I must say I had a wonderful experience! If you are looking for equity home loan call Lana she was wonderful. She very professional, friendly and most of she makes you feel very comfortable I truly can go on but not enough of room. Thanks Lana you are the best!!!!!!!!
I got home equity loan through this credit union and Lana was such a great help. She is awesome and If I was to recommend anyone to help you it would be Lana.
I joined this CREDIT union and a week later I applied for a loan and was approved. They don't judge you and they make you feel comfortable talking to them. My lender name is Heather and she is the best!!!!! Not to mention the place is really clean!!
Business response:
Hi LaKeisha!! Thank you for your membership and for your great feedback! We're glad to have you as part of our family! And we're happy to hear that you've had some great experiences already! Let us know if you need anything else! We're here to help!
Extra Credit Union is the best they were a blessing to me.
Business response:
Hello Mintoria! We are glad to hear this great feedback! Thank you for choosing us and allowing us to help you! Let us know if you need anything else!
This bank has been a true life saver, always helping me when I need loans. They've helped me consolidate debt and raise my credit score ultimately allowing me to get approved for a car loan with great rates. I recommend Extra Credit Union to anyone who asks
Business response:
Hi Courtney, thank you for this awesome feedback! We're so glad we've been able to help you along your road to financial success! Let us know what else we can do for you! We're here to help!
A few weeks ago I tried contacting someone via phone about an issue that I needed help with concerning my account. I was on hold for so long that I decided to try the online chat service that was provided through the website. Within seconds of me clicking the link and asking a question there was a response. The response was from a young pleasant lady named Stephanie Pakulak. I was totally amazed at how fast she helped me via internet chat. This young lady deserves a raise because not only did she help me in an emergency situ... read more
Business response:
Hello Vinnitra,
We are sorry to hear that you experienced a long wait time on the phone, but we're so excited to hear that you had great success with our chat feature--and a great experience with Stephanie! We are currently expanding our call center team, also, to give our members an even better member service :) Thank you for your membership and feedback! We appreciate you!
The credit union has given me a second chance to life they have put their confidence in me and giving me a loan and a credit card I finally got to share Christmas after almost 4 years with my family where I can buy them Christmas presents and food I want to thank the credit union and all of its staff for treating me like a human being in this life that's been a rough 15 years for me thank you again extra Credit Union as I write this I am full of tears the extra credit union will never know how much this has meant to me than... read more
Business response:
Hi Karen,
This is such wonderful feedback. Stories like yours are what keep us going--what motivate us to keep helping as many people as we can. Thank you for allowing us to help you and for taking the time to let us know how much our help has meant to you.
They keep changing my overdraft permissions. Their overdraft fee is too high especially for people who are low income and financially strapped.
Business response:
Hello Kathleen, we are sorry to hear you are having trouble with your account. Our overdraft fees come with courtesy pay, which is optional--you can opt out of it. We want our members be well aware of our fees, and as such, members receive information about this upon account opening, and they are also posted on our website. We understand that our members sometimes go through hard times. Have you talked to one of our experienced staff members to see if we can help you? Please let us know if that is something you'd like.
Good Service
Business response:
Hello Patricia,
Thank you for your positive response! Please let us know if you need anything! We're here to help!
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