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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
First Acceptance Insurance Company (FAIC), located at 3813 Green Hills Village Dr, Nashville, TN, underwrites and services insurance policies and related products sold by Independent Agents. For more than 50 years, FAIC has brought peace of mind into neighborhoods just like yours. We are focused on developing long-term relationships with our valued customers, including those who might need flexible payment schedules or have a few bumps on their record. From answering questions about your policy to settling your claim, FAIC i... read more
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I have had this company when it was acceptance insurance I keep getting calls about my insurance when I told the guy I was gonna pay it next week and I'm not late or behind so *** the calls and the harassment is ridiculous. I'm searching for a new company I'm over this
Absolutely the most horrible insurance ever been a week still no car rental and just get no where with the adjuster
The worst car insurance company I have ever had the displeasure of dealing with. Their self pay portal is constantly broken And the due dates are constantly wrong leading to missed payments. The phone I spoke to was extremely rude and even lied telling me I could make a payment over the phone when the site wasn't working. I had to hang up and speak to another representative who informed me I couldn't even make a payment and the Department of Endorsements would have to fix the issue so I could. Avoid this company if you can a... read more
I am a customer and am cancelling my insurance with them. My insurance was supposed to be 80$ a month and I simply wanted to transfer it over from my last car as it was being junked and I purchased a new one. The man who set me up with it was a scam artist and a liar who couldn’t tell me why he wanted to charge me over 45$ higher than my prior cost when I had a clean record and no changes in policy. He lied for over an hour and I poked holes in every excuse until finally when I asked him to break down price itemization, he s... read more
They keep saying my policy doesn’t exist , I been trying to cancel it since August 22nd of 2024 if I knew that ****** and Acceptance was a scam I’d never pay them and now I’m in debt because of them both I just wanted a refund they couldn’t even do that once bogus company and they are FAKE!!
I need to file a complaint! You can't reach anyone with this company. Their insured hit my parked car 2 weeks ago, and I still have yet to receive a rental car! I can't get in touch with ANYONE. They have the photos. The Adjuster never answers the phone. The voicemail says to press "0" to speak with someone, but it routes to the same voicemail of the adjuster that doesn't answer the phone!! I didn't ask for this. It looks like the only way I will get my car repaired will be to go through my own insurance!
This company *****. I have been calling my adjuster Mary T***** and Asia for 2 weeks now since my accident which was August 3rd 2024. I have YET Received a phone call nor able to get in contact with them with I call back. I leave EVERYTHING they ask for on the voicemail no response. But I get a letter in the mail today august 17 2024 stating like I have NOT BEEN doing my part trying to get in contact with them when indeed I have. When I called the 1800 number ends with 2103 a guy with a very bad nasty attitude answered. This... read more
On 6/28 my vehicle was hit by a FA insurer. FA did not accept liability until 7/26 despite the police report and driver admission of fault. Per the 1st adj.policy needed clearing up with insured. He then advised me to take my car in for repairs asap. I get to the repair shop on 7/27 to find FA did not reach out to them. On 7/29 after calling the adjuster back regarding this misinformation, the adjuster sent a link for me to upload video documentation of my car. On 8/5 the 2nd adj. stated “there was nothing on file!” She was ... read more
Terrible customer service. Inept at communicating. Completely clueless agents who cannot answer questions. Left not knowing any more than when I called. No thank you, I'd rather pay for better quality. Waiting for refund, though class action seems in order.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,643 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 8:00 p.m.