First Acceptance Insurance

April R 

on BBB

a year ago

I had someone hit who is insured through First Acceptance. The hit me head on in June of this year. I have been completely ignored on my claim. All voicemails go to the same person and there is no opportunity to reach anyone else thru the call system. It is currently SEPTEMBER 26 and still have zero returned correspondence other than a letter stating they are working on it! How can anyone operate a business like this? Just blow people off until they give up? This is pitiful! 

Ryan C 

on BBB

a year ago

Judging by what im reading here in all these reviews im starting to sweat! My truck was hit by one of their policy holders on August 23rd. It was parked and unoccupied. Guy tried to run but he was caught a block away. So far they are refusing to accept liability even though the police report and video from a local shop clearly put their policy holder at fault. My insurance company is telling me first acceptance has to speak to their customer before a decision can be made. Even with video?? The cops took him to jail on 2 felo... read more

Alexander C 

on BBB

a year ago

I bought a 6 month policy and 4 months into it they send me a bill and threaten to cancel my policy on top of the fact that I received the bill a day after it was due but why are they trying to bill me only 4 months into the policy 

Shalea J 

on BBB

a year ago

I have had this company when it was acceptance insurance I keep getting calls about my insurance when I told the guy I was gonna pay it next week and I'm not late or behind so *** the calls and the harassment is ridiculous. I'm searching for a new company I'm over this 

Melissa P 

on BBB

a year ago

Absolutely the most horrible insurance ever been a week still no car rental and just get no where with the adjuster 

Andrew S 

on BBB

a year ago

The worst car insurance company I have ever had the displeasure of dealing with. Their self pay portal is constantly broken And the due dates are constantly wrong leading to missed payments. The phone I spoke to was extremely rude and even lied telling me I could make a payment over the phone when the site wasn't working. I had to hang up and speak to another representative who informed me I couldn't even make a payment and the Department of Endorsements would have to fix the issue so I could. Avoid this company if you can a... read more

Ashley G 

on BBB

a year ago

I am a customer and am cancelling my insurance with them. My insurance was supposed to be 80$ a month and I simply wanted to transfer it over from my last car as it was being junked and I purchased a new one. The man who set me up with it was a scam artist and a liar who couldn’t tell me why he wanted to charge me over 45$ higher than my prior cost when I had a clean record and no changes in policy. He lied for over an hour and I poked holes in every excuse until finally when I asked him to break down price itemization, he s... read more

Iren B 

on BBB

a year ago

They keep saying my policy doesn’t exist , I been trying to cancel it since August 22nd of 2024 if I knew that ****** and Acceptance was a scam I’d never pay them and now I’m in debt because of them both I just wanted a refund they couldn’t even do that once bogus company and they are FAKE!! 

Tracee W 

on BBB

a year ago

I need to file a complaint! You can't reach anyone with this company. Their insured hit my parked car 2 weeks ago, and I still have yet to receive a rental car! I can't get in touch with ANYONE. They have the photos. The Adjuster never answers the phone. The voicemail says to press "0" to speak with someone, but it routes to the same voicemail of the adjuster that doesn't answer the phone!! I didn't ask for this. It looks like the only way I will get my car repaired will be to go through my own insurance!