First Acceptance Insurance

Kathy V 

on BBB

7 months ago

Same story as everyone else. One of their insured drivers rear ended my son and totaled his car. I have placed over 20 documented recorded calls to the adjuster and probably six to his supervisor. The supervisory notated she had left me a voicemail. My phone records prove otherwise. Received one email stating they were investigating whether the driver was covered. The accident happened on 11/21. I’m letting my insurance company handle it and sue them. Not once have they replied to any call or contacted me. I’ve filed a forma... read more

Layna C 

on BBB

8 months ago

Our small business truck was hit in the rear by a gentleman insured by First Acceptance Insurance, this occurred in June 2025. Our truck was considered totaled, our driver was stopped waiting to turn left, their insured just rammed into our truck and police report charged him 100% for the accident. The First Acceptance adjuster had our truck moved to another auction holding location 8/21/25. The adjuster assigned said she would have a settlement offer by 9/5/25. After many calls and emails that were not answered, I find out ... read more

Snead J 

on BBB

8 months ago

If I could leave a negative star I would. I was involved with someone who was insured with them and the person that hit my car totaled my car. I have not spoken with the property damage adjuster since the accident but he sent me a letter in the mail. I leave messages and contact the person supervisor I get nothing. I would recommend people just getting an attorney to deal with this company. I just found out last week that they have accepted full responsibility but that’s all I heard. 

NIC G 

on BBB

8 months ago

Consumer Advisory: Consider Alternative Providers Based on my experience, I strongly recommend exploring other companies before committing to this one. While their initial sales process may seem smooth, post-sale support is severely lacking. If you have questions, need to file a claim, or wish to cancel your policy, you may find yourself repeatedly transferred between departments without resolution. The lack of accountability and transparency is frustrating and time-consuming. In my case, I submitted a formal cancellation re... read more

Naeshah C 

on BBB

9 months ago

I agree with EVERY single complaint on here about First Acceptance Insurance! I TRULY believe they are a scam company. Their driver backed into me, reported the claim, was assigned ******** *………..no call, no follow up….. Nothing. Then after a month got denied even though I had a police report, pictures, text messages admitting fault…..the works. Went through my insurance company Progressive, they sued them for repayment of my claim. Won, and I got my deductible back 1 week later. I hope they go out of business. I really real... read more

Jack W 

on BBB

9 months ago

I had the same experience as *** ** Also, in the reviews. I was rear-ended by one of their insured given a claim number and an adjuster. When I spoke with the adjuster the second time he said that they were not sure if they're insured was actually insured. Apparently she had initiated the policy that day. Now they can't be reached. They don't answer the phone. They claim nobody's available. I've sent several emails. They don't respond. I've let them know at I intend to seek legal action against this company. NOT A LEGITIMATE... read more

Chisa B. 

on BBB

9 months ago

I have not been able to access our account for months now to view policy status or notices. You are not able to view or make any changes to your policy. Very hard to speak to a live agent over phone too. I have never had insurance to where you could not view or change anything online let alone not be able to make payments or access your account information. 

Anthony M 

on BBB

9 months ago

If I could leave zero stars I would, this is by far the worst company of had the misfortune of dealing with. Their customer service is terrible they will yell at you when you ask simple questions and are overall unprofessional. If you have the misfortune of being hit by one of their insured get a lawyer immediately. 0/5 stars 

Sharita H 

on BBB

9 months ago

If i could give it a 0 I would this place is the worst by far. One of there drivers hit me and my kids and grandkids on 10/05/2025 and they are trying to do everything they can not to pay for my car are a rental so I had to get a lawyer