Extra Space Storage

Name: Extra Space Storage
Address: 58 W 143rd St, New York, NY, 10037, US
Telephone: (212) 694-0849
Rating: 4.8

4.8

Self Storage
New York, NY

About this business

Consumer Services Self Storage

Location details

58 W 143rd St, New York, NY, 10037, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.83,847 reviews

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Dawn M.

4 years ago

My items had been stored with them for more than a year when I was $40.00 behind and they gave away my items without any notice. I made arrangements with the office to pay on Friday when I received a text message on the 11th requesting a call. I called and was informed that my items were auctioned on the 4th. My red flag should have been the price gouging with this company. I was told to come in and pick up my personal belongings. I went in to find only broken totes with papers i n them. I later received a check for $104.00 ... read more

Business response:

We're sorry to hear this, Dawn. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further.

David B.

4 years ago

Do not store your RV here. Our new fifth wheel was broken into within the first week of storing it with them. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. Extra Space takes no responsibility for security or theft.

Business response:

Hi David, thank you for your feedback. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?

Carazy N.

4 years ago

I wish there was a negative star. For this place made it such an inconvience for me. I had been storing my belongings with them for over a year now, and because the office manager copped an attitude with me and we got into a disagreement, she felt the need to power trip on me and evict me from my unit. Now since doing so, I'm not allowed to rent from any other Extra space storage facility, just because the manager at the last facility got all up in her feelings. Now I didn't break any of their rules nor did I deserve to be t... read more

Russ G.

5 years ago

I am extremely disappointed with the corporate management of this company. The people who work there are great but their policies are disgraceful. I went to pay my monthly bill today and found out I received a rate increase without my knowledge. They claim to habe sent a letter but I did not receive one. However, that is not the worst of my complaint. Upon speaking with the associate I was informed that the rate increase was a company policy which occurs automatically in their system when all of their units are full. So not ... read more

Business response:

Thanks for taking the time to leave your feedback, Russ. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 88... read more

Vivv V.

5 years ago

this company is the worst, thief and add you late feed every week, if you are late they add tou and add you and add you more and more, not one late feed like all companies, nooo, i was late for one month and they added me like 250 dollars !!!!!!! is insane, they rip you off, dont go there.

Business response:

Hi Vivv, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (212) 694-0849.

Bernadette B.

5 years ago

I began my contract with this company (the first time I've ever used a storage facility) based on an "internet special rate." Now, 5 months in, they raised my rate. *DURING THE GLOBAL PANDEMIC.* When I called to ask why the company thought NOW was the time to raise fees, I was told "someone" would get back to me. Of course, no one has called to date.

Business response:

Hi Bernadette, we know that providing customers with convenient, secure, and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Please feel free to reach out to us at 888-STORAGE.

Hemi H.

5 years ago

I physically drove down there to go pay my bill and what I have seen that the storage unit clerks had to doors closed as I looked through the glass door entrance they had 3 staff members they're wearing mask they were no customers there on site. I was the only customer there. In order for me to pay the clerk asked me to slide my credit card or money drew the door I feel very uncomfortable at this point this is how this storage treat their customers if that's the case because in a Corona virus they should not have open th... read more

Business response:

Hemi, thanks for your review. To help manage your rental with Extra Space from the comfort of your home, we have two great options available! My Account, which is available for you at www.extraspace.com. Along with our dedicated service center agents who can be reached 24/7 at 888-storage.

Semahj K.

5 years ago

This isn't one of Extra Space Storage's best facilities for four reasons, over pricing, poor customer service, compromised / damaged storage units and the lack of interest in resolving customer service issues. First, I have two different storage units at two locations I'm currently renting from Extra Storage Space both are (5 x 5), one at 58 W. 143rd street, NYC and another at 485 W. 129th street, NYC, both in Harlem NY. The 143rd Street location charges their customers more for their same sized units as the 129th street do... read more

Business response:

Thank you for leaving a review, Semahj. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at 888-STORAGE regarding your concerns.

Josh J.

5 years ago

Zero stars. First of all they had the highest rate possible. Second, the costumer service is horrible. They don't value costumers period. They don't care about your business. At all. DO NOT GO TO THIS LOCATION PERIOD. This is the worst experienceI've ever had with a storage facility. Public storage is way better. Way better. I've been to other extra space storages, they we're way better in ever way. Costumer service and prices. Stay away from this location on panola rd in Lithonia GA

Business response:

Josh, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.