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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
If I could rate this company a negative five star review I certainly would. This company has been the worst to deal with in regards to my car and dealing with car insurance! I will never recommend anybody to be with this company. They are very disorganized which is extremely frustrating!!
Business response:
Thank you for your comments. We're sorry to learn you had a negative experience with us. Please email your claim # to first acceptance.com and we'll be glad to provide any updates.
This Company needs to be closed down and reported for taking advantage of people. I was in an accident in July and it was not my fault, I haven't heard from this company period, ******and ******* and *****should be ashamed of their self, How do you people sleep at night knowing all the fraudulent things you have done to people as I look at all these reviews I don't see anything solve on your end. I was sent a letter to my lawyer on yesterday it took them three months to figure out that the Insured didn't have no coverage at ... read more
Business response:
*****, please email your claim # to ***************************. We have limited means to resolve issues on this platform but will be glad to help once we receive your email. Crash investigations are common during the claims process, as is determining coverage. We look forward to hearing from you.
On June 8, 2026, I was involved in an automobile accident in which another driver hit my vehicle, causing it to be totaled. I was not at fault for the accident, and the police report reflects that I was not responsible. I had made my insurance payment before midnight on June 3, 2026, and the payment was withdrawn from my bank account. Based on that payment, I understood that my insurance coverage was active at the time of the accident on June 8. Despite this, my insurance company determined that I was at fault for the accide... read more
Business response:
Thank you for your comments. We apologize for the lack of communication with your claim. Please email your claim # to ***************************and we will escalate to Claims Leadership for an update and next steps to resolve. We look forward to hearing from you.
This is absolutely the worst insurance company I have ever dealt with and if I had a thought to do my reviews I would have not went with this company they are very hard to work with they do not return phone calls I had an accident on August the 7th this is September the 14th and I still have not settled did not have an automobile and my insurance company gave me the very lowest for my car my finance company is fighting with them to try to get a fair appraisal they've got it appraised in my area for a lot more money closer to... read more
Business response:
********, please email your claim # to *************************** and we'll be glad to escalate this to Claims Leadership for additional review. We look forward to hearing from you.
I'd leave zero stars if I could. One of their insured hit my parked car a week ago and I've left multiple messages with no response! I work for a law firm, so if I have to, I will get them involved.
Business response:
****, we apologize for this poor communication. Please email your claim # to ***************************and we will reach out to claims for an update.
By far the worse insurance company ever. Claim # was given on 7/22. Adjusters name was ******** ******. I only heard from her one time during this process its been over 3 months and I still dont have my car. They told me they were going to total my car, then after 3 weeks that agreed to allow me to do a contract to repair, 3 more weeks goes by and then they issue the check which is still not at the new body shop who agreed to the contract to repair. Every time I call I get no response, but they are quick to call me when a pa... read more
Business response:
******, we apologize for this inconvenience. Please email your claim # to reviews@firstacceptance.com and we will escalate this to claims for an update. We look forward to assisting you.
Just hope that you never have to deal with this insurance company. My wife's SUV was sideswiped in the parking lot of her job by a driver who carries this insurance company. Mind you, she was PARKED, and the vehicle was unoccupied. Our claim was denied, because the driver didn't carry commercial driver's insurance, only personal. So they are willing to cover her personal liability knowing she is an **** ****driver? Please be careful out there folks, insurance is a dirty game!
Business response:
Thank you for your comments. Please email your claim # to reviews@firstacceptance.com so we can escalate this to claims for additional clarification. We look forward to hearing from you.
A guy did a false claim now I can't get any call backs from this company he he had a chance to make a claim a false claim. And it's really when you've got a voice mail saying your in the office but unable to talk that says alot. I hope inget some sort of help at some point.
Business response:
Hi *****- please email your claim # to reviews@firstacceptance.com and we will be glad to provide you with an update. We're always happy to help!
This has been the worst insurance "company" I have ever had to deal with. One of their insured hit my PARKED vehicle in a lot they should not have even been in. I had to have my car towed and need a rental and have yet to receive the promised adjuster call. I have called 10 times in the last 24 hours. This place is a JOKE
Business response:
*******, please email your claim # to reviews@firstacceptance.com so we can reach out to claims for an update. Thank you!
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 4 star rating with 2,433 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 8:00 p.m.