First Acceptance Insurance

Kurtis K 

on BBB

a year ago

First Acceptance Insurance Company is the epitome of corrupt insurance scams that refuse to pay at all costs. In February, my car was backed into at a gas station by someone that had First Acceptance car insurance. We exchanged information and I assumed he would file a claim to get this matter taken care of. A month later, I called First Acceptance and he had not filed a claim, so I filed one and gave them every necessary piece of information including the other driver's license plate number, vehicle make and model, his name... read more

Robert W 

on BBB

a year ago

Absolutely the worst company we’ve ever had to deal with. If you’re thinking about insurance, please please stay away from this criminal organization. When my wife had an accident, she was not at fault. Our adjuster put the wrong date on our accident and put her at fault. When we told him no, that was wrong, they closed our claim and started a new one. Took us over a month to even get our claim finished with no callbacks. Fast forward we’re trying to get new insurance because of the nightmare we went through with them and my... read more

Denise M 

on BBB

a year ago

This is the absolute worst experience I have ever been through with an insurance company and with customer service as a whole. I was supposed to hear something from them due to a totaled vehicle because of their client texting and ran a red light 24 to 48 hours we are now going over a week to where is the young man that was hit is about to lose his job because he's struggling getting to work everyday This place refuses to do anything and call me back to get this settled we are going on 31 days unacceptable unjustifiable abso... read more

Shadara S 

on BBB

a year ago

When I tell you I’m so frustrated!!!!! I was involved in an accident on March 8 which wasn’t my fault here it is now April 18 and all I’m getting is the run around. The lack of communication is horrible. I was told that my car is a total loss by one claim adjuster and that the total loss adjuster would contact me on how we would move forward. That was 3 weeks ago and one has contacted me yet! I’ve called a left messages and no one returns my call. So it doesn’t do any good to leave a voicemail. I’ve also tried to reach out t... read more

Sandra R 

on BBB

a year ago

THIS COMPANY IS ABSOLUTELY HORRIBLE!!!!!!!!! I DONT UNDERTAND HOW THEY ARE STILL IN BUISNESS. I made a claim Nov. 12 2023 and they still have not resolved the issue. I signed the title over and have not been in possession of the vehicle and I still had to pay the monthly bill for the car and piece of **** insurance. 2 Times they supposedly sent the check to my car company but they never received it. Now My credit is ruined because Christina D****** total loss department apparently is never at her desk and refuses to return p... read more

Vasyl S 

on BBB

a year ago

This insurance company does not pay money upon recalculation and fraudulently attributes this money to the account of insurance renewal; I do not recommend dealing with it. Stay away. 

Felice W 

on BBB

a year ago

OH GOD, I am nervous. After today, I am so afraid to deal with this company. I was involved in an accident where the owner of the other car was at fault. This was March 2, 2024. The other driver is insured by First Acceptance. The police report stated that the other driver was at fault and the driver was given citations. HOWEVER, the adjuster of First Acceptance contacted me on Monday and took a recorded statement. She stated that they had to speak with the other driver before taking liability and paying for my car. When the... read more

Sonya H 

on BBB

a year ago

Everyone should get their insurance from this company because you can get your insurance in anyone else's name in the household and if they wreck, First Acceptance does not have to pay. I was hit in the rear a few weeks ago, the person who hit me owns the car, but Ihe has insurance in his brothers name, so First Acceptance informed me they were not going to pay the claim because they are brothers and live in the same household. I lost everything I owned and homeless because I was out of work for weeks, due to this accident, ... read more

Donna P 

on BBB

a year ago

If I could give ZERO stars I would! I was rear ended two weeks ago by someone covered under Acceptance. Although I’ve called daily, I have yet to speak with the adjuster! My car is not drivable and it is my only vehicle!