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Firstmark Credit Union

4.9

About this business

Location details

3206 Fredericksburg Rd, Suite 101, San Antonio, TX, 78201, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
4.9247 reviews
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Aide M.'s profile image
Aide M. 
8 months ago

Great customer service the young lady that helped me Madeline. Very knowledgeable. Very patient person she took the time to explain the account that I was opening. Thank you she is awesome. 

Business response:

Hi Aide, We are thrilled to hear about your positive visit with Madeline! Our goal is to help and provide excellent service to all our members. Thank you for the kind words and review of your experience. We look forward to assisting you in the future! Best, Firstmark Credit Union 

Blanca B.'s profile image
Blanca B. 
8 months ago

Excellent customer service—very helpful, Adrian fully explained all my options. 

Business response:

Hi Blanca, We are thrilled to hear about your excellent experience with Adrian and are grateful you chose us for your financial needs! Your review is greatly appreciated. Best, Firstmark Credit Union 

Juanita B.'s profile image
Juanita B. 
10 months ago

Very polite, outstanding customer service, very helpful and very minimal wait time. Thank you for taking care of me and family. 

Business response:

Hello Juanita, We are ecstatic to hear about your positive experience with the Jefferson team. It's our goal to provide excellent service to all our members. Thank you for your kind words and thoughtful review! Best, Firstmark Credit Union 

Emmet S.'s profile image
Emmet S. 
11 months ago

Tracy was very helpful in getting a second checking account open for me 5 Star experience. 

Business response:

Hello Emmet, We appreciate your five-star review and feedback on your visit. We love to hear it! It's great to know Tracy was so helpful during the process. Thank you for sharing your experience and choosing us for your second checking account! Best, Firstmark Credit Union 

Jesus C.'s profile image
Jesus C. 
11 months ago

Great job. Great explanation I. Thanks 😊 

Business response:

Hello Jesus, Thanks for the positive feedback and five-star review! We are honored to have assisted you and are grateful for your membership. Best, Firstmark Credit Union 

Adrian V.'s profile image
Adrian V. 
11 months ago

Great service !! 

Business response:

Hello Adrian, Happy to hear you had a positive experience with us! Thank you for your review. Best, Firstmark Credit Union 

Esmeralda B.'s profile image
Esmeralda B. 
11 months ago

Very good was explain everything 

Business response:

Hi Esmeralda, We're pleased to hear that your visit was helpful. Thank you for sharing your experience with us! Best, Firstmark Credit Union 

Richard M.'s profile image
Richard M. 
a year ago

Great experience and great customer service opening a new account. 

Business response:

Hi Richard, We're delighted to hear about your member experience when opening your account! Thank you for choosing us and sharing your feedback! Best, Firstmark Credit Union 

Frederick R.'s profile image
Frederick R. 
a year ago

I was very happy opening account with Firstmark because I wanted better rates on my money that I wasn’t getting at my other financial institutions and I want to thank Madalyn Canales for helping me set up my new account, she made it easy for me to understand and answered all my questions. 

Business response:

Hello Frederick, It's our privilege to have helped you open an account with us! Thank you for choosing Firstmark. We are glad to hear that Madalyn assisted you effectively, making it an easy experience. We appreciate your trust in us to provide better rates for your money! Best, Firstmark Credit Union 

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 4.9 star rating with 247 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:30 p.m.