First Acceptance Insurance

Johny H 

on BBB

10 months ago

Quite Possibly the worst insurance company ever!!! Do not get a policy with them. They are very difficult to work with and do not pick up there phones. I wish I could leave 0 stars. I hope they go out of business because they are so terrible. DO NOT WORK WITH THIS COMPANY!!!!! HORRIBLE, HORRIBLE, HORRIBLE!!!! 

Tykeeha J 

on BBB

10 months ago

I wish i could leave 0 stars! The worst insurance in the world my insurance is 1140 monthly!! and I filed a claim for towing reimbursement 5 week ago and still haven’t heard anything back from my adjuster Sarah D****** I have called left voicemail mails and still no response!!!! I even talked to her manager who told me she would call me the next day and never did and now at this point o have been escalated a total of 5 times and I still can’t get anyone on the phone !!!just pay for a bigger name insurance so you won’t have t... read more

Linda L 

on BBB

11 months ago

Someone insured by First Acceptance Insurance hit us, and after months of going back and forth and us showing that he legitimately lied, we were met with a denial of damages. I was ignored for months. On top of it, when Craig S***** first spoke to us, he admitted that the insured was avoiding answering messages, and now it turns out that he has submitted pictures of rear-end damage when I have photos of the rear bump showing no damage. The insured admitted to falling asleep behind the wheel when he rear-ended me at a stopped... read more

April R 

on BBB

11 months ago

I had someone hit who is insured through First Acceptance. The hit me head on in June of this year. I have been completely ignored on my claim. All voicemails go to the same person and there is no opportunity to reach anyone else thru the call system. It is currently SEPTEMBER 26 and still have zero returned correspondence other than a letter stating they are working on it! How can anyone operate a business like this? Just blow people off until they give up? This is pitiful! 

Ryan C 

on BBB

a year ago

Judging by what im reading here in all these reviews im starting to sweat! My truck was hit by one of their policy holders on August 23rd. It was parked and unoccupied. Guy tried to run but he was caught a block away. So far they are refusing to accept liability even though the police report and video from a local shop clearly put their policy holder at fault. My insurance company is telling me first acceptance has to speak to their customer before a decision can be made. Even with video?? The cops took him to jail on 2 felo... read more

Alexander C 

on BBB

a year ago

I bought a 6 month policy and 4 months into it they send me a bill and threaten to cancel my policy on top of the fact that I received the bill a day after it was due but why are they trying to bill me only 4 months into the policy 

Shalea J 

on BBB

a year ago

I have had this company when it was acceptance insurance I keep getting calls about my insurance when I told the guy I was gonna pay it next week and I'm not late or behind so *** the calls and the harassment is ridiculous. I'm searching for a new company I'm over this 

Melissa P 

on BBB

a year ago

Absolutely the most horrible insurance ever been a week still no car rental and just get no where with the adjuster 

Andrew S 

on BBB

a year ago

The worst car insurance company I have ever had the displeasure of dealing with. Their self pay portal is constantly broken And the due dates are constantly wrong leading to missed payments. The phone I spoke to was extremely rude and even lied telling me I could make a payment over the phone when the site wasn't working. I had to hang up and speak to another representative who informed me I couldn't even make a payment and the Department of Endorsements would have to fix the issue so I could. Avoid this company if you can a... read more