Extra Credit Union | Banks & Credit Unions at 6611 Chicago Rd - Warren MI - Reviews - Photos - Phone Number
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Extra Credit Union

4.8
109 reviews
(Banks & Credit Unions)
 6611 Chicago Rd, Warren, MI 48092US

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(586) 276-3000

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5on Facebook, Oct 31, 2017
I have been working with Amanda W. @ the Sterling Heights location for about 3 weeks now. She has been wonderful in communicating with me every step of the way. I closed on my loan today and it was a wonderful experience I look forward to working with Her and the credit union to moving forward! thank you more »
Business Response:
Hello Lee! Thank you for your positive review! We're so glad you've found the help you needed and that Amanda has been giving you the great member service we strive for! We will pass these kind words along to her :) Please let us know if you need anything else! We're here to help!
3on Smart Link Solutions, Oct 24, 2017
They keep changing my overdraft permissions. Their overdraft fee is too high especially for people who are low income and financially strapped. more »
Business Response:
Hello Kathleen, we are sorry to hear you are having trouble with your account. Our overdraft fees come with courtesy pay, which is optional--you can opt out of it. We want our members be well aware of our fees, and as such, members receive information about this upon account opening, and they are also posted on our website. We understand that our members sometimes go through hard times. Have you talked to one of our experienced staff members to see if we can help you? Please let us know if that is something you'd like.
5on Smart Link Solutions, Oct 12, 2017
Good Service more »
5on Facebook, Oct 06, 2017
I've been a member since I was a teenager love the help they offer the staff really goes the extra mile to work with you and to find what you need more »
Business Response:
Hello Billy, thank you for your longstanding membership and for your great feedback! We appreciate you! Let us know if you need anything! We're here to help!
5on Facebook, Oct 06, 2017
I absolutely Love being a member of Extra Credit Union. I have had only positive experiences and step by step counselling on how to better build our finances and accomplish our goals. Robin McGuckin has been a Godsend. She has a wealth of kindness and knowledge. She has helped us with every aspect of our credit and even answered questions we never knew to ask. We have never been rushed into a decison or pressured into a loan. She's counselled us when to apply or when to wait. Extra Credit has that personal touch that makes you feel like your visiting family. Join now, thank me later. more »
Business Response:
Hello Steve and Becky! Thank you for your membership and your wonderful feedback. We are so glad Robin has been able to help you and that you've built a great relationship. We appreciate your feedback! Let us know when you need us again :)
5on Facebook, Oct 05, 2017
I have to give a shout out to Amanda work she called me was very attentive to my credit concerns she answered all my questions and gave me the up most service a bank can give. more »
5on Facebook, Aug 31, 2017
Valerie was amazing at helping me today! Always great service with very caring people! Recommend Extra Credit Union to everyone I know! more »
Business Response:
Hello Emilie, thank you for taking the time to leave this positive review! We are glad that you experienced excellent service with Valerie ... we'll let her know that you left this feedback :) Thank you for the receommendation, too :) We always appreciate the support! Please let us know if there is anything you need in the future!
5on Smart Link Solutions, Aug 28, 2017
I love this credit union. I have been a member for years and will be a lifelong member. Jamie McCollum was simply a pleasure to work with on my account. It isn't often you can say that when dealing with financial institutions. She was helpful, knowledgeable and went above and beyond to make sure everything was handled quickly and professionally. Thank you, Jamie and ECU! more »
Business Response:
Hello Cheryl! Thank you so much for your loyalty, membership and this positive review! We're so glad that Jamie was able to help you and that you found her member service to be excellent :) Please let us know if you need anything in the future! We're here to help!
5on Google, Aug 22, 2017
Lacey took through everything and she was the bomb with assisting with opening my account. more »
Business Response:
Hello Yvonne! Thanks for taking the time to leave this positive review! We'll pass the feedback along to Lacey! Let us know if you need anything else--and welcome to the family! P.S. We think you're the bomb, too :)
5on Google, Aug 21, 2017
After having an issue with the bank and speaking to Amanda who was very sincere in her apology ,who got me approved for $300 more for a FlexLine of Credit, after explaining how busy the branch was and responding promptly where approval took place the same day. I am very satisfied as this shows that Extra Credit Union does care about all their members whether they are physically at the branch or remote members. They have proven to me that they want to help those with bad credit such as myself so that they can get better rates, and approved for lots of things when they don't have the money at the moment they need it. Thank you Amanda Work and all of Extra Credit Union for resolving my concerns and showing me again the vibrant and good banking experienced I received when I first signed up at the branch! more »
Business Response:
Hello Ronnie, thank you for taking the time to leave this positive review! We are glad that Amanda was able to help you out and turn the situation around :) Please let us know if you need anything else! We're here to help!
5on Google, Aug 17, 2017
Let me tell YOU, when the others say No....."Extra Credit Union has millions to lend and nothing will stop them from lending to you"!!!!!!! Awsome service and Lenders... I cant forget about Charlotte at the front desk; she greets you and takes out time to make you feel special....Thank you Extra Credit Union for making my life so much better!!! The best credit union in Michigan I bet you!!!!! more »
Business Response:
Hello Tracey! Thank you for taking the time to leave this awesome review! We are so glad that you found your experience at Extra Credit Union to be a great one all the way around! Thank you for letting us help you! Please let us know if you need anything in the future! We're here to help!
5on Facebook, Aug 15, 2017
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Business Response:
Hello Michele! Thank you for your positive review! Let us know if you need anything! We're here to help!
5on Facebook, Aug 15, 2017
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Business Response:
Hello Michele! Thank you for your positive review! Let us know if you need anything! We're here to help!
5on Google, Jul 07, 2017
ECU is amazing! My loan officer Jamie McCollum made my experience seem less. She is kind, understand and phenomenal at what she does. This is the best experience I have ever had with any bank. This isn't your typical bank, this is like gaining a second family. I recommend JAMIE MCCOLLUM to everyone!! more »
Business Response:
Hello Danielle, thank you for taking the time to leave a review--and a great one at that! :) We are so glad that we were able to help you and that you had a great experience! Please let us know if there is anything more you need!
5on Smart Link Solutions, Jul 06, 2017
I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for my financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service. more »
Business Response:
Hello Catherine, thank you for taking the time to leave this great feedback--and for your longstanding and loyal membership! We appreciate you! We are glad that you have found you've had great experiences at Extra Credit Union. Please let us know if there is anything else you need. We're glad to help!
5on Google, Jul 03, 2017
I love Extra Credit Union. They are the best and treat you like Family. I would NEVER go to another Credit Union or bank. Summer Lewis is my favorite but everyone who work at the Branch have positive attitudes, even the call center. Thanks Extra Credit Union for giving Customers a 2nd chance My Credit Score is way better and continue to go up. I must say Lisa does a awesome job as well. more »
Business Response:
Hello Desharinette, thank you for taking the time to leave your feedback! We are glad that we've been able to help you and that you have found your experiences with us to be great ones! Please let us know if there is anything more you need. We are glad to help!
5on Google, Jul 01, 2017
Great credit union.This is exactly why credit unions are so much better than banks.People friendly and extremely professional. more »
Business Response:
Hello Vince, thank you for taking the time to leave your positive feedback! We strive to give great member service, and we are glad that you are seeing and experiencing that :) Please let us know if you need anything. We are here to help!
5on Google, Jun 17, 2017
My experience with Extra credit was amazing from the time I walked in the front door to a great smile and warm atmosphere. All the employees there are nice but it's one that was amazing and I will only go to her from now on and her name is Lisa Stateler she was so genuine and honest and funny a great person that believes in helping people not blowing steam and just telling people what they want to hear but doing thing to make sure your comfortable and well rounded in life and I believed everything she says and that's a hard thing to do nowadays this wonderful woman needs a 100000000 dollar raise just how she handles people's personal life and hardships Thank you Lisa Stateler!! more »
Business Response:
Hello Emmanuel, we love Lisa, too :) We are glad to have her as a member of our team. Thank you for taking the time to leave your feedback. We are so glad that we've been able to help you. Please let us know if you need anything else.
5on Facebook, May 06, 2017
Great people!!! Really feel like they are family!!! more »
Business Response:
Hello Will! Thank you for your great feedback! Our hope is for you to feel exactly as you do--like family! Please let us know if there is anything you need! We are glad to help!
5on Google, May 01, 2017
From the first day I became a member, they have treated me with respect and kindness. They have always been honest and trustworthy and helped me in paying off debt. I will continue being a loyal member for years to come. Professional staff highly recommend more »
Business Response:
Hello Eric, thank you for taking the time to leave this positive review! We are glad that we have been able to help you and that you have had a great experience. Welcome to the family :) Please let us know if there is anything you need! We are happy to help!
5on Google, Apr 17, 2017
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Business Response:
Hello Michael, thank you for taking the time to leave this positive review! Please let us know if there is anything you need!
5on Facebook, Apr 08, 2017
extra credit union is amazing they have great customer service and they put me in my first new car YAY!!! with great rates and a monthly payment i could afford. so happy i joined this credit union!!! more »
Business Response:
Hello Nay Nay! Thank you so much for taking the time to leave your feedback! We are glad we were able to help you and that you found our member service to be great! Please let us know if you need anything else! Welcome to the family!
1on Smart Link Solutions, Apr 04, 2017
worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware. more »
Business Response:
Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy to have somone reach out to you to discuss this further if you'd like.
4on Facebook, Apr 03, 2017
I applied on line for the debt crushes loan. Amanda Work called me immediately to process my loan request, Amanda was very polite, helpful , knowledgeable, about how Extra Credit Union could help me with my finance, situation. I applied for my loan on Tuesday and closed Friday. They treated us like Family..while working with Amanda The Credit Union manager Mr. SIMMONS Stopped by to welcome us and see we need anything.I truly recommend anyone in need of a loan. Go see Amanda work at Extra Credit union in Sterling heights Michigan. Thank you guys for the amazing job you did .. To go the extera Credit union to get a loan or do any banking needs. I give them 4 thumbs up.. more »
Business Response:
Thank you for your wonderful feedback, Lazetta! We are so happy that we were able to help you and that you found your experience to be such a positive and welcoming one! Please let us know if there is anything else you need! We are here to help!
5on Smart Link Solutions, Mar 20, 2017
I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union. more »
Business Response:
Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family!
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6611 Chicago Rd, Warren, MI 48092
Banks & Credit Unions
Today 9:00 am - 5:00 pm

About

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Our early beginnings

A small group of educators with $856 in assets founded Extra Credit Union in 1954. They actually worked in an unused high school classroom. Through a commitment to education, community, and service, ECU grew, and today, has more than 19,000 members, with some $200 million in assets.

Serving the community

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We operate two full-service branches, which includes our state-of-the-art headquarters in Warren and our Sterling Heights branch location.

We honor our roots in the educational sector in Macomb County, that’s why we’re known as “Extra Credit Union”. It has been a pleasure helping those in our community for over 60 years, therefore we’ve expanded our membership eligibility to give access to even more people to include those who reside, work, worship or attend schools within the Michigan counties of Macomb, Oakland, Wayne, and St. Clair.

Extra Credit Union provides hands-on learning, financial fundamentals, and customized services to help thousands of local students in making good financial decisions. Further, we support our teachers with many different opportunities. Your membership helps support these essential school programs.

Join our growing community

We invite you to enjoy the benefits of genuine, personal attention, a true desire to see you succeed, and superior products and services tailored to your life, needs, and financial goals. Apply for membership today and experience the Extra Credit Union difference.
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Review summary

5  93
4  9
3  4
2  
1  1
2 reviews with no rating
4.8
109 reviews