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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
My son was in an accident with a wrong way driver that has First Acceptance insurance. It has been three weeks and they still say the are invstigating the accident via text message. I have left 4 messages with the person handling the claim and cannot get a call back. I ended up using my own insurance and they will go after a refund from this crappy company. Buyer beware...
Business response:
Thank you for your feedback. We apologize for this inconvenience. Please email us the claim number and name of the claimant and will be glad to provide you with an update. We hope to speak with you soon.
Got my money and I never heard from them. They didn’t even set me up with the right insurance needed when called to fix or find out they hung up the call and never called me back and I believe my number is blocked. I am now having to report this to the bank to get my money back
Business response:
Thank you for your comments. We're unable to find an account with the username provided, but would like to help. Please email your policy number to us at *********************************and we'll be glad to provide assistance. We hope to speak with you soon.
It seems like this company is known for one thing and that is bad faith handling of claims. I was told my claim will be denied multiple times over the phone of which I have recordings prior to them even conducting an investigation. Currently in the process of suing them. Desiree M***** and Lisa W***** are the adjusters who lack competence and think they can continue to get away with bad faith handling.
Business response:
Thank you for your comments. Our records indicate that your claim is still being investigated. . Since you have retained legal counsel, any additional updates will go through them.
Worse insurance company I ever dealt with website is not worth the ****customer service is good but do not deal with them
I feel like nobody works there other than representative sells the insurance. Terrible place, dodges your phonr calls, nobody answers either calls you back.
Business response:
Thank you for your review. Our records indicate that this loss occurred on 3/14/25; photos of damage were provided on 4/14/25 and payment was issued 2 days later, on 4/16/25. Your claim status is now closed. If you need additional assistance, please c0all us at 80-779-2103.
The Sucky insurance company I've ever deal with. They only let me 29 days of insurance. I don't remend them
As I read these reviews I really cant help but laugh because this is the same exact thing that they are doing to me. Listen very carefully, they will intentionally drag this out as long as possible to make you desperate and then send you a lowball offer. YOU MUST SUE and take to trial if necessary, only speak to attorneys that are prepared to take this to trial. If they keep getting away with their bad faith tactics they will continue to do it. If you have a considerable amount of proof and you speak to a lawyer and are conf... read more
I have been going through the same thing they tell me my claim is under investigation because my car is a told loss and they are telling me that the driver of the vehicle was not insured and that they can’t get In touch with the insurance but regardless of that u insurance the car the car was not reported stolen so that means u know your daughter was driving your car everyday I get a text telling me to please be aware that the liability investigation on your claim is on going and u might as well call your insurance company b... read more
They put you off for a year and still dont pay you. BEWARE NAD COMPANY
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,704 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 5:00 p.m.