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Extra Space Storage
- Self Storage
- New York, NY
About this business
Location details
58 W 143rd St, New York, NY, 10037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
at first I was completely happy with my choice of extra space storage. But then they went ahead and upped the price of my storage unit 80 bucks and never told me anything about it. This weekend my husband made myself move out of extra space storage to another storage unit that was way cheaper these people increase their prices and do not tell their customers and I think it's a bunch of crap. I do not recommend this place
I'm in New York City and have been renting a storage unit at extra space storage in the Bronx. I've been renting there for almost 4yrs straight but about 2 yrs ago I did a news article on them for not having a working elevator in a 7 plus store building for over 2 yrs but meanwhile still charging the clients the same fees. In November of 2021 I had a outstanding payment of $700 in which I paid on November 3rd 2021. In December I was called and said that I had a late fee and during this time they raised my fee from $168 month... read more
Business response:
We are sorry to hear this, Darney! Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we, along with a lot of other storage companies, are strictly month-to-month leasing. We really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! Your business means a lot to us, so if you have any additio... read more
I tried all day long to make payment to my storage unit and spoke to over 10 people and not one person helped me. All I needed was a code so I could change my password and get into my account and pay.
Extra Space Storage just raised my storage fee in Bronx, NY, over 40% without notice from $99 to 141 a month. This is typical of their business practices. This is forba storage space advertised at a "special rate" two years ago at under $70 a month. It gone up in price 100% in two years. I expect to tell Extra Space Storage that if this latest fee hike is not rescinded, i am closing my account. I look forward to posting their response here.
Business response:
Hi Robert, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
The units are clean - and the folks at the local office are very nice to work with. However - I rented a 10x20 unit for $129.00 per month. Within 8 months - they raised my rate to $209.00 per month based on "revenue management" practices. And apparently, they will raise my rate twice a year - until I get fed up and move my stored items. Do not rent from this company. They are not honest and will gouge you on prices.
I am an Ebay Seller and keep merchandise in my unit. I was sitting in my car and making a list for what Items I need to get out of my storage in order to ship. The management here came to my car and harassed me. They told me to hurry up and move along and stop loitering. As a black business owner I hope I wasn't treated differently because of my skin color. . I shouldn't have not been bothered being in my car for 15 minutes after I've been a tenant for 2 years!. I don't think I will continue doing business with this company... read more
Business response:
Hi Khadijah, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to improve. Please feel free to call us at 888-storage if you would like to share more details with our team.
Is there a really not massage therapist that you can tell that they're not license north train they don't act like they know what they're doing they don't even seem to understand the muscle groups and figure out how the body mechanics works affectively together it is not only a bad massage but could be could be a dangerous massage because they don't know what they're doing
Business response:
Hi Michele, thanks for your review. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We will always notify you 30 days before a rate change will take place. We are always looking for ways to improve, we would like a chance to discuss this in detail? Give us a call at (888)-STORAGE or stop by the office... read more
Out of the blue they put up a 40% INCREASE IN MY STORAGE RENT!!! WITHOUT ANY NOTICE!!! Really unbelievable! Looks like I am dealing with thugs here! So if you don't want to suddenly receive 40% to 50% increase in your storage rent, definitely don't choose extra storage space.
These guys at Extra Storage Space are similar to bandits. Like the ones who sailed looking for treasures at the time of the Captain Drake in 16th century. We signed at Davie for a 6x12 unit and they of course never told me how often they could increase pricing. One does not look at the dozens of pages of all contract but one cannot ever imagine that after 16 weeks they can increase the price over 50%. In my case I was lucky and it was only 20%. When I called the customer service a very polite lady told me that if we did no... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 3,847 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.