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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
First Acceptance Insurance Company (FAIC), located at 3813 Green Hills Village Dr, Nashville, TN, underwrites and services insurance policies and related products sold by Independent Agents. For more than 50 years, FAIC has brought peace of mind into neighborhoods just like yours. We are focused on developing long-term relationships with our valued customers, including those who might need flexible payment schedules or have a few bumps on their record. From answering questions about your policy to settling your claim, FAIC i... read more
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
It seems like this company is known for one thing and that is bad faith handling of claims. I was told my claim will be denied multiple times over the phone of which I have recordings prior to them even conducting an investigation. Currently in the process of suing them. Desiree M***** and Lisa W***** are the adjusters who lack competence and think they can continue to get away with bad faith handling.
Worse insurance company I ever dealt with website is not worth the ****customer service is good but do not deal with them
I feel like nobody works there other than representative sells the insurance. Terrible place, dodges your phonr calls, nobody answers either calls you back.
The Sucky insurance company I've ever deal with. They only let me 29 days of insurance. I don't remend them
As I read these reviews I really cant help but laugh because this is the same exact thing that they are doing to me. Listen very carefully, they will intentionally drag this out as long as possible to make you desperate and then send you a lowball offer. YOU MUST SUE and take to trial if necessary, only speak to attorneys that are prepared to take this to trial. If they keep getting away with their bad faith tactics they will continue to do it. If you have a considerable amount of proof and you speak to a lawyer and are conf... read more
I have been going through the same thing they tell me my claim is under investigation because my car is a told loss and they are telling me that the driver of the vehicle was not insured and that they can’t get In touch with the insurance but regardless of that u insurance the car the car was not reported stolen so that means u know your daughter was driving your car everyday I get a text telling me to please be aware that the liability investigation on your claim is on going and u might as well call your insurance company b... read more
They put you off for a year and still dont pay you. BEWARE NAD COMPANY
As I look threw these reviews the same thing is happening to me I'm trying to report them to the BBB & they are not registered I been trying to get my claim done for months now I sent them my title now they telling me they don't have it the track number said it's been there since the 7th of this month they was supposed to total my car out and I've heard nothing back from them. They won't call back or try & get to the bottom of your this company is fraudulent don't deal with these ppl folks.
I was invoked in an accident with one of first acceptances drivers back at the beginning of the month still haven’t accepted liability for the accident and when I call my appraiser dawn she doesn’t answer the phone ever or when she does she’s rude and tells me she will call back another time and never actually calls back. On the off chance she does call or answer the phone it’s always the same excuse “we are still investigating” I don’t understand the police report clearly states he’s at fault their body cam footage of him a... read more
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,669 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 8:00 p.m.