This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- New York, NY
About this business
Location details
58 W 143rd St, New York, NY, 10037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
very friendly to your face just like any thief, but they raise your monthly fees without telling you it's going to happen. According to them they let you know by "mail". competed thieves and liars. Do not rent from here if it's long term. I've been raised over a hundred dollars. If you rent make sure it's a flat rate with no possibility of being raised
So the business owner responded to my review on Yelp about getting in touch with her, and I've tried SEVERAL times to no avail. Not surprised. I call the number she provided, and all I get is info re my account such as last payment made and when the next payment is due, but no way to speak to an earthling. Then I tried emailing customer "support" LOL but I have yet to hear from her. I keep getting random people calliing themselves "customer service" writing back asking the same question "Thank you for reaching out. I am... read more
Business response:
Janne, thank you for sharing your feedback and experience with us. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. We are disappointed to hear that we have not met your expectations and would love the chance to speak with you in more detail to see how we can resolve your concerns. Please call us at 888-storage or email our team at customerservice@extraspace.com.
I have been renting here for over 4 years which has been good until recently when my code started only get me in 15% of the time and this is during the gates hours. I have called multiple times and you never get help which this has been a major inconvenience including now with i not being able to get in but using my correct code
Initially I was impressed with the price and the staff. However I received notice of a rate increase.This is my second rate increase in a few months. That's taking advantage of people. Who wants to keep moving their stuff and that's what they're banking on. Disgraceful tactics .
Business response:
Hi, Gail. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Warning! you will rent your space under a "promotional" deal and then they will subsequently jack up up your rates. I was originally paying $123/mth and received and email notice of payment every month. In less than a year they raised to $147 and then after 8 months raised to $176. They want you get your stuff in in their facility and then take advantage of the time and expense to move again. They claimed to have "mailed" notice of a rate increase however we don't recall receiving any such notice. When asked if they al... read more
Business response:
Hi S, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I rented at the extra space on Elvis Presley and Gateway from November to March. The representative was really nice when I came in to rent my unit. I had pleasant experiences when going in to pay for my unit monthly, until I received and increase notice in the mail. I called to inquire about what was going on. I hadn't even been there four months prior to a $23 increase when I was already struggling to pay the $143 per month. All I was told is that extra space keeps increasing there rates. I was not willing to give away mone... read more
Business response:
Hi Miss M. Thank you so much for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage... read more
BUYER BEWARE!!! 18 months ago the front wall of the storage building had a leak which drained into my storage unit. I found the damage(ruined furniture) and notified ES. I moved my belongings to another unit by myself after I came up with the solution to their problem. Flash forward to 2021, Texas freeze broke their pipes and flood. Same response. My problem. I moved out. NEVER will recommend or use ES again.
Business response:
We're sorry to hear about your experience, M. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (212) 694-0849 so that we can assist with your concern.
I use Extra Space Storage on University City Blvd in Charlotte, NC. They are so shady with pricing. I was quoted a price that was reasonable, then I had to add "insurance" on top of that. After just a few months with my items in storage, there is a surprise $15 increase. So annoying and a waste of my money. I will never use Extra Space Storage again. They are shady and manplitive.
Business response:
Shawn, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If you need anything, please call us at 888-storage.
The state of Texas Extra Space Storage store #609, in Rowlett TX, on Hwy 66 have a good and professional manager, Lisa. The facility is always so clean. However, the incorporation goes up on the rent every 5 months or 9 months. Why? We are in hard times. I am retired. I saw other states,with this same complaint. You will keep tenants longer. If you don't drain their pockets, no tenants, no money. We are the reason you are in business. Lisa is very kind and helpful. However, Lisa is not the owner. Maybe the governm... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 3,847 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.