First Acceptance Insurance

Tom C 

on BBB

a year ago

I was hit by a client of First Acceptance - the police came, gave him 2 citations and I contacted them to initiate a claim. When I was hit I was 10 minutes away from selling the car. The buyer chose to take it, but I ended up having to take 25% off of the price. This junk insurance company accepted liability (I have it in an email) and then said that since they couldn't inspect the car, they won't pay me for the damages. I don't have the car anymore you idiots and I told you that. You have tons of pictures, a video of the da... read more

Lu Ann B 

on BBB

a year ago

I reported a claim to First Acceptance on 11-07-2024, assigned Brittany M. I have not heard from anyone in over 2 months. There is a message when you leave a voicemail to not leave more than one message because it will delay their response back I have mailed and attempted to talk with Customer service. I can drive my car but there a huge dent in my back door and it squeaks. Customer Service doesn't help they put you through to the adjusters line. This is crazy, it's going on 3 months! 

Carla I 

on BBB

a year ago

I reported a claim to First Acceptance on 1/3/2025. I was assigned an adjuster Sarah D****** and have not heard from her in 10 days. I have called and left messages; her voicemail says "Do not leave multiple messages as this will delay our response to you!" I would not have called multiple times if she had returned my first phone call. My car thankfully is drivable but what if it wasn't? I called customer service and they told me they could not help me. In the meantime, the back end of my car is falling off, the back lights ... read more

Maia W 

on BBB

a year ago

My accident was on November 1. It's been 2 months now and they still haven't resolved the prob. I've called my advisor and his supervisor and no one has responded to me. I got one call from them sense the accident but my advisor was very rude when I actually got to talk to them on the 15 saying my bank didn't fill out everything he needed.. I was sent an email on December 31 saying everything was done and my lean holder should get a check. My bank still hasn't gotten a check and my advisor nor his boss has gotten back to my ... read more

Reginald R 

on BBB

a year ago

My insurance is with first acceptance and when I reported the matter to the adjuster on 12.19.24 and they assigned me at fault. I explained to them the person who hit me (t-boned) was never stationary and they were not in the proper lane in the first place. The adjuster from first acceptance said I was at fault due to the commonality of a statement from myself and the other driver mentioning I admitted of making a turn. When I mentioned that the other driver was in the wrong position, the adjuster states..."we did not touch ... read more

Keyetta D 

on BBB

a year ago

My accident was on 09/09/2024! My car was totaled by a First Acceptance Ins customer. I waited for over two months before they sent anyone out to look at my car. I couldn't reach anyone to tell me the progress, it took the agent from my insurance company to reach out. They finally sent someone to look gave an estimate. And guess called me left a message and when I called back never could get an answer. First my car is totaled then I I had to come out of my pocket to get a new car and still haven't been compensated. So my car... read more

jiaqi z 

on BBB

a year ago

My car was rear-ended by another driver, whose insurance company was First Acceptance. What followed has been an absolute nightmare. The repair costs exceeded $6,000, and since our car was accident-free before the crash, we filed a diminished value claim with them. That’s when the trouble began. First Acceptance started ignoring emails, making the negotiation process unnecessarily frustrating and drawn-out. The first time they failed to respond, we waited 48 days with no reply. Only after filing a complaint on BBB did they f... read more

Beverley B 

on BBB

a year ago

I got hit in the rear by a First Acceptance insured. I put my car in the shop last Thursday and I found out today from the repair shop that they have found additional damage and have requested a supplemental payment. I knew the original estimate did not include any unseen damage so now I have to wait for that process to complete. I have only had a rental car authorized for two days and my car will not be ready until next week. I am not happy because we may not be able to pick up my 88 year old mother in.law on Christmas Day ... read more

Joshua M 

on BBB

a year ago

The people that work there are rude and lazy. You call to speak to someone and just get transferred around multiple times before getting a voice mail. I can't stand this company and the people that work there! I hope I never have to deal with this crap insurance company again.