Extra Space Storage

Carazy N. 

on Yelp

5 years ago

I wish there was a negative star. For this place made it such an inconvience for me. I had been storing my belongings with them for over a year now, and because the office manager copped an attitude with me and we got into a disagreement, she felt the need to power trip on me and evict me from my unit. Now since doing so, I'm not allowed to rent from any other Extra space storage facility, just because the manager at the last facility got all up in her feelings. Now I didn't break any of their rules nor did I deserve to be t... read more

Russ G. 

on Yelp

5 years ago

I am extremely disappointed with the corporate management of this company. The people who work there are great but their policies are disgraceful. I went to pay my monthly bill today and found out I received a rate increase without my knowledge. They claim to habe sent a letter but I did not receive one. However, that is not the worst of my complaint. Upon speaking with the associate I was informed that the rate increase was a company policy which occurs automatically in their system when all of their units are full. So not ... read more

Vivv V. 

on Yelp

5 years ago

this company is the worst, thief and add you late feed every week, if you are late they add tou and add you and add you more and more, not one late feed like all companies, nooo, i was late for one month and they added me like 250 dollars !!!!!!! is insane, they rip you off, dont go there. 

Bernadette B. 

on Yelp

5 years ago

I began my contract with this company (the first time I've ever used a storage facility) based on an "internet special rate." Now, 5 months in, they raised my rate. *DURING THE GLOBAL PANDEMIC.* When I called to ask why the company thought NOW was the time to raise fees, I was told "someone" would get back to me. Of course, no one has called to date. 

Hemi H. 

on Yelp

6 years ago

I physically drove down there to go pay my bill and what I have seen that the storage unit clerks had to doors closed as I looked through the glass door entrance they had 3 staff members they're wearing mask they were no customers there on site. I was the only customer there. In order for me to pay the clerk asked me to slide my credit card or money drew the door I feel very uncomfortable at this point this is how this storage treat their customers if that's the case because in a Corona virus they should not have open th... read more

Semahj K. 

on Yelp

6 years ago

This isn't one of Extra Space Storage's best facilities for four reasons, over pricing, poor customer service, compromised / damaged storage units and the lack of interest in resolving customer service issues. First, I have two different storage units at two locations I'm currently renting from Extra Storage Space both are (5 x 5), one at 58 W. 143rd street, NYC and another at 485 W. 129th street, NYC, both in Harlem NY. The 143rd Street location charges their customers more for their same sized units as the 129th street do... read more

Josh J. 

on Yelp

6 years ago

Zero stars. First of all they had the highest rate possible. Second, the costumer service is horrible. They don't value costumers period. They don't care about your business. At all. DO NOT GO TO THIS LOCATION PERIOD. This is the worst experienceI've ever had with a storage facility. Public storage is way better. Way better. I've been to other extra space storages, they we're way better in ever way. Costumer service and prices. Stay away from this location on panola rd in Lithonia GA 

David N. 

on Yelp

6 years ago

Can you say extortion? They bought out my storage company, a year later after raising the price twice they built another place three blocks away and gave us 29 days notice that "eminent domain" has been claimed and we must clear out. The other location reserved 2-5x5 units for me as they didn't have one 6x8 and when I showed up to sign the lease two days before moving my stuff somehow the second unit had been cancelled with no reason they could tell me. They offered another at an 50% higher rate to make up for it. I'm mo... read more

Jacque A. 

on Yelp

6 years ago

I still haven't received my month free rental that was and still is being advertised. I have had this storage unit since 2009 and the prices keep going up. The first unit I had there was water damage to my belongings they offered nothing to compensate. I was able to change units and had to pay a mover to move my things after being there only a month or two. They only thing I do like is the hours of operation and location. As I live in the area. Poor customer service.