First Acceptance Insurance

Tiffany J 

on BBB

6 months ago

I too have been experiencing the same thing same problems with 1st Acceptance insurance you call they transfer you to the same person that never answers the phone which is Nicholas S******** my Claim Adjuster no response no emails back. I called to speak to a supervisor. I never get to speak to a supervisor then the case was transferred over to Brittany M*****. She never answers the phone and at this rate, they were trying to say the person who hit me they were investigating his proof of coverage, which doesn’t take that lon... read more

Darnell W 

on BBB

6 months ago

It is completely unacceptable that my claim has been dragged out for nearly a month with no urgency or professionalism on your end. I was told it would take 7-10 business days to evaluate my submitted documents, yet here we are well past that timeframe with no resolution. I have provided all necessary documentation regarding my medical expenses and lost wages, and there is no justifiable reason for this continued delay. If your goal is to make this process as frustrating as possible in hopes that I’ll just accept a lowball o... read more

Tonya B 

on BBB

7 months ago

You call you get nobody but transferred around like just ways to get you to hush . I guess I’ll have to get my lawyer and my insurance involved this is Terrible And so unprofessional 

Tom C 

on BBB

7 months ago

I was hit by a client of First Acceptance - the police came, gave him 2 citations and I contacted them to initiate a claim. When I was hit I was 10 minutes away from selling the car. The buyer chose to take it, but I ended up having to take 25% off of the price. This junk insurance company accepted liability (I have it in an email) and then said that since they couldn't inspect the car, they won't pay me for the damages. I don't have the car anymore you idiots and I told you that. You have tons of pictures, a video of the da... read more

Lu Ann B 

on BBB

7 months ago

I reported a claim to First Acceptance on 11-07-2024, assigned Brittany M. I have not heard from anyone in over 2 months. There is a message when you leave a voicemail to not leave more than one message because it will delay their response back I have mailed and attempted to talk with Customer service. I can drive my car but there a huge dent in my back door and it squeaks. Customer Service doesn't help they put you through to the adjusters line. This is crazy, it's going on 3 months! 

Carla I 

on BBB

8 months ago

I reported a claim to First Acceptance on 1/3/2025. I was assigned an adjuster Sarah D****** and have not heard from her in 10 days. I have called and left messages; her voicemail says "Do not leave multiple messages as this will delay our response to you!" I would not have called multiple times if she had returned my first phone call. My car thankfully is drivable but what if it wasn't? I called customer service and they told me they could not help me. In the meantime, the back end of my car is falling off, the back lights ... read more

Maia W 

on BBB

8 months ago

My accident was on November 1. It's been 2 months now and they still haven't resolved the prob. I've called my advisor and his supervisor and no one has responded to me. I got one call from them sense the accident but my advisor was very rude when I actually got to talk to them on the 15 saying my bank didn't fill out everything he needed.. I was sent an email on December 31 saying everything was done and my lean holder should get a check. My bank still hasn't gotten a check and my advisor nor his boss has gotten back to my ... read more

Reginald R 

on BBB

8 months ago

My insurance is with first acceptance and when I reported the matter to the adjuster on 12.19.24 and they assigned me at fault. I explained to them the person who hit me (t-boned) was never stationary and they were not in the proper lane in the first place. The adjuster from first acceptance said I was at fault due to the commonality of a statement from myself and the other driver mentioning I admitted of making a turn. When I mentioned that the other driver was in the wrong position, the adjuster states..."we did not touch ... read more

Keyetta D 

on BBB

8 months ago

My accident was on 09/09/2024! My car was totaled by a First Acceptance Ins customer. I waited for over two months before they sent anyone out to look at my car. I couldn't reach anyone to tell me the progress, it took the agent from my insurance company to reach out. They finally sent someone to look gave an estimate. And guess called me left a message and when I called back never could get an answer. First my car is totaled then I I had to come out of my pocket to get a new car and still haven't been compensated. So my car... read more