me thank you once again extra credit union more »
The credit union has given me a second chance to life they have put their confidence in me and giving me a loan and a credit card I finally got to share Christmas after almost 4 years with my family where I can buy them Christmas presents and food I want to thank the credit union and all of its staff for treating me like a human being in this life that's been a rough 15 years for me thank you again extra Credit Union as I write this I am full of tears the extra credit union will never know how much this has meant to me thank you once again extra credit union
Business Response:
Hi Karen,
This is such wonderful feedback. Stories like yours are what keep us going--what motivate us to keep helping as many people as we can. Thank you for allowing us to help you and for taking the time to let us know how much our help has meant to you.
Lee Dorchak Sr.
I have been working with Amanda W. @ the Sterling Heights location for about 3 weeks now. She has been wonderful in communicating with me every step of the way. I closed on my loan today and it was a …wonderful experience I look forward to working with Her and the credit union to moving forward! thank you more »
I have been working with Amanda W. @ the Sterling Heights location for about 3 weeks now. She has been wonderful in communicating with me every step of the way. I closed on my loan today and it was a wonderful experience I look forward to working with Her and the credit union to moving forward! thank you
Business Response:
Hello Lee! Thank you for your positive review! We're so glad you've found the help you needed and that Amanda has been giving you the great member service we strive for! We will pass these kind words along to her :) Please let us know if you need anything else! We're here to help!
Kathleen W.
They keep changing my overdraft permissions. Their overdraft fee is too high especially for people who are low income and financially strapped.… more »
They keep changing my overdraft permissions. Their overdraft fee is too high especially for people who are low income and financially strapped.
Business Response:
Hello Kathleen, we are sorry to hear you are having trouble with your account. Our overdraft fees come with courtesy pay, which is optional--you can opt out of it. We want our members be well aware of our fees, and as such, members receive information about this upon account opening, and they are also posted on our website. We understand that our members sometimes go through hard times. Have you talked to one of our experienced staff members to see if we can help you? Please let us know if that is something you'd like.
Patricia
Good Service
Business Response:
Hello Patricia,
Thank you for your positive response! Please let us know if you need anything! We're here to help!
Billy Wilson
I've been a member since I was a teenager love the help they offer the staff really goes the extra mile to work with you and to find what you need… more »
I've been a member since I was a teenager love the help they offer the staff really goes the extra mile to work with you and to find what you need
Business Response:
Hello Billy, thank you for your longstanding membership and for your great feedback! We appreciate you! Let us know if you need anything! We're here to help!
Steve Kinkela
I absolutely Love being a member of Extra Credit Union. I have had only positive experiences and step by step counselling on how to better build our finances and accomplish our goals. Robin McGuckin h…as been a Godsend. She has a wealth of kindness and knowledge. She has helped us with every aspect of our credit and even answered questions we never knew to ask. We have never been rushed into a decison or pressured into a loan. She's counselled us when to apply or when to wait. Extra Credit has that personal touch that makes you feel like your visiting family. Join now, thank me later. more »
I absolutely Love being a member of Extra Credit Union. I have had only positive experiences and step by step counselling on how to better build our finances and accomplish our goals. Robin McGuckin has been a Godsend. She has a wealth of kindness and knowledge. She has helped us with every aspect of our credit and even answered questions we never knew to ask. We have never been rushed into a decison or pressured into a loan. She's counselled us when to apply or when to wait. Extra Credit has that personal touch that makes you feel like your visiting family. Join now, thank me later.
Business Response:
Hello Steve and Becky! Thank you for your membership and your wonderful feedback. We are so glad Robin has been able to help you and that you've built a great relationship. We appreciate your feedback! Let us know when you need us again :)
Shantell Thoms
I have to give a shout out to Amanda work she called me was very attentive to my credit concerns she answered all my questions and gave me the up most service a bank can give.… more »
I have to give a shout out to Amanda work she called me was very attentive to my credit concerns she answered all my questions and gave me the up most service a bank can give.
Emilie Simon
Valerie was amazing at helping me today! Always great service with very caring people! Recommend Extra Credit Union to everyone I know!… more »
Valerie was amazing at helping me today! Always great service with very caring people! Recommend Extra Credit Union to everyone I know!
Business Response:
Hello Emilie, thank you for taking the time to leave this positive review! We are glad that you experienced excellent service with Valerie ... we'll let her know that you left this feedback :) Thank you for the receommendation, too :) We always appreciate the support! Please let us know if there is anything you need in the future!
Cheryl C.
I love this credit union. I have been a member for years and will be a lifelong member. Jamie McCollum was simply a pleasure to work with on my account. It isn't often you can say that when dea…ling with financial institutions. She was helpful, knowledgeable and went above and beyond to make sure everything was handled quickly and professionally. Thank you, Jamie and ECU! more »
I love this credit union. I have been a member for years and will be a lifelong member. Jamie McCollum was simply a pleasure to work with on my account. It isn't often you can say that when dealing with financial institutions. She was helpful, knowledgeable and went above and beyond to make sure everything was handled quickly and professionally. Thank you, Jamie and ECU!
Business Response:
Hello Cheryl! Thank you so much for your loyalty, membership and this positive review! We're so glad that Jamie was able to help you and that you found her member service to be excellent :) Please let us know if you need anything in the future! We're here to help!
Michele Gumm
… more »
Business Response:
Hello Michele! Thank you for your positive review! Let us know if you need anything! We're here to help!
Michele Delia
… more »
Business Response:
Hello Michele! Thank you for your positive review! Let us know if you need anything! We're here to help!
Catherine M.
I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for m…y financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service. more »
I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for my financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service.
Business Response:
Hello Catherine, thank you for taking the time to leave this great feedback--and for your longstanding and loyal membership! We appreciate you! We are glad that you have found you've had great experiences at Extra Credit Union. Please let us know if there is anything else you need. We're glad to help!
Will Grace
Great people!!! Really feel like they are family!!!
Business Response:
Hello Will! Thank you for your great feedback! Our hope is for you to feel exactly as you do--like family! Please let us know if there is anything you need! We are glad to help!
Nay Nay Latrice
extra credit union is amazing they have great customer service and they put me in my first new car YAY!!! with great rates and a monthly payment i could afford. so happy i joined this credit union!!!… more »
extra credit union is amazing they have great customer service and they put me in my first new car YAY!!! with great rates and a monthly payment i could afford. so happy i joined this credit union!!!
Business Response:
Hello Nay Nay! Thank you so much for taking the time to leave your feedback! We are glad we were able to help you and that you found our member service to be great! Please let us know if you need anything else! Welcome to the family!
cindy a c.
worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst custo…mer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware. more »
worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware.
Business Response:
Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy to have somone reach out to you to discuss this further if you'd like.
Google reviews summary
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29 reviews
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Contact
Edit6611 Chicago Rd, Warren, MI 48092
Banks & Credit Unions
Closed
About
EditOur early beginnings
A small group of educators with $856 in assets founded Extra Credit Union in 1954. They actually worked in an unused high school classroom. Through a commitment to education, com…munity, and service, ECU grew, and today, has more than 19,000 members, with some $200 million in assets.
Serving the community
Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We operate two full-service branches, which includes our state-of-the-art headquarters in Warren and our Sterling Heights branch location.
We honor our roots in the educational sector in Macomb County, that’s why we’re known as “Extra Credit Union”. It has been a pleasure helping those in our community for over 60 years, therefore we’ve expanded our membership eligibility to give access to even more people to include those who reside, work, worship or attend schools within the Michigan counties of Macomb, Oakland, Wayne, and St. Clair.
Extra Credit Union provides hands-on learning, financial fundamentals, and customized services to help thousands of local students in making good financial decisions. Further, we support our teachers with many different opportunities. Your membership helps support these essential school programs.
Join our growing community
We invite you to enjoy the benefits of genuine, personal attention, a true desire to see you succeed, and superior products and services tailored to your life, needs, and financial goals. Apply for membership today and experience the Extra Credit Union difference.more »
A small group of educators with $856 in assets founded Extra Credit Union in 1954. They actually worked in an unused high school classroom. Through a commitment to education, com…munity, and service, ECU grew, and today, has more than 19,000 members, with some $200 million in assets.
Serving the community
Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We operate two full-service branches, which includes our state-of-the-art headquarters in Warren and our Sterling Heights branch location.
We honor our roots in the educational sector in Macomb County, that’s why we’re known as “Extra Credit Union”. It has been a pleasure helping those in our community for over 60 years, therefore we’ve expanded our membership eligibility to give access to even more people to include those who reside, work, worship or attend schools within the Michigan counties of Macomb, Oakland, Wayne, and St. Clair.
Extra Credit Union provides hands-on learning, financial fundamentals, and customized services to help thousands of local students in making good financial decisions. Further, we support our teachers with many different opportunities. Your membership helps support these essential school programs.
Join our growing community
We invite you to enjoy the benefits of genuine, personal attention, a true desire to see you succeed, and superior products and services tailored to your life, needs, and financial goals. Apply for membership today and experience the Extra Credit Union difference.more »
Our early beginnings
A small group of educators with $856 in assets founded Extra Credit Union in 1954. They actually worked in an unused high school classroom. Through a commitment to education, community, and service, ECU grew, and today, has more than 19,000 members, with some $200 million in assets.
Serving the community
Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We operate two full-service branches, which includes our state-of-the-art headquarters in Warren and our Sterling Heights branch location.
We honor our roots in the educational sector in Macomb County, that’s why we’re known as “Extra Credit Union”. It has been a pleasure helping those in our community for over 60 years, therefore we’ve expanded our membership eligibility to give access to even more people to include those who reside, work, worship or attend schools within the Michigan counties of Macomb, Oakland, Wayne, and St. Clair.
Extra Credit Union provides hands-on learning, financial fundamentals, and customized services to help thousands of local students in making good financial decisions. Further, we support our teachers with many different opportunities. Your membership helps support these essential school programs.
Join our growing community
We invite you to enjoy the benefits of genuine, personal attention, a true desire to see you succeed, and superior products and services tailored to your life, needs, and financial goals. Apply for membership today and experience the Extra Credit Union difference.