First Acceptance Insurance

Darria D 

on BBB

3 months ago

This insurance company is the worst at resolving claims. They show no concern nor professionalism when it relates to accidents and the stresses that it causes. I don’t understand how you can operate a business that way. I have been waiting for close to a month to have my property damages assessed. They claim to not have made contact with their insured. 

stanley p 

on BBB

4 months ago

First Acceptance Insurance is the worst insurance I had to seal with, they total my 2016 *****accord Sport 102,000 miles and only gave me 12,000 dollars. The only way I found out i had to keep calling to get someone and when i did it was like o well that is what we are offering. People as a 30 insurance professional please stay away from these non standard carriers, the only thing they do is charge you high premiums and you get nothing of value from them..By the way I am not a First Acceptance Insurance insured let me make t... read more

Bobbie J 

on BBB

5 months ago

Review for First Acceptance Insurance I am extremely disappointed with the way First Acceptance Insurance handled an issue involving an incorrect claim reported under my record. An adjuster identified as ***** ****(“****”) failed to properly investigate and correct an open claim that appears to have been created improperly by company agents simply from asking a question about a vehicle. There was no police report filed and no legitimate claim documentation supporting the report. Even after providing documentation from ******... read more

Jessica T 

on BBB

6 months ago

One of their customers rear ended me at a red light. I filed a claim and an adjuster has never reached out to me. I was told it would be an easy process. I called customer service and got the number of the manager, ****** ****, and I've left multiple voicemails. I have also left voicemails for the adjuster ******** ******. I have emailed their customer service and their existing claims email with no response at all. Please help me! It should not be this difficult to file a claim and get a response especially when their drive... read more

Alejandro D 

on BBB

6 months ago

Worst Insurance ever, was hit by one of their clients and have been leaving messages for months. Impossible to get a hold of or speak to a supervisor. After 11 months they are claiming my vehicle was abandoned and are paying half of the claim. 

Jan W 

on BBB

7 months ago

I had one of their clients hit me on December 15. Beginning on December 16 i was able to get the adjuster and he had the personality of a tree. After that, I never heard back. Several days later,I tried contacting the insurance company, Voicemails and emails were never returned. After finding them on the ********page I sent a message and one lady responded and made contact with them for me. Today is February 7, and it’s finally been resolved. The worst communication I have ever had with a business. Every number I tried to ca... read more

Taea C 

on BBB

7 months ago

So I got this car insurance on January 13. I canceled January 16 from Georgia until today, January 22nd I find out that there’s a cancellation fee and you get 10% of your money back mind you I didn’t get this when I cancel my policy. I was told later when I had to cancel the policy because I live in Kansas I bought the car in Georgia and both the car in the car insurance allow me to get insurance knowing I will never have license in Georgia now they throw me around like I’m a piece of trash. This company *****. I hope my rev... read more

Kathy V 

on BBB

8 months ago

Same story as everyone else. One of their insured drivers rear ended my son and totaled his car. I have placed over 20 documented recorded calls to the adjuster and probably six to his supervisor. The supervisory notated she had left me a voicemail. My phone records prove otherwise. Received one email stating they were investigating whether the driver was covered. The accident happened on 11/21. I’m letting my insurance company handle it and sue them. Not once have they replied to any call or contacted me. I’ve filed a forma... read more

Layna C 

on BBB

10 months ago

Our small business truck was hit in the rear by a gentleman insured by First Acceptance Insurance, this occurred in June 2025. Our truck was considered totaled, our driver was stopped waiting to turn left, their insured just rammed into our truck and police report charged him 100% for the accident. The First Acceptance adjuster had our truck moved to another auction holding location 8/21/25. The adjuster assigned said she would have a settlement offer by 9/5/25. After many calls and emails that were not answered, I find out ... read more