Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. As the only credit union in Southeast Michigan to offer a certified K-12 financial curriculum, we provide hands-on learning, financial fundamentals and customized services to help students make good financial decisions now and create a brighter financial future. We support our teachers with many different opportunities, as well. Your membership helps support these essential school programs. We honor our roots in the educational sector in Macomb County, which is why we’re known as “Extra Credit Union” {get it? “Extra Credit” and “Credit Union”? We’re pretty wit

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.9

★★

269 reviews

5★205

4★6

3★4

2★0

1★1

53 reviews have no rating

Reviews(98)

Google Reviews(171)

Sort By:

Featured

cindy a c. on Birdeye

★★

6 years ago

worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware.

Business Response:

Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy to have somone reach out to you to discuss this further if you'd like.

A. M. on Birdeye

★★

6 years ago

I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union.

Business Response:

Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family!

lyle F. on Birdeye

★★

6 years ago

My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work.

Business Response:

Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!

Kena Jefferson review for Extra Credit Union

Kena Jefferson on Facebook

6 years ago

Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union!

Lisa Scruggs review for Extra Credit Union

Lisa Scruggs on Facebook

7 years ago

I think they are awesome so far very helpful and friendly, I am glad I am a new member with them and I look forward to every step with them. Thank you...

Angela Westerman review for Extra Credit Union

Angela Westerman on Facebook

7 years ago

Dyron Showtime Long review for Extra Credit Union

Dyron Showtime Long on Facebook

7 years ago

Well for a small personal loan..that most lenders would never even think about working with you,or giving you a chance this company sure will do it..And very helpful with the understanding of life issues..I want to thank Keely B with help today. PPL!! you should give em a try.

Andrea Trombley review for Extra Credit Union

Andrea Trombley on Facebook

★★

7 years ago

I have been a member here for about 20 years and have always had great service. Recently, I had the opportunity to work with Amanda at the Sterling Heights branch and she is absolutely wonderful!!

Kimberly G. on Birdeye

★★

7 years ago

This credit union is the best I have never seen a credit union like before who is willing to help you when you first join, usually they make you wait 6 month to a year, and still may say no, but not extra they are just awesome, there logo on there sign your credit don't have to be squeaky clean for us to loan to you, well they are telling the truth, me and my husband and daughter joined and they gave my daughter her first car loan ever, couldn't believe it and they also help us out to me and my husband Lacey is our loan officer and she really no her job, and she is very caring and compassionate about the needs of her customer, and she make you feel important, and she seen us through our whole loan process to. So if you are looking for a awesome one of a kind credit union who really don't look at your score they listen to your story for real this is the credit union that you truly one to be apart of they are just awesome.

Business Response:

Hello Kimberly! thank you for your great review! We are so happy we were truly able to help not only you, but your entire family! Thank you for letting us help you! We strive to give great member service, and we're so pleased your experience was a great one! Please let us know if you need anything in the future! And welcome to the family!