First Acceptance Insurance

Felicia H 

on BBB

4 months ago

They take so long to pick up the phone customer service is not good they say they work with acceptance insurance 

Natasha M 

on BBB

5 months ago

Out of all of my years I’ve been dealing with these people who takes half of my Social Security disability check each month for insurance I put down $847 only $503 is attached to my payment and $346 insurance a month out of that is half of my check and I still get tickets for no insurance They never pick up car accidents and handle the matter at hand to repay although having full coverage is mandatory at car dealership liability is also very expensive when needed as needed. The rates are ridiculous and higher than the cost o... read more

Dionne S 

on BBB

5 months ago

Do purchase auto insurance from First Acceptance. I needed to rectify my account I waited on hold for 4 hours straight and did not speak to anyone. They overcharged me payment and cancelled my insurance. The Worst Insurance out there. 

Chelcea W 

on BBB

5 months ago

My daughter couldn't get a decent rate and was forced to use this company. We absolutely HATE them! They have terrible customer service, when it comes to trying to reach someone in their billing department. No one EVER answers the phone, you cannot change anything online, and once you have something established it's so difficult to make any changes. They also tell you one thing, and then next thing you know you receive a cancellation letter because they went back on what you were told! The only way out is to suffer with a hi... read more

RL T 

on BBB

6 months ago

Absolutely — here’s a harsher and more pointed version while still keeping it appropriate for public posting: ? ????? Dealing with First Acceptance Insurance has been an absolute nightmare. I was rear-ended on the highway by one of their policyholders — someone who was clearly shady — and things only went downhill from there. When I called to file the claim, the customer service rep was rude, dismissive, and completely unhelpful. Weeks passed with no contact from the assigned adjuster, ******* ******. No calls, no emails — n... read more

xin p 

on BBB

6 months ago

I don't want to choose any star,They are the worst insurance company I have had to deal with,since the accident happened November 10th 2024,has been almost 8 months past,my car still not be fixed,every time I called either they don't pick up the phone call or if they answered,they keep give me the some answer that the person insured hit me only have $10000 and hit 2 cars,they are waiting for the other car fixed then telling me what can do with my car. my car was the first one be hit ,they should have to pay for my car fix fi... read more

Alfred H 

on BBB

7 months ago

This company *****. I am not sure how the state of Georgia allows them to do business here. I was involved in an accident over two months ago. They keep saying they are investigating. They have not given us a rental car. They also have not reached out with a resolution at all. Whenever you call they never answer. I will be reporting them to the Attorney general office and my local House of Representatives. If you are hit by a car that has this insurance company you are out of gas. 

Wendy T 

on BBB

7 months ago

Terrible company involved in hit and run person ran on foot. They no insurance this suppose to be my insurance company and being treated like it's my fault. Been over month won't give enough to pay my car off trying to short me 500 when can pay it off you call no answer. When do speak to somebody they say this is how life is ????this is Soo unfair. I got 4 kids no vehicle to get to work to support my family. Having to walk everywhere.got rental car but wouldn't pay I had to pay out my pocket y'all need to get this right 

Todd A 

on BBB

8 months ago

My son was in an accident with a wrong way driver that has First Acceptance insurance. It has been three weeks and they still say the are invstigating the accident via text message. I have left 4 messages with the person handling the claim and cannot get a call back. I ended up using my own insurance and they will go after a refund from this crappy company. Buyer beware...