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  1. Warren, MI
  2. Finance
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Extra Credit Union

4.9
  • Credit Unions
  • Warren, MI
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About this business

FinanceCredit UnionsFinancial Services

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. As the only credit union in Southeast Michigan to offer a certified K-12 financial curriculum, we provide hands-on learning, financial fundamentals and customized services to help students make good financial decisions now and create a brighter financial future. We support our teachers with many different opportunities, as well. Your membership helps support these essential school programs. We... read more

Location details

6611 Chicago Rd, Warren, MI, 48092, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed11:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed

Frequently asked questions about Extra Credit Union

How is Extra Credit Union rated?

Extra Credit Union has a 4.9 star rating with 329 reviews. 

When is Extra Credit Union open?

Extra Credit Union is closed now. It will open tomorrow at 9:00 a.m. 

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Business information

  • 6611 Chicago Rd, Warren, MI, 48092, United States
  • https://www.extracreditunion.org/
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4.9329 reviews
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53 reviews have no rating
  • Reviews (112)
  • google logoGoogle reviews (217)
Billy Wilson's profile image
Billy Wilson 
on Facebook

recommend  Recommended
5 years ago

I've been a member since I was a teenager love the help they offer the staff really goes the extra mile to work with you and to find what you need 

Emilie Simon's profile image
Emilie Simon 
on Facebook

recommend  Recommended
6 years ago

Valerie was amazing at helping me today! Always great service with very caring people! Recommend Extra Credit Union to everyone I know! 

Cheryl C.'s profile image
Cheryl C. 
on Birdeye

6 years ago

I love this credit union. I have been a member for years and will be a lifelong member. Jamie McCollum was simply a pleasure to work with on my account. It isn't often you can say that when dealing with financial institutions. She was helpful, knowledgeable and went above and beyond to make sure everything was handled quickly and professionally. Thank you, Jamie and ECU! 

Business response:

Hello Cheryl! Thank you so much for your loyalty, membership and this positive review! We're so glad that Jamie was able to help you and that you found her member service to be excellent :) Please let us know if you need anything in the future! We're here to help!  

Catherine M.'s profile image
Catherine M. 
on Birdeye

6 years ago

I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for my financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service. 

Business response:

Hello Catherine, thank you for taking the time to leave this great feedback--and for your longstanding and loyal membership! We appreciate you! We are glad that you have found you've had great experiences at Extra Credit Union. Please let us know if there is anything else you need. We're glad to help! 

Nay Latrice's profile image
Nay Latrice 
on Facebook

recommend  Recommended
6 years ago

extra credit union is amazing they have great customer service and they put me in my first new car YAY!!! with great rates and a monthly payment i could afford. so happy i joined this credit union!!! 

cindy a c.'s profile image
cindy a c. 
on Birdeye

6 years ago

worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware. 

Business response:

Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy ... read more

A. M.'s profile image
A. M. 
on Birdeye

6 years ago

I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union. 

Business response:

Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family! 

lyle F.'s profile image
lyle F. 
on Birdeye

6 years ago

My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work. 

Business response:

Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!  

Kena Jefferson's profile image
Kena Jefferson 
on Facebook

recommend  Recommended
6 years ago

Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union! 

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