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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
My insurance is with first acceptance and when I reported the matter to the adjuster on 12.19.24 and they assigned me at fault. I explained to them the person who hit me (t-boned) was never stationary and they were not in the proper lane in the first place. The adjuster from first acceptance said I was at fault due to the commonality of a statement from myself and the other driver mentioning I admitted of making a turn. When I mentioned that the other driver was in the wrong position, the adjuster states..."we did not touch ... read more
Business response:
Thank you for your comments. Liability for this claim has not been finalized and is pending investigation. If we can be of further assistance, please call us at 800-779-2103.
My accident was on 09/09/2024! My car was totaled by a First Acceptance Ins customer. I waited for over two months before they sent anyone out to look at my car. I couldn't reach anyone to tell me the progress, it took the agent from my insurance company to reach out. They finally sent someone to look gave an estimate. And guess called me left a message and when I called back never could get an answer. First my car is totaled then I I had to come out of my pocket to get a new car and still haven't been compensated. So my car... read more
Business response:
Thank you for your review. Our records inidate that an adjuster recently provided you with an update on this claim. We have asked the adjuster to reach out again to follow up and provide any additional information. If we can be of any further assistance, please call us at 800-779-2103.
My car was rear-ended by another driver, whose insurance company was First Acceptance. What followed has been an absolute nightmare. The repair costs exceeded $6,000, and since our car was accident-free before the crash, we filed a diminished value claim with them. That’s when the trouble began. First Acceptance started ignoring emails, making the negotiation process unnecessarily frustrating and drawn-out. The first time they failed to respond, we waited 48 days with no reply. Only after filing a complaint on BBB did they f... read more
Business response:
Thank you for your feedback. We're unable to find a claim with the username and information provided. Please email your name and claim # to *********************************so we can provide you with an update. We look forward to hearing from you.
I got hit in the rear by a First Acceptance insured. I put my car in the shop last Thursday and I found out today from the repair shop that they have found additional damage and have requested a supplemental payment. I knew the original estimate did not include any unseen damage so now I have to wait for that process to complete. I have only had a rental car authorized for two days and my car will not be ready until next week. I am not happy because we may not be able to pick up my 88 year old mother in.law on Christmas Day ... read more
Business response:
********, thank you for your comments. We're unable to find a claim with the username and information provided, but would like to help. Please email your name and claim # to *********************************so that a Claims Representative can update you on your claim. We look forward to hearing from you.
The people that work there are rude and lazy. You call to speak to someone and just get transferred around multiple times before getting a voice mail. I can't stand this company and the people that work there! I hope I never have to deal with this crap insurance company again.
Business response:
Thank you for your review. We have shared your comments with Claims leadership and someone will be reaching out to provide you with an update. If you do not receive an update, please let us know by emailing *********************************. We're always happy to help.
Horrible! Wish I could give zero stars! I was rear ended by their insured who actually fled the scene. Luckily, we got the license plate and the police found her that night. First Acceptance Issued a payment to me through a third party payment system. My account has the wrong email address, I cannot claim my check, verification code is sent to email! Additionally my repairs are THREE TIMES more than offered. Have been trying to get ahold of the adjuster for over a week. The claims general number is no help at all, just spent... read more
Business response:
*****, thank you for your feedback. We shared your comments with leadership and our records indicate that one of our team members yesterday, January 20, 2025. If this is incorrect, please call us at 800-779-2103 so we can provide you with an update on your claim. We look forward to speaking with you.
This is the WORST insurance company I have ever had in my LIFE! Do yourself a favor, save the headache, and do NOT sign with this insurance company. The first time I ever needed to file a claim was for a new windshield as a rock hit mine on the highway and in the state of FL you are entitled to 1 "free", meaning you don't pay the deductible, windshield replacement paid for by your insurance a year. I thought that's great and filed the claim, however, when it came time to renew my policy they raised my rates. The second time ... read more
Business response:
****, thank you for your comments. We escalated your concerns and confirmed that your policy was canceled effective 10/30/24 and you will be receiving a refund. We apologize for any inconvenience. Please call us at 800-779-2103 if you need any additional assistance.
Worse rude company with worse customer service..Carlos is the rudest can't give u straight answers only can tell u the amount u pay each month.raise your premium without notice and says its renewal and fee.can not ho on their web page and see your payments only can make a payment file a claim.fast trying to find another company that truly values their clients and not treated poorly and as a number.on hold now as I type with supervisor 8 minutes still not on line.
My two sons and I were side swiped by another vehicle the other driver gave me her phone number but left the scene before police got there . I call first acceptance to let them know and to give them report number. They called me two days later took my info I didn't hear from them again . I tried calling them to speak with my claims adjuster but I never got a call back. Then I got a check for $350 that was it. My neck still hurts and my car isn't running the same I pay over $160 a month for full coverage and this is the servi... read more
Business response:
Thank you for your review. Our records indicate this claim was paid and closed on 9/25/24. Claims are paid based on what insurance coverage you pay for; we encourage you to review your current policy with your agent to ensure you have the coverage you need. If we can be of additional assistance, please call us at 800-779-2103. We're always happy to help.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,704 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open tomorrow at 8:00 a.m.