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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Absolutely the most horrible insurance ever been a week still no car rental and just get no where with the adjuster
Business response:
Thank you for your review. We apologize for any delays in resolving your claim. If we can be of additional assistance, please call us at 800-779-2103. We're always happy to help!
The worst car insurance company I have ever had the displeasure of dealing with. Their self pay portal is constantly broken And the due dates are constantly wrong leading to missed payments. The phone I spoke to was extremely rude and even lied telling me I could make a payment over the phone when the site wasn't working. I had to hang up and speak to another representative who informed me I couldn't even make a payment and the Department of Endorsements would have to fix the issue so I could. Avoid this company if you can a... read more
Business response:
******, thank you for your comments. The self pay portal will not work if endorsements or other changes are needed for your policy. Please call us at 800-321-0899 so we can review your account and answer any questions. We look forward to speaking with you.
I am a customer and am cancelling my insurance with them. My insurance was supposed to be 80$ a month and I simply wanted to transfer it over from my last car as it was being junked and I purchased a new one. The man who set me up with it was a scam artist and a liar who couldn’t tell me why he wanted to charge me over 45$ higher than my prior cost when I had a clean record and no changes in policy. He lied for over an hour and I poked holes in every excuse until finally when I asked him to break down price itemization, he s... read more
Business response:
******, thank you for your feedback. We're disappointed that you had a negative experience with one of the agents that sells our product. Many factors affect the final cost of your insurance premium, and rates may change from one vehicle to another based on the make, model and age of the vehicle. Please call us at 800-321-0899 so we can review your account and make sure you have the best rate possible. We look forward to hearing from you.
They keep saying my policy doesn’t exist , I been trying to cancel it since August 22nd of 2024 if I knew that ****** and Acceptance was a scam I’d never pay them and now I’m in debt because of them both I just wanted a refund they couldn’t even do that once bogus company and they are FAKE!!
Business response:
****, thank you for your comments. We can assure you that we are a legitimate company but we are not affiliated with ******. Please email your name, account # and any other relevant information to marketinginfo@firstacceptance.com and we will escalate this concern. We look forward to hearing from you.
I need to file a complaint! You can't reach anyone with this company. Their insured hit my parked car 2 weeks ago, and I still have yet to receive a rental car! I can't get in touch with ANYONE. They have the photos. The Adjuster never answers the phone. The voicemail says to press "0" to speak with someone, but it routes to the same voicemail of the adjuster that doesn't answer the phone!! I didn't ask for this. It looks like the only way I will get my car repaired will be to go through my own insurance!
Business response:
Thank you for your feedback. We are required to speak with our insured and difficulty contacting this customer may have caused delays. If you need additional assistance, please call us at 800-779-2103. We're always happy to help.
This company *****. I have been calling my adjuster Mary T***** and Asia for 2 weeks now since my accident which was August 3rd 2024. I have YET Received a phone call nor able to get in contact with them with I call back. I leave EVERYTHING they ask for on the voicemail no response. But I get a letter in the mail today august 17 2024 stating like I have NOT BEEN doing my part trying to get in contact with them when indeed I have. When I called the 1800 number ends with 2103 a guy with a very bad nasty attitude answered. This... read more
Business response:
Thank you for your feedback. We work hard to provide every customer with exceptional service and are disappointed that was not your experience. If we can be of any assistance, please call us at 800-779-2103. We're always happy to help.
On 6/28 my vehicle was hit by a FA insurer. FA did not accept liability until 7/26 despite the police report and driver admission of fault. Per the 1st adj.policy needed clearing up with insured. He then advised me to take my car in for repairs asap. I get to the repair shop on 7/27 to find FA did not reach out to them. On 7/29 after calling the adjuster back regarding this misinformation, the adjuster sent a link for me to upload video documentation of my car. On 8/5 the 2nd adj. stated “there was nothing on file!” She was ... read more
Business response:
Thank you for your comments. Our records indicate this claim was paid on August 15, 2024. Delays appear to have been caused by the vehicle being dropped off at a body shop without an estimate or the adjuster's knowledge. Additionally, if a claimant chooses a rental car provider other than our preferred partner, he or she may only be reimbursed up to the negotiated amount that would be paid to our preferred provider. If you have any additional questions, please call us at 800-779-2103. We're always happy to help!
Terrible customer service. Inept at communicating. Completely clueless agents who cannot answer questions. Left not knowing any more than when I called. No thank you, I'd rather pay for better quality. Waiting for refund, though class action seems in order.
Business response:
Dana, thank you for your comments. We work hard to provide outstanding service to every customer and are disappointed that wasn't your experience. If you want to provide more information so we can properly address any specific concerns, please email us at marketinginfo@firstacceptance.com.
On May 30th I was t-boned because the driver ran the stop sign My car was towed to the dealership on June 26th acceptance Insurance totaled my car now here we are on August 5th I have yet to ever speak to a representative from this company I have made several phone calls left messages no one has returned my calls and no acceptance Insurance is not my insurance company it is the other parties that was responsible for totaling out my car this is a pork excuse of a business
Business response:
Thank you for your feedback. Our records indicate that one of our total loss representatives spoke with you on August 6 and again on August 7, and as of that date we were awaiting confirmation regarding the settlement order. If this is incorrect or you have additional questions, please call us at 800-779-2103. We're always happy to help!
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,704 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 5:00 p.m.