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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ms. Alice Perales provided some of the best customer service I've encountered in the last few years. She went above and beyond and helped me consolidate all my debt to have one payment a month and in the process save $80.00 a month.
Business response:
Hello, Domitila. We are so happy to hear of the debt you were able to consolidate with Alice! Enjoy the extra savings! Thank you for being a Firstmark Credit Union member.
On 12-05-22 my wife and I went into our FMCU office to handle a financial transaction. We were greeted by Alice Perales, a Sr. member Service Specialist for assistance. She was very cordial and a very knowledgeable individual that made our transaction less stressful. She answered all of our questions and concerns and completed the transaction in a short amount of time. She is an asset to FMCU and it is employees like her that is the reason we are a member for a long time and will continue to be. Thank you again Alice for ass... read more
Business response:
Hello, Melvin. We appreciate the thoughtful review of your experience with Alice! Thank you for your long-time membership with Firstmark Credit Union. We look forward to continuing to assist you and your wife in the future!
Awesome❣️ First mark CU is the best bank ever! All needs were meet all questions answered your team of staff are very accommodating! Not to mention very professional. I thought I had an impossible request but no problem, FMCU very knowledgeable young lady helped me!!!! I forgot to ask for her name…it was the Jefferson bank, Saturday morning. She listened and was very attentive to every thing I was inquiring about. Super sweet ☺️
Business response:
Hello, Diana! We are so happy to hear about your experience at our Jefferson location. Thank you for your thoughtful review and for choosing Firstmark Credit Union for your banking needs!
Everything and everyone was very helpful and pleasant to speak to. Thank you!
Business response:
Hello, Debbie. Thank you for sharing! We are grateful to have you as a Firstmark Credit Union member!
i called for customer service, Carlos F. listened to the request and proceeded to follow-up within a short period. He processed the request and contacted me with successful results.
Business response:
Hi, Raymond. Happy we could provide you with a helpful experience! Let us know how we can help in the future. Thank you for being a Firstmark Credit Union member!
Monica was excellent.
Business response:
Hello, Nicholas. Thanks for sharing. We are grateful to have you as a member of Firstmark Credit Union!
Tracie Gonzales was amazing in every step of the way in helping me opening up a new account she explained everything in detail . I am so happy for that
Business response:
Hello, Blanca. We are grateful you had an enjoyable experience opening your account. Thank you for choosing Firstmark Credit Union!
Fantastic. Process was absolutely painless. Very professional
Business response:
Hi, John. It sounds like you had a great experience! We appreciate you taking the time to leave us a review. Thank you for choosing Firstmark Credit Union!
After a miscommunication regarding an auto loan, Ariana Valdez worked on my behalf to get everything taken care of for me. Rick Rodriguez was also a big help in this process. Both of these team members were of tremendous help and assistance; they both truly embody customer service and are what I love about Firstmark!
Business response:
Hi, Cody. We are thrilled the team was able to help you through your auto loan process! Thank you for sharing and choosing Firstmark Credit Union!
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.8 star rating with 3,625 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is open now. It will close at 5:30 p.m.