Extra Space Storage

B S. 

on Yelp

4 months ago

Do NOT Rent from this company. I found Roaches in my bookbag soon after I rented. They Raised my rate in 9 mos $11 more, told me they can raise it Anytime they wanted too. Buyer BeWare! 

Tyese H. 

on Yelp

5 months ago

Just came from the one in Newark NJ and they stole my deceased husband's shoes!!! I have to go and see what else is missing. I'm going back there to file an insurance claim. 

Francine C. 

on Yelp

5 months ago

Do not use Extra Space Storage. It was dirty and dusty and mouse infested in Bayshore. Your fee will double in a year and triple in 3 years. 

Stephanie K. 

on Yelp

6 months ago

Please stay far away from this company!!! Do some research before signing a lease with them! They do a bait and switch scam on their customers. They get you in and then double or triple your rent. I didn't even get any kind of notice. Sounds like most people don't. Theor reviews are not accurate either. They pushed me into giving them 5-stars before I even got into my unit. They told me to go ahead and file a complaint because there is nothing I can do. I can't believe this place hasn't been shut down yet. Huge scammers! 

Cyborg U. 

on Yelp

7 months ago

@Emily S, how about a nice glass of STFU with all of your patronizing remarks. Your company is clearly running bait and switch scams here. 

Stephanie J. 

on Yelp

9 months ago

I have never had a more stressful experience working with a storage company than with Extra Space Storage. They come on very friendly but overall have sneaky borderline predatory practices for extorting money. The first month of using the service I was mischarged for insurance that I declined when I first rented. I had to call for days on end to get it fixed. The following month, I see they raised my bill by almost $100. When I called, they wouldn't let me speak to supervisor, continuing to tell me to call back the next day ... read more

Karen F. 

on Yelp

9 months ago

they overcharge under deliver they don't care raise prices whenever their scam is if you pay in advance you keep that rate only because they lost billions from buying life storage and now trying to get money back charge extra fees and have no customer service to help with real issues go to Public storage they work with you 

Henry K. 

on Yelp

a year ago

Extra space from the start of 2022 lied to me, said pricing for a small closet storage was $45 a month. It has quickly gone up to $103 for just sitting there. I have just moved out and left a few boxes for the trash, wow, my mistake, they sent me a text message stating until I remove these trash boxes, I will continue to be charged monthly. Wow, I didn't realize I had to get even the little trash boxes out. They just want to keep on charging. And a bit lazy I would say. I asked the district director why they kept raisin... read more

Jacqueline S. 

on Yelp

a year ago

Everyone is correct. This seems to be bait and switch. I switched from another unit because I though even with a few increases it would be cheaper. WRONG My rate has increased every month since I have been there with no advanced notice. I have started looking for better option. Renter of Storage space here, be-forewarned.