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Extra Space Storage
- Self Storage
- New York, NY
About this business
Location details
58 W 143rd St, New York, NY, 10037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Beware they will increase more than 100% within a few months. Bad business practices.
I'm bummed that I didn't read reviews before storing here. They only allow month to month leases, randomingly increase rent for no discernable reason, and their units are NOT climate controlled. Will lower your increased rent (by a little) only if you call and complain. Will never rent with them again. 1110 Route 36, Hazlet, NJ, is the location I'm at.
Do NOT Rent from this company. I found Roaches in my bookbag soon after I rented. They Raised my rate in 9 mos $11 more, told me they can raise it Anytime they wanted too. Buyer BeWare!
Just came from the one in Newark NJ and they stole my deceased husband's shoes!!! I have to go and see what else is missing. I'm going back there to file an insurance claim.
Do not use Extra Space Storage. It was dirty and dusty and mouse infested in Bayshore. Your fee will double in a year and triple in 3 years.
Please stay far away from this company!!! Do some research before signing a lease with them! They do a bait and switch scam on their customers. They get you in and then double or triple your rent. I didn't even get any kind of notice. Sounds like most people don't. Theor reviews are not accurate either. They pushed me into giving them 5-stars before I even got into my unit. They told me to go ahead and file a complaint because there is nothing I can do. I can't believe this place hasn't been shut down yet. Huge scammers!
@Emily S, how about a nice glass of STFU with all of your patronizing remarks. Your company is clearly running bait and switch scams here.
I have never had a more stressful experience working with a storage company than with Extra Space Storage. They come on very friendly but overall have sneaky borderline predatory practices for extorting money. The first month of using the service I was mischarged for insurance that I declined when I first rented. I had to call for days on end to get it fixed. The following month, I see they raised my bill by almost $100. When I called, they wouldn't let me speak to supervisor, continuing to tell me to call back the next day ... read more
Business response:
Your feedback is invaluable to us. We apologize for the issues you experienced and would like to address your concerns. Please feel free to reach out to us at (212) 694-0849.
they overcharge under deliver they don't care raise prices whenever their scam is if you pay in advance you keep that rate only because they lost billions from buying life storage and now trying to get money back charge extra fees and have no customer service to help with real issues go to Public storage they work with you
Business response:
Your feedback is important to us, and we appreciate you taking the time to share your experience. We sincerely regret to learn about the difficulties you've encountered and would like to address your concerns in detail. Our goal is to provide quality service to all our customers, and we're sorry if we've fallen short of your expectations. We understand your frustration regarding pricing and fees, and we'd like the opportunity to discuss this further with you. Please feel free to reach out to us directly at (212) 694-0849 so ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 3,918 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 10:00 a.m.