Extra Space Storage

David N. 

on Yelp

6 years ago

Can you say extortion? They bought out my storage company, a year later after raising the price twice they built another place three blocks away and gave us 29 days notice that "eminent domain" has been claimed and we must clear out. The other location reserved 2-5x5 units for me as they didn't have one 6x8 and when I showed up to sign the lease two days before moving my stuff somehow the second unit had been cancelled with no reason they could tell me. They offered another at an 50% higher rate to make up for it. I'm mo... read more

Jacque A. 

on Yelp

6 years ago

I still haven't received my month free rental that was and still is being advertised. I have had this storage unit since 2009 and the prices keep going up. The first unit I had there was water damage to my belongings they offered nothing to compensate. I was able to change units and had to pay a mover to move my things after being there only a month or two. They only thing I do like is the hours of operation and location. As I live in the area. Poor customer service. 

David M. 

on Yelp

6 years ago

Avoid this facility! They pulled a bait and switch. I reserved a space at the "internet rate." I called when I was on the way over and was assured the space I had reserved was available. I got there and was told that was a mistake. I was shown a similar one at a higher cost, then was told it was not available and when they tried to switch me to a smaller one at the same price, I said enough and cancelled the rental. They assured me my money would be refunded (on my credit card) but five days later I am still waiting for... read more

Latoya B. 

on Yelp

7 years ago

I've had this unit for sometime now. The workers there aren't very friendly but this is quite typical in the bronx. I noticed they don't clean that well because there have been times I've smelled urine near the units. Not entirely their fault, since human beings should know not to urinate near people's units. One thing that bothers me is I wish they had longer hours to access the gate. I work downtown in the city and get off of work at 6pm. By time I get uptown it's 7:30 and that's if the train is running correctly (which ... read more

Stephanie M. 

on Yelp

9 years ago

This place is a rip off. I have been with them two years & always paid in a timely fashion. I missed a Payment due to illness & Bam $125 late fee was accessed, which is more than the monthly fee. I asked for some sort of break! They close early so there's no access after 6pm. They're a rip off - act nice in your face but will take your money. Don't go here you will regret it