Extra Space Storage

Janai H. 

on Yelp

a year ago

please people do not use Extra Space storage facility on Sussex ave Newark,NJ .. There units are damaged and not safe for your belongings.. I spoke with Tatiana in corporate office who was very rude and was not willing to assist, when i told her i wanted to file a complaint with someone higher up she hung up on me!! 

Patrice B. 

on Yelp

a year ago

Verified customer: I'm not saying that my experience will be your experience but if I were you, I would consider all of your "storage company" options before you make a decision in storing your precious personal items at an Extra Space Storage. I had my items taken by employees. (Managers) If something like this happens to you .. not only will you never get your stuff back but you will be very frustrated with how the company handles the situation. They are not committed to the customer and will not help you resolve... read more

Sharon C. 

on Yelp

a year ago

My experience is exactly like some of the other reviewers. Rented at one rate and within 2 months I get a notice that my rate is going up. I wish I would have read these Yelp reviews before renting the unit. I will be moving my stuff out asap. I have no idea if what this company is doing is legal or not but it is certainly unethical. Please stay away from this company. 

Don Z. 

on Yelp

2 years ago

Extra Space Storage is a scam - after a few months of renting, they jacked up my price from $256 to $336!!! The notice was hidden inside a random change of address form I almost threw out as junk mail. The storage unit is a dirty, shabby, flimsy tin space with spiders and insulation hanging from the ceiling. No climate control - like storing outdoors. No lighting or electricity access. Cold, dark, and damp - all will be moldy soon if I don't get out. Oh, and the rate increase letter said the price reflected "market cond... read more

Brian K. 

on Yelp

2 years ago

RENTER BEWARE. My rental for a outdoor parking space went from $78 a month to over $150 in less than a year. I did not receive any promotional period at the beginning resulting in the steep rise, just a 30 day notification that the fee would increase from $78 to $140 early in '23 and a few months later a notification that it was going to over $150. I moved to another facility for $65 a month. 

Constance G. 

on Yelp

2 years ago

if I could give 0 stars I would. I see that many other customers have had the same problem I have. Bate and switch. Pure and simple. Do NOT move into this place. Once you are in you're going to be held for ransom. I am so flabbergasted and disappointed. 

Daniel M. 

on Yelp

2 years ago

This place is very misleading and I feel scammed... I rented a unit for $96 a month and everything was fine until I got a bill for $181. I gave them a call and they told me that "the market value doubled" and so now the $181 charge is what I am going to be paying every month. The confirmation email I first received after purchasing the rental stated that my next fee was going to be $96 but now they tell me that they can charge whatever they want because of "market value". Extra Storage Space is dishonest and actively deceits... read more

Anthony T. 

on Yelp

2 years ago

I signed a lease in April 2023 and in just 4 months my payment doubled! This company sucks you in with low rates and they say prices (may) change due to market condition within 4 mos. Well 4 mos. to the day my payment DOUBLED!!!! I will be leaving before my next scheduled payment. I DO NOT RECOMMEND THIS CO. Buyer beware!!!!!!! 

Darren R. 

on Yelp

2 years ago

Beware of this place!! Got me all moved in for a $190.00 a month rate then after 3 months are jacking me up 25% to $250.00. They are a bait and switch company for sure.