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First Acceptance Insurance

3.9

About this business

Location details

3813 Green Hills Village Dr, Nashville, TN, 37215, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 8:00 p.m.
Tue6:00 a.m. to 8:00 p.m.
Wed6:00 a.m. to 8:00 p.m.
Thu6:00 a.m. to 8:00 p.m.
Fri6:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
Sun8:00 a.m. to 5:00 p.m.
3.91,679 reviews
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Jill K's profile image
Jill K 
11 months ago

Jason P********* was great.he explained everything and got me best rate.He was very professional .I would recommend him to my friends and family.Great guy thanks again jason. 

Business response:

Thank you for your review. We're so glad you had a great experience with Jason. If you ever need any assistance, please call us at 800-321-0899. We're always happy to help. 

Heather W's profile image
Heather W 
a year ago

Amazing insurance! AI would recommend speaking with Krystal V******* ! She will take care of you ! 

Business response:

Thank you for your review. We're so glad Krystal was able to help with all your insurance needs! Thank you for choosing Acceptance Insurance. 

Reinaldo P's profile image
Reinaldo P 
2 years ago

Llame para información acerca de mi póliza y cambio del líen holder y me atendieron de lo más bien. 

Business response:

Gracias por la reseña. Nos complace que haya tenido una experiencia positiva con nosotros. ¡Por favor, háganos saber cómo podemos mejorar y ganar 5 estrellas! 

Sandra C's profile image
Sandra C 
2 years ago

I have had Acceptance for a few years and my son had a recent accident, everything was handled professionally and in a timely matter. 

Business response:

******, thank you for your review. We're so glad your claim was resolved quickly. If we can be of any further assistance, please call us at 800-779-2103. We're always happy to help! 

Aaliyah C.'s profile image
Aaliyah C. 
3 years ago

I needed auto coverage for my new car. Miss Y***** at the Murfreesboro Pike location was patient with helping me find affordable coverage. Great customer service and she is very personable. 

Business response:

Thanks for your feedback, *******! We're so glad Yvonne was able to help with all your insurance needs. Thank you for choosing Acceptance insurance. 

Anisha W.'s profile image
Anisha W. 
3 years ago

Ms. Y***** was very helpful towards me she was very patient she was very polite she helped me she helped me understand what my policy existed in what I would be covered for what I wouldn't be covered for if I had a deductible with my monthly payment would be for my down payment will be she took her time with me she was very kind thank you so much. 

Business response:

Thank you for your review! We're so glad Yvonne was so helpful. Thank you for choosing Acceptance insurance. 

Anne L's profile image
Anne L 
2 weeks ago

Absolutely the worst insurance company I have ever dealt with. Hands down. I was rear ended on September 2 by someone insured by Firat Acceptance. I have been given a claim number and an adjuster by the name of ***********who does nothing to fix my vehicle. He said he sent over 8 emails requesting the police report. After one phone call with the police department I had the report and sent it to him. He said that was not proof his insured caused the damage. He asked for pictures, I sent pictures. This is a poor excuse for an ... read more

Travis G's profile image
Travis G 
a month ago

You better hope you never have to file a claim with first acceptance, you should just go ahead and get a lawyer. Worst company ever to deal with. No communication or anything. 

matthew H's profile image
matthew H 
2 months ago

I have been trying to be on automatic payment for my insurance but because of a technical issue on their end the payment wasn’t ever going through leading me to be late charged plus charged 10 extra dollars to have to call in to get a payment through. Everytime I call to make sure my insurance is paid for I am penalized for having to do so when if they had it on automatic payment that actually drew the money when it was needed I wouldn’t have to call in. So as I’ve tried to resolve the issue the manager claims that I shouldn... read more

Frequently asked questions about First Acceptance Insurance

How is First Acceptance Insurance rated?

First Acceptance Insurance has a 3.9 star rating with 1,679 reviews. 

When is First Acceptance Insurance open?

First Acceptance Insurance is open now. It will close at 8:00 p.m.