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Extra Space Storage
- Self Storage
- New York, NY
About this business
Location details
58 W 143rd St, New York, NY, 10037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I signed a lease in April 2023 and in just 4 months my payment doubled! This company sucks you in with low rates and they say prices (may) change due to market condition within 4 mos. Well 4 mos. to the day my payment DOUBLED!!!! I will be leaving before my next scheduled payment. I DO NOT RECOMMEND THIS CO. Buyer beware!!!!!!!
Business response:
We're sorry to hear this, Anthony. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Beware of this place!! Got me all moved in for a $190.00 a month rate then after 3 months are jacking me up 25% to $250.00. They are a bait and switch company for sure.
Business response:
Hi Darren, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
DO NOT STORE HERE! All of the items (in other words my complete storage was wiped clean) STOLEN at the location on 4001 Old Spanish Trail. They claimed they have no idea how someone drilled my lock and stole ALL of the items out of my storage unit. They also cleaned it because it was spotless when I went to check my unit. The manager called me and asked if I had movers to remove my items because my unit was open and empty. They would not allow me to see video footage. But they only cameras at the entry door and by the eleva... read more
If I could write a negative star I would. My television and other personal items were stolen from the grandville location. I could write a novel about it, but the company would not do anything. Spent a lot of $ for insurance and monthly payment just for them to do nothing
Business response:
Thank you for your review, Tj. We are sorry to hear about your experience with us. Please give us a call at 888-storage to discuss what options we may have for you!
Advertised rates are consumer fraud. They give you a low rate for 3 months so you will pay the costs (like truck rental) of moving everything to their space, and then they raise the rates by 50% or more. The notice saying they are raising rates says that they "are adjusted depending on current market conditions." But they are still offering new customers the lower rates. They only raise them by 50% after they've sucked you in. This is such an egregiously poor business practice that I am filing complaints with any and al... read more
Predatory practices. I'm told I have to move out of the unit I have been in for seven years if I need the same rate as a new customer coming in requesting the same size unit. I'm paying nearly twice that. Everytime you look, there's a charge. PREDATORY IS AN UNDERSTATEMENT !!!!!
Business response:
Hi Letta, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
they suck and hike prices as soon as they can plus all of my stuff has been ravaged by rodends!!!!!
Business response:
Thank you for your review, Danielle. We are sorry to hear about your negative experience with us. We would love a chance to look into this for you. Will you call us at 888-storage?
I rented a 5x10 space from these guys in March for $70 a month. In July I get a text from them letting me know they took $140 out of my account for that same space. For some reason they doubled the cost of my space. Unfortunately I am gone for the summer and cannot move out of this space until November. I called them and they said they would Only charge me the $70 for August, but of course that didn't happen. Find a better company. My location isn't even nice. Total ripoff!!
Business response:
Your feedback is very important to our team, Kelly. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
I was really happy and impressed AT FIRST. I received the online rate the first month, then my 2nd month it went up by over $100 and now for my 3rd month, I was notified its going up ANOTHER $100!! This is very dirty nasty business! They know how hard it is for people to turn around and pay movers again and go through that moving headache again. Not to mention plane tickets and motels for those of us who are out of state. But I'm going to do it!...I'm not leaving my belongings with a business that cannot be trusted. Its con... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 3,920 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.