First Acceptance Insurance

Jill K 

on BBB

a year ago

Jason P********* was great.he explained everything and got me best rate.He was very professional .I would recommend him to my friends and family.Great guy thanks again jason. 

Heather W 

on BBB

2 years ago

Amazing insurance! AI would recommend speaking with Krystal V******* ! She will take care of you ! 

Reinaldo P 

on BBB

2 years ago

Llame para información acerca de mi póliza y cambio del líen holder y me atendieron de lo más bien. 

Sandra C 

on BBB

3 years ago

I have had Acceptance for a few years and my son had a recent accident, everything was handled professionally and in a timely matter. 

Aaliyah C. 

on BBB

3 years ago

I needed auto coverage for my new car. Miss Y***** at the Murfreesboro Pike location was patient with helping me find affordable coverage. Great customer service and she is very personable. 

Anisha W. 

on BBB

3 years ago

Ms. Y***** was very helpful towards me she was very patient she was very polite she helped me she helped me understand what my policy existed in what I would be covered for what I wouldn't be covered for if I had a deductible with my monthly payment would be for my down payment will be she took her time with me she was very kind thank you so much. 

Taea C 

on BBB

a week ago

So I got this car insurance on January 13. I canceled January 16 from Georgia until today, January 22nd I find out that there’s a cancellation fee and you get 10% of your money back mind you I didn’t get this when I cancel my policy. I was told later when I had to cancel the policy because I live in Kansas I bought the car in Georgia and both the car in the car insurance allow me to get insurance knowing I will never have license in Georgia now they throw me around like I’m a piece of trash. This company *****. I hope my rev... read more

Kathy V 

on BBB

a month ago

Same story as everyone else. One of their insured drivers rear ended my son and totaled his car. I have placed over 20 documented recorded calls to the adjuster and probably six to his supervisor. The supervisory notated she had left me a voicemail. My phone records prove otherwise. Received one email stating they were investigating whether the driver was covered. The accident happened on 11/21. I’m letting my insurance company handle it and sue them. Not once have they replied to any call or contacted me. I’ve filed a forma... read more

Layna C 

on BBB

2 months ago

Our small business truck was hit in the rear by a gentleman insured by First Acceptance Insurance, this occurred in June 2025. Our truck was considered totaled, our driver was stopped waiting to turn left, their insured just rammed into our truck and police report charged him 100% for the accident. The First Acceptance adjuster had our truck moved to another auction holding location 8/21/25. The adjuster assigned said she would have a settlement offer by 9/5/25. After many calls and emails that were not answered, I find out ... read more