Extra Credit Union

Name: Extra Credit Union
Address: 6611 Chicago Rd, Warren, MI, 48092, US
Telephone: (586) 276-3000
Price range: $$
Rating: 4.8

4.8

★★

181 reviews

|Finance|Warren, MI 48092

6611 Chicago Rd, Warren, MI 48092

(586) 276-3000

https://www.extracreditunion.org/

Auto Loan Providers, Credit Unions, Financial Services

Closed now

About

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. We have emergency relief options available for those struggling financially during COVID-19/coronavirus, including loans to make up for lost income, offering members the option to sign up to skip current ECU loan payments, and more. We are happy to help however we can. We will all get through this together.

4.8

★★

181 reviews

5★144

4★15

3★5

2★0

1★1

16 reviews have no rating

Reviews(119)

Google Reviews(62)

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Courtney M. on Smart Link Solutions

★★

4 years ago

This bank has been a true life saver, always helping me when I need loans. They've helped me consolidate debt and raise my credit score ultimately allowing me to get approved for a car loan with great rates. I recommend Extra Credit Union to anyone who asks

Business Response:

Hi Courtney, thank you for this awesome feedback! We're so glad we've been able to help you along your road to financial success! Let us know what else we can do for you! We're here to help!

Jennifer Jordan on Facebook

★★

4 years ago

Absolutely fantastic to deal with! Smooth and easy from start to finish. Would highly recommend! Chauna explained everything and knows her job very well and is very knowledgeable and very caring. Extra credit union takes banking and loans to a whole new level. Communication was amazing! Love love love extra credit union!

Business Response:

Hello Jennifer, thank you for taking the time to leave this great feedback! We are glad you had a great experience with Extra Credit Union and in working with Chauna! Thanks for all the love! We will pass this feedback along to our team :)

Vinnitra on Smart Link Solutions

★★

4 years ago

A few weeks ago I tried contacting someone via phone about an issue that I needed help with concerning my account. I was on hold for so long that I decided to try the online chat service that was provided through the website. Within seconds of me clicking the link and asking a question there was a response. The response was from a young pleasant lady named Stephanie Pakulak. I was totally amazed at how fast she helped me via internet chat. This young lady deserves a raise because not only did she help me in an emergency situation, but she called me right away so that I could talk to her directly. If I ever need assistance I hope she’s the one taking this chat message 😁 You made my experience awesome😁 She also directed me to a program called Accel and I’m thankful for that too!

Business Response:

Hello Vinnitra, We are sorry to hear that you experienced a long wait time on the phone, but we're so excited to hear that you had great success with our chat feature--and a great experience with Stephanie! We are currently expanding our call center team, also, to give our members an even better member service :) Thank you for your membership and feedback! We appreciate you!

Monae Dajai on Facebook

★★

4 years ago

Keely is amazing in the call center! She was very informative and helped me out a lot! I like this Credit union ALOT!

Business Response:

Hello Monae, thank you for taking the time to leave your feedback! We think Keely is a rock star and we're so glad you do, too! We're so glad she was able to help you out! Please let us know if you need anything else! We're here to help! And we're so glad to have you as a member of our family!

Karen r k. on Smart Link Solutions

★★

4 years ago

The credit union has given me a second chance to life they have put their confidence in me and giving me a loan and a credit card I finally got to share Christmas after almost 4 years with my family where I can buy them Christmas presents and food I want to thank the credit union and all of its staff for treating me like a human being in this life that's been a rough 15 years for me thank you again extra Credit Union as I write this I am full of tears the extra credit union will never know how much this has meant to me thank you once again extra credit union

Business Response:

Hi Karen, This is such wonderful feedback. Stories like yours are what keep us going--what motivate us to keep helping as many people as we can. Thank you for allowing us to help you and for taking the time to let us know how much our help has meant to you.

Lee Dorchak Sr. on Facebook

★★

4 years ago

I have been working with Amanda W. @ the Sterling Heights location for about 3 weeks now. She has been wonderful in communicating with me every step of the way. I closed on my loan today and it was a wonderful experience I look forward to working with Her and the credit union to moving forward! thank you

Business Response:

Hello Lee! Thank you for your positive review! We're so glad you've found the help you needed and that Amanda has been giving you the great member service we strive for! We will pass these kind words along to her :) Please let us know if you need anything else! We're here to help!

Kathleen W. on Smart Link Solutions

★★

4 years ago

They keep changing my overdraft permissions. Their overdraft fee is too high especially for people who are low income and financially strapped.

Business Response:

Hello Kathleen, we are sorry to hear you are having trouble with your account. Our overdraft fees come with courtesy pay, which is optional--you can opt out of it. We want our members be well aware of our fees, and as such, members receive information about this upon account opening, and they are also posted on our website. We understand that our members sometimes go through hard times. Have you talked to one of our experienced staff members to see if we can help you? Please let us know if that is something you'd like.

Patricia on Smart Link Solutions

★★

4 years ago

Good Service

Business Response:

Hello Patricia, Thank you for your positive response! Please let us know if you need anything! We're here to help!

Billy Wilson on Facebook

★★

4 years ago

I've been a member since I was a teenager love the help they offer the staff really goes the extra mile to work with you and to find what you need

Business Response:

Hello Billy, thank you for your longstanding membership and for your great feedback! We appreciate you! Let us know if you need anything! We're here to help!