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Firstmark Credit Union

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About this business

In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more

Location details

3206 Fredericksburg Rd, Suite 101, San Antonio, TX, 78201, United States

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Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 1:00 p.m.
5.0124 reviews
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Jeffrey S.'s profile image
Jeffrey S. 
on Birdeye

2 months ago

Always friendly service 

Business response:

Hi Jeffrey, Thank you for choosing us and for your positive feedback. It's our goal to provide all of our members with the highest level of service possible. We're glad to hear that you are satisfied with your experience with our Jefferson Financial Center team. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Firstmark Credit Union 

Alexandria L.'s profile image
Alexandria L. 
on Birdeye

2 months ago

Great service every time I come in for service! Thank you Firstmark! 

Business response:

Hi Alexandria, We're delighted to hear that you always have a positive experience during your most recent visit to our Jefferson Financial Center! Your kind words are appreciated, and we thank you for being a loyal member. Best, Firstmark Credit Union 

Takashi M.'s profile image
Takashi M. 
on Birdeye

2 months ago

The lady took care of us very well with friendly service. 

Business response:

Hi Takashi, We're so grateful for your feedback. Your satisfaction is our top priority, and it is always a pleasure to hear that we have met your expectations. We appreciate your continued membership, and we look forward to serving you in the future. Best, Firstmark Credit Union 

Velma V.'s profile image
Velma V. 
on Birdeye

3 months ago

Fast, Friendly- explained everything in detail and made sure I understood. Very satisfied ❤️. I feel bad, I didn’t catch the name of the teller- but she made my day - by just talking to me , not just banking business 

Business response:

Hi Velma, Thank you for taking the time to leave such a positive review! We're thrilled to hear that our team member provided you with fast and friendly service, explaining everything in detail to ensure your understanding. We're glad we could make your day by going beyond assisting you with your needs. We appreciate your kind words and look forward to serving you again in the future. Best, Firstmark Credit Union 

Nataly Navarro G.'s profile image
Nataly Navarro G. 
on Birdeye

4 months ago

Fue un servicio execelente y la funcionaria que me atendió es muy amable 

Business response:

Gracias por tus comentarios positivos. Nos alegra saber que recibió un excelente servicio por parte de nuestro amable personal. ¡Gracias por su membresía! Atentamente, Firstmark Credit Union 

Alfred M.'s profile image
Alfred M. 
on Birdeye

5 months ago

As all ways every time l have to go to Firstmark I’m greeted as soon as l inter the lobby. With some one wanting to help this time it was Madalyn my CD had matured. And as l look back when opening my new account there it’s been a wander full experience everyone doing there best for the customer. 

Business response:

Hi Alfred, Thank you for taking the time to leave us a positive review! We're so glad to hear that you had such a positive experience with Firstmark. Our team is dedicated to providing excellent customer service, and we are proud to know that Madalyn was able to assist you with your CD. We appreciate your trust in us and look forward to serving you in the future. Sincerely, Firstmark Credit Union 

Juan C.'s profile image
Juan C. 
on Birdeye

5 months ago

Great service and fast and always looking forward to do business. THANK YOU. 

Business response:

Hi Juan, We're delighted you had a positive experience with our service! Our members' satisfaction is our top priority and your feedback lets us know that our team members are delivering great service to members during each interaction. Thank you for choosing Firstmark for your financial needs! We look forward to serving you again in the future. Best, Firstmark Credit Union 

Maria H.'s profile image
Maria H. 
on Birdeye

7 months ago

Excellent service, very knowledgeable employee. I have been with this credit union since 1974. 

Business response:

Hi Maria! We are delighted to hear that you've had such a positive experience with Firstmark. We take pride in our customer service and are committed to providing our members with the best possible experience. We are happy to hear that you are satisfied with the knowledge and expertise of our staff, and we thank you for your continued loyalty. Best, Firstmark Credit Union 

Ronnie M.'s profile image
Ronnie M. 
on Birdeye

7 months ago

All I have to say is that the Jefferson location is one of the best financial centers I've had other banks but I've always had problems. FirstMark has the best customer service. Tracy assisted me with the best service my loan was approved and the funds were in my account in no time. The staff is amazing and always willing to help me. 

Business response:

Hi Ronnie, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our Jefferson Financial Center. Tracy and our staff are dedicated to providing excellent customer service and we're glad they were able to assist you with your loan quickly. We appreciate your membership and look forward to assisting you again in the future. Best, Firstmark Credit Union  

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 5 star rating with 124 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is closed now. It will open tomorrow at 9:00 a.m. 

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