Extra Space Storage

S T. 

on Yelp

4 years ago

Warning! you will rent your space under a "promotional" deal and then they will subsequently jack up up your rates. I was originally paying $123/mth and received and email notice of payment every month. In less than a year they raised to $147 and then after 8 months raised to $176. They want you get your stuff in in their facility and then take advantage of the time and expense to move again. They claimed to have "mailed" notice of a rate increase however we don't recall receiving any such notice. When asked if they al... read more

Tajuana- Miss Memphis M. 

on Yelp

4 years ago

I rented at the extra space on Elvis Presley and Gateway from November to March. The representative was really nice when I came in to rent my unit. I had pleasant experiences when going in to pay for my unit monthly, until I received and increase notice in the mail. I called to inquire about what was going on. I hadn't even been there four months prior to a $23 increase when I was already struggling to pay the $143 per month. All I was told is that extra space keeps increasing there rates. I was not willing to give away mone... read more

M E. 

on Yelp

5 years ago

BUYER BEWARE!!! 18 months ago the front wall of the storage building had a leak which drained into my storage unit. I found the damage(ruined furniture) and notified ES. I moved my belongings to another unit by myself after I came up with the solution to their problem. Flash forward to 2021, Texas freeze broke their pipes and flood. Same response. My problem. I moved out. NEVER will recommend or use ES again. 

Shawn B. 

on Yelp

5 years ago

I use Extra Space Storage on University City Blvd in Charlotte, NC. They are so shady with pricing. I was quoted a price that was reasonable, then I had to add "insurance" on top of that. After just a few months with my items in storage, there is a surprise $15 increase. So annoying and a waste of my money. I will never use Extra Space Storage again. They are shady and manplitive. 

Sharon S. 

on Yelp

5 years ago

The state of Texas Extra Space Storage store #609, in Rowlett TX, on Hwy 66 have a good and professional manager, Lisa. The facility is always so clean. However, the incorporation goes up on the rent every 5 months or 9 months. Why? We are in hard times. I am retired. I saw other states,with this same complaint. You will keep tenants longer. If you don't drain their pockets, no tenants, no money. We are the reason you are in business. Lisa is very kind and helpful. However, Lisa is not the owner. Maybe the governm... read more

Dawn M. 

on Yelp

5 years ago

My items had been stored with them for more than a year when I was $40.00 behind and they gave away my items without any notice. I made arrangements with the office to pay on Friday when I received a text message on the 11th requesting a call. I called and was informed that my items were auctioned on the 4th. My red flag should have been the price gouging with this company. I was told to come in and pick up my personal belongings. I went in to find only broken totes with papers i n them. I later received a check for $104.00 ... read more

David B. 

on Yelp

5 years ago

Do not store your RV here. Our new fifth wheel was broken into within the first week of storing it with them. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. Extra Space takes no responsibility for security or theft. 

Carazy N. 

on Yelp

5 years ago

I wish there was a negative star. For this place made it such an inconvience for me. I had been storing my belongings with them for over a year now, and because the office manager copped an attitude with me and we got into a disagreement, she felt the need to power trip on me and evict me from my unit. Now since doing so, I'm not allowed to rent from any other Extra space storage facility, just because the manager at the last facility got all up in her feelings. Now I didn't break any of their rules nor did I deserve to be t... read more

Russ G. 

on Yelp

5 years ago

I am extremely disappointed with the corporate management of this company. The people who work there are great but their policies are disgraceful. I went to pay my monthly bill today and found out I received a rate increase without my knowledge. They claim to habe sent a letter but I did not receive one. However, that is not the worst of my complaint. Upon speaking with the associate I was informed that the rate increase was a company policy which occurs automatically in their system when all of their units are full. So not ... read more