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Extra Space Storage
- Self Storage
- New York, NY
About this business
Location details
58 W 143rd St, New York, NY, 10037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
@Emily S, how about a nice glass of STFU with all of your patronizing remarks. Your company is clearly running bait and switch scams here.
I have never had a more stressful experience working with a storage company than with Extra Space Storage. They come on very friendly but overall have sneaky borderline predatory practices for extorting money. The first month of using the service I was mischarged for insurance that I declined when I first rented. I had to call for days on end to get it fixed. The following month, I see they raised my bill by almost $100. When I called, they wouldn't let me speak to supervisor, continuing to tell me to call back the next day ... read more
Business response:
Your feedback is invaluable to us. We apologize for the issues you experienced and would like to address your concerns. Please feel free to reach out to us at (212) 694-0849.
they overcharge under deliver they don't care raise prices whenever their scam is if you pay in advance you keep that rate only because they lost billions from buying life storage and now trying to get money back charge extra fees and have no customer service to help with real issues go to Public storage they work with you
Business response:
Your feedback is important to us, and we appreciate you taking the time to share your experience. We sincerely regret to learn about the difficulties you've encountered and would like to address your concerns in detail. Our goal is to provide quality service to all our customers, and we're sorry if we've fallen short of your expectations. We understand your frustration regarding pricing and fees, and we'd like the opportunity to discuss this further with you. Please feel free to reach out to us directly at (212) 694-0849 so ... read more
Extra space from the start of 2022 lied to me, said pricing for a small closet storage was $45 a month. It has quickly gone up to $103 for just sitting there. I have just moved out and left a few boxes for the trash, wow, my mistake, they sent me a text message stating until I remove these trash boxes, I will continue to be charged monthly. Wow, I didn't realize I had to get even the little trash boxes out. They just want to keep on charging. And a bit lazy I would say. I asked the district director why they kept raisin... read more
Business response:
We're sorry to hear about your experience at Extra Space Storage. Your feedback is important to us. We understand your frustration with the price increases and the situation regarding the remaining boxes. Our pricing is based on market conditions, but we apologize if this was not clearly communicated. We aim to provide clear information about our policies, including the need to completely vacate units upon move-out. We appreciate you bringing this to our attention, as it helps us improve our service and communication with cu... read more
Everyone is correct. This seems to be bait and switch. I switched from another unit because I though even with a few increases it would be cheaper. WRONG My rate has increased every month since I have been there with no advanced notice. I have started looking for better option. Renter of Storage space here, be-forewarned.
Business response:
We sincerely regret to hear about your unsatisfactory experience with our storage services. We understand your frustration regarding the rate increases you've encountered. Your feedback is important to us, and we would like the opportunity to address your concerns in detail. Please feel free to reach out to us directly at (212) 694-0849 so we can discuss this matter further and work towards finding a resolution that better meets your needs. We value your business and hope to have the chance to improve your experience with us... read more
please people do not use Extra Space storage facility on Sussex ave Newark,NJ .. There units are damaged and not safe for your belongings.. I spoke with Tatiana in corporate office who was very rude and was not willing to assist, when i told her i wanted to file a complaint with someone higher up she hung up on me!!
Business response:
Thank you for taking the time to share your feedback, Janai. We're sorry to hear about your experience. Please don't hesitate to reach out to us if there is anything more we can do for you.
Verified customer: I'm not saying that my experience will be your experience but if I were you, I would consider all of your "storage company" options before you make a decision in storing your precious personal items at an Extra Space Storage. I had my items taken by employees. (Managers) If something like this happens to you .. not only will you never get your stuff back but you will be very frustrated with how the company handles the situation. They are not committed to the customer and will not help you resolve... read more
Business response:
Patrice, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (212) 694-0849 so that we can learn more about your experience.
My experience is exactly like some of the other reviewers. Rented at one rate and within 2 months I get a notice that my rate is going up. I wish I would have read these Yelp reviews before renting the unit. I will be moving my stuff out asap. I have no idea if what this company is doing is legal or not but it is certainly unethical. Please stay away from this company.
Business response:
Hi Sharon, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. As always, we're here to help at 888-storage whenever you need us.
Extra Space Storage is a scam - after a few months of renting, they jacked up my price from $256 to $336!!! The notice was hidden inside a random change of address form I almost threw out as junk mail. The storage unit is a dirty, shabby, flimsy tin space with spiders and insulation hanging from the ceiling. No climate control - like storing outdoors. No lighting or electricity access. Cold, dark, and damp - all will be moldy soon if I don't get out. Oh, and the rate increase letter said the price reflected "market cond... read more
Business response:
Hi Don, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 3,951 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.